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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
December 11, 2018
Niro PHEV Nice work - friendly, helpful staff, clean vehicle, answered questions, good coffee, looked ahead to service and routine maintenance, longer process t Nice work - friendly, helpful staff, clean vehicle, answered questions, good coffee, looked ahead to service and routine maintenance, longer process than I expected since I made an appointment More
by b-litch@illinois.edu
December 11, 2018
First car buying experience Brad gave me great advice and gave great insight into what was the best option for me based on what I valued in a new car. Could not have asked for a Brad gave me great advice and gave great insight into what was the best option for me based on what I valued in a new car. Could not have asked for a better salesman. More
by Matt
December 11, 2018
Napleton's Auto Park - Woody Deck My experience at Napleton's was a relief. The entire car buying process has been stressful, so finding a dealership and sale team member who streamlin My experience at Napleton's was a relief. The entire car buying process has been stressful, so finding a dealership and sale team member who streamlined the process and didn't play any games was great. Woody is easy to talk with, efficient, and honest. DonTrell set me up with a prompt and flexible appointment, and followed up personally. I left feeling confident that I could contact Woody (or anyone in the group, as everyone we spoke with was kind) with any questions or comments, and that Napleton's as a whole would continue to provide quality services long after the day we left the lot in a new car. More
by Taylor H
December 10, 2018
Great Service Manager Great service manager! Great customer support! Sincere to customer service! I would recomennd going back here. Had 4Runner service for the last 4 year Great service manager! Great customer support! Sincere to customer service! I would recomennd going back here. Had 4Runner service for the last 4 years at center. More
by Samuel
Employees Worked With
Customer service support
December 10, 2018
Great buying experience! Anthony was great. He got me the very specific car I wanted and was patient with me. He was very accessible by phone or text and I appreciated these q Anthony was great. He got me the very specific car I wanted and was patient with me. He was very accessible by phone or text and I appreciated these qualities. His knowledge of the particular vehicle I purchased, a 2019 highlander hybrid, was also impressive. More
by Fisherman1
December 08, 2018
Ben was wonderful! Ben was wonderful. Not pushy and listened to my needs. He understood that I have a budget that I must stay within and got me a great car. Ben was wonderful. Not pushy and listened to my needs. He understood that I have a budget that I must stay within and got me a great car. More
by Julie S
Employees Worked With
Ben Starks
December 07, 2018
Kia Soul purchase Brad was outstanding!! He was super friendly and answered all of our questions! Would definitely recommend to a friend and/or come to purchase again! Brad was outstanding!! He was super friendly and answered all of our questions! Would definitely recommend to a friend and/or come to purchase again! More
by Liv78910
December 07, 2018
ty love my new Highlander Thank you -- love my new Highlander. Thank you -- love my new Highlander. Thank you -- love my new Highlander. Thank you -- love my new Highlander. Th Thank you -- love my new Highlander. Thank you -- love my new Highlander. Thank you -- love my new Highlander. Thank you -- love my new Highlander. Thank you -- love my new Highlander. More
by eddie
Employees Worked With
NA
December 06, 2018
Awesome deals Bruce was very kind and accomodating. Always making us aware of their deals and finding the best deal for us. Also refers resources as part of his exp Bruce was very kind and accomodating. Always making us aware of their deals and finding the best deal for us. Also refers resources as part of his expertise. He is also a funny guy. Takes away the stress More
by JudSala
December 06, 2018
Excellent I really liked my salesman. He was so good to work with. Everyone there was great. Looking forward to the free car washes. A+ buying experience I really liked my salesman. He was so good to work with. Everyone there was great. Looking forward to the free car washes. A+ buying experience More
by LB
