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Napleton's Auto Park of Urbana
Urbana, IL
2,570 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,570 reviews
December 21, 2018
Great service/ very happy with my new car! :) Everyone there was very nice and helpful. They really took the time to figure out exactly what you wanted and what would be the best fit for you. Everyone there was very nice and helpful. They really took the time to figure out exactly what you wanted and what would be the best fit for you. More
by Lex____
Employees Worked With
Jose Barajas
December 20, 2018
New car purchase Sam was pleasant, and very helpful. Mede a new car purchase a good experience.Would reccommed the dealership and the salesman to all. The whole time h Sam was pleasant, and very helpful. Mede a new car purchase a good experience.Would reccommed the dealership and the salesman to all. The whole time he was trying to keep me satisfied. More
by scrapiron
December 19, 2018
Wonderful experience! We had an awesome experience with Kevin at Napleton’s Volkswagen of Urbana! He was very knowledgeable, friendly and we enjoyed working with him! We ab We had an awesome experience with Kevin at Napleton’s Volkswagen of Urbana! He was very knowledgeable, friendly and we enjoyed working with him! We absolutely love our 2019 Volkswagen Tiguan SEL! We will be back in a few years for our Atlas! 😁 More
by brynneth
December 19, 2018
Great experience! Sam made the entire new car buying experience easy and enjoyable. He kept me up to date on when my car would be in and he was incredibly knowledgeabl Sam made the entire new car buying experience easy and enjoyable. He kept me up to date on when my car would be in and he was incredibly knowledgeable about my new rav. Thanks Sam! More
by LeahDS
December 18, 2018
Ben's Amazing Came in looking for a vehicle and walked out with exactly what I was looking for. They worked with my budget and provided excellent service. We will b Came in looking for a vehicle and walked out with exactly what I was looking for. They worked with my budget and provided excellent service. We will be back! Thanks so much Ben. More
by Alexis
Employees Worked With
Ben Starks
December 18, 2018
Buying a new vehicle Customer service was absolutely amazing! They made the experience as painless as possible and took the time to make sure everything was explained in d Customer service was absolutely amazing! They made the experience as painless as possible and took the time to make sure everything was explained in detail. I will definitely be back when I buy next vehicle. More
by Jturner86
December 18, 2018
Above and beyond I had an incredible experience buying a car. Brandon really made me feel comfortable and was so friendly. He did a great job for his first sale! Jasmi I had an incredible experience buying a car. Brandon really made me feel comfortable and was so friendly. He did a great job for his first sale! Jasmine helped him out and she was wonderful. With Andrew’s assistance, they were able to get me a new car within my budget. They went above and beyond. I’ve never had such a nice experience. Steve also made me feel super confident that I was making the best choice possible for the maintenance of my new car. I see myself coming back when the time comes to purchase a new car. Also the children rooms helped this momma out! More
by Mis4micaela
Employees Worked With
Brandon, Steve, Andrew
December 17, 2018
Great Deal! Bruce Andree was my Sales Consultant. He did a great job from beginning to end. Dillon and Jess were very helpful as well! I will do business here Bruce Andree was my Sales Consultant. He did a great job from beginning to end. Dillon and Jess were very helpful as well! I will do business here again! More
by jcler
Employees Worked With
Dillon Sutherland
December 17, 2018
Jose Barajas is excellent. Jose is excellent. No hard sell, and genuinely enjoys matching people up with the right vehicle for them. Low key and personable, this hard worker wil Jose is excellent. No hard sell, and genuinely enjoys matching people up with the right vehicle for them. Low key and personable, this hard worker will get you in a vehicle without seeming like a "sales guy". The manager Umi was a treat as well, handing out useful advice left and right. Look out for post-sale add-ons from the finance guy, as we ended up spending more than we intended, and thought we were paying. Other than that, a great experience. More
by divinebeing
Employees Worked With
Umi Essien, Jeff Pister (email only), Jose Barajas
December 17, 2018
He likes cats too Bruce helped me pick out the perfect new car. He knows all about Toyota. He is a cat lover too ! I will recomend him to everyone! Bruce helped me pick out the perfect new car. He knows all about Toyota. He is a cat lover too ! I will recomend him to everyone! More
by Fish
