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Napleton's Auto Park of Urbana
Urbana, IL
2,570 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,570 reviews
December 29, 2018
Good people to work with I had an appointment and the sales crew were waiting when I arrived. They were all very courteous and helpful. They addressed my concerns during the p I had an appointment and the sales crew were waiting when I arrived. They were all very courteous and helpful. They addressed my concerns during the process and have been very good to me since the purchase. I worked with Chris and Jess - both great people. More
by cap
December 29, 2018
Excellent car buying experience Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from them. All the staff that assisted me were great! More
by gotmycar
December 29, 2018
New Tacoma Bruce and Andrew (sales mgr) were very approachable and knowledgeable. Transaction was clear, consise, and (in my opinion), fair. Would highly recomm Bruce and Andrew (sales mgr) were very approachable and knowledgeable. Transaction was clear, consise, and (in my opinion), fair. Would highly recommend both the sales staff and service dept (based on past exp with my (retired) Tundra. More
by KCL
December 28, 2018
Second time This is the second time I have purchased a Toyota from Sam he is the best. Sam is always so friendly and goes way above and beyond for his customers I This is the second time I have purchased a Toyota from Sam he is the best. Sam is always so friendly and goes way above and beyond for his customers I would recommend him to any one wanting to buy at Napeltons.. More
by JE1163
December 28, 2018
Everyone was asweome!! Great customer service!! Everyone was awesome! I would reccomend anyone to go to Napelton if they want to upgrade! Customer service was excellent! They take care of you Everyone was awesome! I would reccomend anyone to go to Napelton if they want to upgrade! Customer service was excellent! They take care of you More
by Shb0902
Employees Worked With
Jess Collins
December 28, 2018
Exchamg Bruce Andree and Jess Collins are the best. No pressure no hype and set the perfect vehicle. And Bruce being the big dog lover he is made sure my pu Bruce Andree and Jess Collins are the best. No pressure no hype and set the perfect vehicle. And Bruce being the big dog lover he is made sure my puppies were comfortable also! More
by Im so happy
December 28, 2018
awesome customer service very nice, friendly staff, Emma made us feel very welcome--like we were at her home....I have bought many cars over the years and this was the best ex very nice, friendly staff, Emma made us feel very welcome--like we were at her home....I have bought many cars over the years and this was the best experience we have had... More
by papaT
Employees Worked With
Emma Corley
December 28, 2018
Very informative Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very informative and all around excellent customer focused service. I'm not ready to purchase a vehicle at this moment but will in the next few months. Thank you Mr. Harris for taking the time to speak with me. More
by Ann
Employees Worked With
Malik Harris
December 27, 2018
Very satisfied with car buying experience Our salesman, Malik Harris, was great. He was very thorough and took the time to help us find the right SUV. Will continue to purchase Hyundai vehicl Our salesman, Malik Harris, was great. He was very thorough and took the time to help us find the right SUV. Will continue to purchase Hyundai vehicles and will continue to do business with Napleton. Thanks Malik! More
by George V.
Employees Worked With
Malik Harris
December 26, 2018
Very pleased! We were greeted as soon as we got out of our vehicle by Sam Samet. He knew everything about the Toyotas. He went over every square inch of the vehicle We were greeted as soon as we got out of our vehicle by Sam Samet. He knew everything about the Toyotas. He went over every square inch of the vehicle answering questions! Very pleased with our new purchase and the service we received! More
by Toyota Owner
Employees Worked With
Brandon Price
