Napleton's Auto Park of Urbana

Super Bruce This guy is as cool and awesome as bruce wayne the batman! And he has his own batmobile on his desk! My entire experience at Napleton was very enjoyab This guy is as cool and awesome as bruce wayne the batman! And he has his own batmobile on his desk! My entire experience at Napleton was very enjoyable including the awkward negotiating time! This is my first time getting a car in the US and i am glad i shopped here! Thank you Napleton Jess and Super awesome Bruce! More

See Bruce Andree and Jess Collins of Napelton Toyota!!!!!!! Bruce & Jess are amazing, fair and truly honest in their vehicle sales strategy and outstanding customer service. Bruce was exceptionally patient, an Bruce & Jess are amazing, fair and truly honest in their vehicle sales strategy and outstanding customer service. Bruce was exceptionally patient, answered all of my questions thoroughly and was highly attentive to pursuing my direct and immediate vehicle selection criteria. I nearly purchased a 2018 limited special edition TRD 4Runner, however, after a brief discussion with Bruce and Jess together, THEY talked ME out of that purchase and into a different vehicle which better served my transportation needs and my financial commitment.....which was $20,000 CHEAPER!!!! Bruce and Jess are TRULY honest customer service engineers and have a direct captital on the vehicle sales market by treating the customers they serve with exceptional respect and fairness. It was overly evident that up front transparency is valued at Napelton Toyota and I never once felt Bruce or Jess were deploying high pressure sales tactics that were financially sneaky, intrusive or deceptive. I genuinely felt Bruce and Jess had my best interest in mind, not only with my vehicle choice, but also in conjunction with my personal financial options. They were easy to work with and my entire experience with Napelton Toyota can only be described as AWESOME! Working with Bruce personally demonstrated how we were partners in my purchase and not “just another customer” who he saw as another opportunity to put money in his pocket and money into the bank of the dealership. Bruce dillegently and effortlessly took care of my transportation needs while working on this vehicle purchase and was willing to help me with whatever I needed, even if it meant he stayed late or came in on his days off. As if all of this wasn’t enough to endorse me as loyal customer and consumer of Napelton Toyota, I also had the pleasure of directly working with Randy Sledge, Finance Manager of Napelton Toyota. Randy was also amazing to work with in addition to Bruce and Jess. Randy took the time to fully explain the financial agreement and lending contract after providing me with more than enough time to adequately answer all of my questions. Randy did not pressure me to purchase any type of lending contract “add on’s”, however, took the important time to discuss my options based on my time spent driving. Randy easily met the same level of customer service provided by Bruce and Jess. I STRONGLY encourage the CEO, administrative council of Napelton Toyota and the Napelton Dealership cooperation to not only go over my review, but to please contact me personally so I can further explain and describe how Bruce, Jess and Randy are critical assets to the success of Napelton Toyota and Napelton. Respectfully- Justus Clinton, Illinois More

Great experience We have bought several cars from Napleton's and have been very pleased with their sales and service. Jesse Mannin was our sales consultant on our last We have bought several cars from Napleton's and have been very pleased with their sales and service. Jesse Mannin was our sales consultant on our last 2 vehicles. Jesse made the experience very easy and quick. He was very knowledgeable about the cars. It was a pleasure working with Jesse. We will definitely be seeking out his assistance for our future cars. More

Love the new ride I was looking for used, rode out in new for what I had in mind to spend. Loved my 2001 Elantra, love the 2018 Elantra more! I was looking for used, rode out in new for what I had in mind to spend. Loved my 2001 Elantra, love the 2018 Elantra more! More

Awsume Salesman Woody stuck with me through the whole car buying process. He knew I had health concerns & needed a car I could rely on. I told him the amount I coul Woody stuck with me through the whole car buying process. He knew I had health concerns & needed a car I could rely on. I told him the amount I could afford & he never tried to push into a payment higher than that. He told me he wouldn't give up till he got me a great car at a price I could afford. He did just that. I purchased a 2015 Mitsubishi Lancer. It's a great car I love it!!!!! More

First new car. This was my first new car, only had used before. Woody was excited throughout the process making it feel like he was excited for me. So many other sal This was my first new car, only had used before. Woody was excited throughout the process making it feel like he was excited for me. So many other salespeople make it feel routine as if you aren't special enough to warrant their time. More

Fantastic experience! We worked with Woody Deck and he made the experience fun. His extensive knowledge of all the makes and models available (and there are tons) was amazi We worked with Woody Deck and he made the experience fun. His extensive knowledge of all the makes and models available (and there are tons) was amazing. He helped us find the perfect vehicle for us and he made the whole process a blast! More

Great Experience!! The sales people are amazing!! They were super helpful!! They made my sales experience very pleasant and I would most definitely buy from them again!! The sales people are amazing!! They were super helpful!! They made my sales experience very pleasant and I would most definitely buy from them again!! More

mom is happy Bruce Andree has sold me and my family so many vehicles too numerous to mention. he's family friend that always takes the time to see us when we r Bruce Andree has sold me and my family so many vehicles too numerous to mention. he's family friend that always takes the time to see us when we re I service or calls us when something comes in he thinks we need More

New RAV4 My experience was wonderful. Brad McElroy was efficient with our time and got us exactly what we were looking for. Our new vehicle fit perfectly in ou My experience was wonderful. Brad McElroy was efficient with our time and got us exactly what we were looking for. Our new vehicle fit perfectly in our budget. More