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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
January 04, 2019
Service after sale Bought a vehicle 6 months ago from Bruce Andree. Needed a little refresher on some of the bells and whistles and Bruce happily assisted. Thanks Bruc Bought a vehicle 6 months ago from Bruce Andree. Needed a little refresher on some of the bells and whistles and Bruce happily assisted. Thanks Bruce More
by Thanks bruce
January 03, 2019
They're good ...but the shift from O'Brien's to Napleton's and its larger, more remote corporate structure has had an impact on some aspects of their service that ...but the shift from O'Brien's to Napleton's and its larger, more remote corporate structure has had an impact on some aspects of their service that are no longer local. More
by DAK
January 03, 2019
Great service Kevin Abrams took the stress out of buying a new car and was very attentive and helpful from the time I got there and throughout the process Kevin Abrams took the stress out of buying a new car and was very attentive and helpful from the time I got there and throughout the process More
by Al
January 02, 2019
Knowledgeable, friendly and persistent Sam was friendly and knowledgeable about Toyota. He carefully and thoroughly explained the safety features and options on the Tacoma I purchased. He Sam was friendly and knowledgeable about Toyota. He carefully and thoroughly explained the safety features and options on the Tacoma I purchased. He followed up after the sale. The finance person was equally committed to explaining all of my paperwork. It was an excellent experience and I would highly recommend Napleton’s to my friends and family for their next car purchase!! More
by Mark Hartman
January 02, 2019
Great experience Bruce was great to work with. Test drive was thorough. Transaction was transparent. The whole process was low pressure and enjoyable. Trade-in process Bruce was great to work with. Test drive was thorough. Transaction was transparent. The whole process was low pressure and enjoyable. Trade-in process was smooth and easy. More
by Doug57
January 01, 2019
First time I ever felt good about buying a car This dealership has an excellent website that allowed me to easily search their extensive inventory and find the Tacoma I was looking for. Each listin This dealership has an excellent website that allowed me to easily search their extensive inventory and find the Tacoma I was looking for. Each listing includes dozens of photos and a walk-around video of the actual vehicle, and a straightforward recap of MSRP, dealer discount and promotional discounts. I was skeptical about the "Get Price" button, thinking it was a sales gimmick, but I tried it, and they responded quickly with a price that was $500 less shown in the listing. So I decided to pay them a visit.. Upon arrival, I was impressed by the large, comfortable, well-designed showroom and the friendliness of the staff. I worked with Sam Samet who was professional and friendly. He knows the Tacoma inside and out and gave me a very thorough briefing and test drive. We quickly worked out a deal including a fair value for my trade-in. I am very happy with my purchase. More
by Stogie Jack
Employees Worked With
Sam Samet
December 31, 2018
Great customer service Had the genuine pleasure working with Mathew Morales. Exemplified the very definition of customer service. I hope to work with him again the next time Had the genuine pleasure working with Mathew Morales. Exemplified the very definition of customer service. I hope to work with him again the next time I look into getting a new car. More
by nickgwinn01
Employees Worked With
Mathew Morales
December 31, 2018
Best carbuying experience I've had I've never liked haggling for deals and have owned 4 cars in 14 years. The only time I've never spent more than 4 hours+ at a dealership was buying a I've never liked haggling for deals and have owned 4 cars in 14 years. The only time I've never spent more than 4 hours+ at a dealership was buying a Hyundai from Brad Geegan here. After I called in and was transferred to him he asked me what I was looking for and had a few models lined up when I got to the dealership. After driving three cars he laid out the pricing and got a payment to what was affordable. While we were waiting for financing he made my kids some hot chocolate and we watched some football on their TV's in their showroom. I'll definitely be back. More
by OfcSuperman86
December 31, 2018
Best car experience ever I do not like going to dealerships but, each time it getting better, thanks to some amazing helpers my experience this time was the best thus far. Kud I do not like going to dealerships but, each time it getting better, thanks to some amazing helpers my experience this time was the best thus far. Kudos to Brandon Taylor, Brandon Price , and Andy Morse. I did my research ahead of time, knew what I was looking for and just need it delivered and it was just that simple. I got my car within couple hours. When I did my walk around the car was a little grease and Brandon Taylor took it back to the detailers and brought it back shining. I can appreciate people’s work ethics when they take pride. Thank you folks, for changing my car buying experience! More
by Mrsklean
Employees Worked With
Brandon X Taylor, Brandon Price, and Andy Morse
December 31, 2018
Awesome Service! I didn’t end up buying a car, but Brandon was so helpful in showing me different models I thought I would like. He gave me all the information I neede I didn’t end up buying a car, but Brandon was so helpful in showing me different models I thought I would like. He gave me all the information I needed so I could find the car I liked! More
by meghan7
Employees Worked With
Brandon Taylor
