Napleton's Auto Park of Urbana

Great people to deal with Matt Deibert and Markiss Stone were both great guys to deal with we told them what we wanted what we expected to pay and what we wanted for our trade Matt Deibert and Markiss Stone were both great guys to deal with we told them what we wanted what we expected to pay and what we wanted for our trade and they made it happen. They went above and beyond for us. Would highly recommend them More

The best experience we have repeatedly ended up purchasing from Napleton's because of great customer service. Our salesman, Idris has always been extremely helpful and ha we have repeatedly ended up purchasing from Napleton's because of great customer service. Our salesman, Idris has always been extremely helpful and has gone above and beyond with each sale to make sure we were fully satisfied with our purchase. I highly recommend Napleton's and especially Idris if you are shopping for your perfect car! More

Fantastic! Idris was fantastic, he knew what I wanted and made sure I made a great purchase. He showed me various cars but he knew I loved the ioniq the most. Idris was fantastic, he knew what I wanted and made sure I made a great purchase. He showed me various cars but he knew I loved the ioniq the most. More

Great place to buy a car Knowledgeable staff helped me to make a decision on my brand new Hyundai Tuscon. The staff was knowledgeable and not pushy, helping me to sift through Knowledgeable staff helped me to make a decision on my brand new Hyundai Tuscon. The staff was knowledgeable and not pushy, helping me to sift through multiple choices to end up picking my perfect car, the Tuscon. More

Napleton Hyundai of Urbana is 90+ miles from my home, but I decided to drive there because they had a specific car that I wanted to see and drive, and I was unable to locate th is 90+ miles from my home, but I decided to drive there because they had a specific car that I wanted to see and drive, and I was unable to locate the same model and features closer. In summary, it was well worth the drive. This was a great car-buying experience. There was absolutely no pressure to make a purchase, no sense of dealing with a car-salesman. Our salesperson (Brandon) talked to us about what was important to us in a vehicle, what did we like, dislike, or was neutral. It was apparent that he was listening since he asked follow-up questions to clarify what we were looking for. Brandon showed us the car we were interested in, demonstrated the features we were most interested in, and then showed us a number of other features that he thought we might find interesting. We made the purchase in a matter of minutes (no running back and forth to "Check with the Manager) - just a "Here's what we can do on the car, here's what we can do on financing", and we were done. Price was excellent. Treated with respect and interest. No pressure. Professional. Great price. I would go back for another vehicle without question. Overall, a 10 out of 10 More

Diligent customer care I purchased a Hyundai CPO car here. Even though there were issues with the paperwork initially, the management diligently resolved everything as soon I purchased a Hyundai CPO car here. Even though there were issues with the paperwork initially, the management diligently resolved everything as soon as possible. I really appreciate the effort they spent on a customer like me on an individual basis. More

Great salesman TERRIBLE FINANCING I am disgusted with the finance manager. I have been lied too (he can tell himself that he did not but he did manipulate this situation). So, saying I am disgusted with the finance manager. I have been lied too (he can tell himself that he did not but he did manipulate this situation). So, saying that... I went over and over with him I wanted a 5 year loan with certain payments. Of course, he talked so fast and went on and on about how it was better to take more of the discounts instead of the 0 percent financing. Blah, Blah, Blah. After almost 4 hours of being there and the typical back and forth xx. I was told that through Mazda I could finance and that it was a 5 year loan. So, I get called yesterday and ... Due to taking the larger discounts Mazda would not do the financing at the rate I was promised. WTH? You cannot tell me this man did know this was the case. I stated to him this is a five year loan with my payments. He told me he got my payments to where I wanted by giving me a 6 year loan. I (again) had gone over and over with him I did not want this 6 year loan. So, I signed the contract the day I was there thinking it was for a 5 year loan. This xxxxxxx is slick. I was stupid and go screwed for trusting him. So, I will never recommend this place to anyone. I am disgusted by his manipulation. He can lie to himself all he wants but I am not that stupid. I know I got screwed. So, thanks for me having to pay an extra $3000 on a Mazda. More

Great staff. Everyone at Napleton's were very helpful and attentive to my needs. I always go there for my car purchases and maintenances. I recommend all my friend Everyone at Napleton's were very helpful and attentive to my needs. I always go there for my car purchases and maintenances. I recommend all my friends to go there. More

My review Was an easy experience. The dealer greeted me and helped me find the best car suitable to what I wanted. They helped me finance my new car and get it Was an easy experience. The dealer greeted me and helped me find the best car suitable to what I wanted. They helped me finance my new car and get it cleaned for me in a timely manner. The process wad made very quick and easy. More

Beyond expectations The purchase and delivery of our new vehicle at Napleton's in Urbana was over and above all our expectations. My husband surprised me with this purcha The purchase and delivery of our new vehicle at Napleton's in Urbana was over and above all our expectations. My husband surprised me with this purchase on my birthday. Idris McPherson, our salesman, did everything to make the moment of the surprise and unveiling of our car a total delight. I can't say enough about his customer service and care all the way through the process. All the other people involved were equally kind and helpful with all the final details. More