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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
December 05, 2018
Good trade-in value, excellent price I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing o I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile. More
by Username
December 04, 2018
Purchase of a second automobile from Napletons During the purchase of a second vehicle from Napletons a situation arose that was disappointing and not in line with the positive experience encounter During the purchase of a second vehicle from Napletons a situation arose that was disappointing and not in line with the positive experience encountered during the purchase of a previous vehicle from Napletons. The concern was expressed to the Napleton team after which we were contacted by Napletons and our concern was addressed. Napletons made the deal right. Bruce - Jess thank you and your team we look forward to future business with Napletons. More
by DLR
December 03, 2018
New Rav4 A good friend referred me to Bruce. He’s very nice and knowledgable. Answered all mu questions and gave me a great deal with the new 2018 Rav4. A good friend referred me to Bruce. He’s very nice and knowledgable. Answered all mu questions and gave me a great deal with the new 2018 Rav4. More
by Laarni
December 01, 2018
Easiest experience buying a car Throw away all your stereotypes about car salesmen. My experience with your salesman, Brad Geegan was phenomenal. He was honest, informative, patient Throw away all your stereotypes about car salesmen. My experience with your salesman, Brad Geegan was phenomenal. He was honest, informative, patient and extremely kind. He has such a friendly, upbeat personality that made me very comfortable during the whole process. I will definitely be purchasing more cars from him. More
by DaBears85
December 01, 2018
GREAT Experience Brad helped me find my perfect match car. He is very knowledgeable, friendly, and easy to work with! I highly reccomend. Thank you, Brad Geegan! Brad helped me find my perfect match car. He is very knowledgeable, friendly, and easy to work with! I highly reccomend. Thank you, Brad Geegan! More
by Alisa
December 01, 2018
Brad is the best! I needed a new car, but didn’t know what I wanted. Brad was patient and let me take my time exploring my options. He was very knowledgeable about mult I needed a new car, but didn’t know what I wanted. Brad was patient and let me take my time exploring my options. He was very knowledgeable about multiple car manufactures. I ended up visiting Brad 3 times before he finally helped me find the right car for me. After I purchased my vehicle, I noticed my windshield wiper was worn and I had trouble with my radio playing while my phone was connected. I gave Brad a call and he had me come by. Within 15 minutes I was on my way with a new wiper blade Brad took care of and an easy solution to my radio issue. Not only did I invest in a car I love, but also experienced the best customer service I could have asked for! More
by Esteppem
December 01, 2018
Great car buying experience Worked with Jose and he was very friendly, knowledgeable and low pressure. He gave us a great deal and made the whole experience very satisfying. Wou Worked with Jose and he was very friendly, knowledgeable and low pressure. He gave us a great deal and made the whole experience very satisfying. Would highly recommend. More
by DrMemory
Employees Worked With
Jose, Jose Barajas
December 01, 2018
Excellent car buying experience. I came in with specific numbers in mind on what I wanted to spend and Jasmine and her team found me a car within my budget and I'm and so grateful! Ev I came in with specific numbers in mind on what I wanted to spend and Jasmine and her team found me a car within my budget and I'm and so grateful! Everyone was friendly, knowledgeable, and kind. The whole process from start to finish was smooth. Thanks for everything! More
by Linners108
November 30, 2018
New Sorento We have been searching for a new Sorento for few months, and Woody was very helpful and knowledgeable with us. He answered all of our questions, follo We have been searching for a new Sorento for few months, and Woody was very helpful and knowledgeable with us. He answered all of our questions, followed up with us, and finally was able to get us to a price with which we felt comfortable. Would recommend him and the dealership to anyone. More
by NewSorento
November 30, 2018
Couldn't be happier with our salesperson Sam. You know that unhappy feeling you expect in dealing for a new car? Well, not so with Sam. Not only is he totally familiar with all the Toyota models a You know that unhappy feeling you expect in dealing for a new car? Well, not so with Sam. Not only is he totally familiar with all the Toyota models and features, he is honest, easy to work with, goes all out to make us happy. We have bought two vehicles from Sam in the past three years and both times it was a real pleasure. We really appreciated his low-key, no pressure approach and we didn't have to play the back and forth negotiation game as he gave us a more than fair price right off the bat. We highly recommend Sam- he's the best and we will seek him out when we buy our next vehicle. More
by Love our salesman Sam
