Napleton's Auto Park of Urbana

Really great car buying experience Really happy with my experience buying a new car from Napleton's. Matthew Morales worked really hard to help my wife and I get a great car that fit w Really happy with my experience buying a new car from Napleton's. Matthew Morales worked really hard to help my wife and I get a great car that fit within our budget. We walked in unsure what type of vehicle we would be looking for. We only knew we needed something bigger than our current car to make room for a new baby. Matthew helped us narrow down what we were looking for very quickly. He was very knowledgeable but also honest when he didn't know something, but would find out for us. We finally settled on a car that we liked, but it was a bit out of our budget, but Matt really worked with us to reach a price we could work with. I appreciate how honest and to the point Matt was, and was also very understanding of our situation. If I were in the market for another car in the near future and Matt Morales was still at Napleton's, I would certainly seek him out to work with him again. More

Wonderful experience Matthew and his assistant Matt were were most accommodating. They were most helpful and made the car buying experience comfortable. The entire staff Matthew and his assistant Matt were were most accommodating. They were most helpful and made the car buying experience comfortable. The entire staff was friendly. More

Excellent car buying experience Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from them. All the staff that assisted me were great! More

Awesome experience! Brandon and the finance department were *awesome.* I walked in, not expecting them to be able to do much to help me replace a car totaled by a third p Brandon and the finance department were *awesome.* I walked in, not expecting them to be able to do much to help me replace a car totaled by a third party. A day later, I left the lot in possession of a new Hyundai Elantra with everything I could have asked for. If I could give ten stars, I'd do it! More

Christmas Eve purchase We walked in on Christmas Eve and Brandon Taylor stepped up to help us out. I had looked online to find a car we were interested in and he was able to We walked in on Christmas Eve and Brandon Taylor stepped up to help us out. I had looked online to find a car we were interested in and he was able to answer our questions, show us the features of the car, explain its differences from other models, and keep us company while the paperwork was being processed. He is very personable and we felt completely comfortable in working with him. When he needed assistance because he was new on the floor and didn’t have all of his login credentials, he reached out to Woody and they got things taken care of. And Brandon has checked in with us after the sale to make sure things are going well. More

Very informative Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very informative and all around excellent customer focused service. I'm not ready to purchase a vehicle at this moment but will in the next few months. Thank you Mr. Harris for taking the time to speak with me. More