Napleton's Auto Park of Urbana

IN & OUT WITH EASE! i didn't think it was going to go as smoothe, But it did very!. Kind, Friendly & Know their Work. I did my research for my vehicle & These knew exactl i didn't think it was going to go as smoothe, But it did very!. Kind, Friendly & Know their Work. I did my research for my vehicle & These knew exactly what i was looking for, So it made the purchase easy. More

Great experience! Brandon Hobgood was able to find a perfect match for me!!! He did a great job explaining the options and listening to what I wanted. He obviously kne Brandon Hobgood was able to find a perfect match for me!!! He did a great job explaining the options and listening to what I wanted. He obviously knew his products and was able to direct me to what fit my needs/wants. I trade vehicles every 2-3 years and sometimes you come across a sales person that you just don't "click" with, but that wasn't the case with Brandon. I felt that the price I negotiated with Marcus was fair. However, I feel that an improvement could be made during the pricing phase - being escorted to the the "tower" which is an uncomfortable (counter, no chairs) open space in which you are discussing private information in an open atmosphere for all passers by and loitering staff to hear. Maybe that is by design, but it felt a bit uncomfortable. Granted I should have asked for a private area, but it all happened very quickly. I felt that the financing portion of my transaction went very smoothly. I'm sorry, but I can't remember his name. This was my first purchase with Napleton's and I was happy with my decision to become a Napleton's customer. More

Good experience My wife and I are impressed with the Hyundai hybrids. Cody Gagnon was extremely knowledgeable and helped us feel at ease during our car buying experi My wife and I are impressed with the Hyundai hybrids. Cody Gagnon was extremely knowledgeable and helped us feel at ease during our car buying experience. More

Great customer service I just bought my VW Beetle at Napleton's, and the team there made my experience so enjoyable. Matthew Morales was so personable, answering all my que I just bought my VW Beetle at Napleton's, and the team there made my experience so enjoyable. Matthew Morales was so personable, answering all my questions and making sure I got what I wanted. He made the whole process easy and fun, along with his manager, Derek. Billy Sweet walked me through the financing and warrenty process with his great sense of humor. I couldn't have asked for a better group to help me! More

Great people to deal with Matt Deibert and Markiss Stone were both great guys to deal with we told them what we wanted what we expected to pay and what we wanted for our trade Matt Deibert and Markiss Stone were both great guys to deal with we told them what we wanted what we expected to pay and what we wanted for our trade and they made it happen. They went above and beyond for us. Would highly recommend them More

The best experience we have repeatedly ended up purchasing from Napleton's because of great customer service. Our salesman, Idris has always been extremely helpful and ha we have repeatedly ended up purchasing from Napleton's because of great customer service. Our salesman, Idris has always been extremely helpful and has gone above and beyond with each sale to make sure we were fully satisfied with our purchase. I highly recommend Napleton's and especially Idris if you are shopping for your perfect car! More

Fantastic! Idris was fantastic, he knew what I wanted and made sure I made a great purchase. He showed me various cars but he knew I loved the ioniq the most. Idris was fantastic, he knew what I wanted and made sure I made a great purchase. He showed me various cars but he knew I loved the ioniq the most. More

Great place to buy a car Knowledgeable staff helped me to make a decision on my brand new Hyundai Tuscon. The staff was knowledgeable and not pushy, helping me to sift through Knowledgeable staff helped me to make a decision on my brand new Hyundai Tuscon. The staff was knowledgeable and not pushy, helping me to sift through multiple choices to end up picking my perfect car, the Tuscon. More

Napleton Hyundai of Urbana is 90+ miles from my home, but I decided to drive there because they had a specific car that I wanted to see and drive, and I was unable to locate th is 90+ miles from my home, but I decided to drive there because they had a specific car that I wanted to see and drive, and I was unable to locate the same model and features closer. In summary, it was well worth the drive. This was a great car-buying experience. There was absolutely no pressure to make a purchase, no sense of dealing with a car-salesman. Our salesperson (Brandon) talked to us about what was important to us in a vehicle, what did we like, dislike, or was neutral. It was apparent that he was listening since he asked follow-up questions to clarify what we were looking for. Brandon showed us the car we were interested in, demonstrated the features we were most interested in, and then showed us a number of other features that he thought we might find interesting. We made the purchase in a matter of minutes (no running back and forth to "Check with the Manager) - just a "Here's what we can do on the car, here's what we can do on financing", and we were done. Price was excellent. Treated with respect and interest. No pressure. Professional. Great price. I would go back for another vehicle without question. Overall, a 10 out of 10 More

Diligent customer care I purchased a Hyundai CPO car here. Even though there were issues with the paperwork initially, the management diligently resolved everything as soon I purchased a Hyundai CPO car here. Even though there were issues with the paperwork initially, the management diligently resolved everything as soon as possible. I really appreciate the effort they spent on a customer like me on an individual basis. More