Napleton's Auto Park of Urbana

Wasn't told that the IQ didn't have a spare tire or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn't get the mileage stated 38/39. Instead it gets 34/35. More

When you go to a dealer for service, you expect knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was poor, and a local radio repair said it was the antenna. O'Brien decided that instead of doing what I told them to do, they wanted to sell me a whole new radio, for $430. I had an exhaust leak. O'Brien decided that I needed a whole new Y pipe, for $619.50. I told them that the front compartment lights didn't work when the door was opened, but the rear one did. O'Brien wanted to replace the whole lighting diode, for $169.00 They also wanted to replace 4 Tires for $799.95, plus tax. They also wanted to realign the front end, for another $99.00. They claimed to have inspected the brake pads, and wanted to replace the front and rear brake pads for a total of $399.98. They also claimed to have found a leaking axle seal, and wanted to replace that for $169.50. They claimed that the transmission housing seal was leaking, and wanted $219.00 to replace that. They also claimed that the transmission extension seal was leaking, and wanted $169.50 to replace that.They wanted $268.50 to replace spark plugs and wires. They wanted $39.00 to replace the air filter. They wanted $11.50 to replace the license plate light--43 cents at Autozone, 1 screw. I play with antique cars. I have a heated shop with an auto hoist at home. I put the car up on the lift and the first thing I noticed was that the mud on the lug nuts had not been disturbed, therefore, they never removed the wheels to "inspect" the brake pads, or axle seal. You can not see the thickness of the brake pads unless you not only remove the wheels, but remove the calipers, too. There had never been a wrench on the bolts that hold the calipers on since the last time I looked at them. I found the brake pads to be about 80% of thickness of the brand new ones I had on hand from the last time they tried to tell me that the brake pads were bad. I sure didn't see any leaking axle seals on either side. If the transmission seals were leaking, you'd think I'd see it when I had it on the lift, and also see drips on the garage floor. I found the exhaust leak--the weld where the Y pipe joins the exhaust system--THE SAME ONE THAT THEY'D HAVE TO MAKE IF THEY ACTUALLY REPLACED THE Y-PIPE! I took my wire feed welder and fixed it in about 5 minutes. I looked at how hard it was to replace the antenna--There are 2 nuts on studs behind the plastic inner fender. They were corroded. I removed them, polished up the threads, put some dielectric grease on them, and tightened them up. RADIO WORKS GREAT!!! The tires were about due for replacement. A neighbor of mine works at a tire store. He took the car to work, and replaced them with 60,000 mile tires for $500.00. He checked the alignment and said that there was nothing wrong with it. My knees are bad, so I asked the guy at Autozone to look at the bulbs in the front courtesy lights--he replaced both of them for 86 cents. He even installed them. I knew that the diode couldn't be bad if the rear ones worked with the door. They wanted to charge me $29.00 to clean the engine to look for oil leaks. They must not have even opened the hood, because a guy was trying to sell me a steam cleaner, and he demonstrated it on that car--the engine was immaculate! Therefore, they could not have evaluated the coolant, power steering or brake fluid condition either--each of them they wanted to replace and flush the systems for a total of $159.00 I had replaced the air filter when I had the oil changed 2 weeks before that. I was traveling in Missouri and ran into one of those roadside pollution checks--the car was as good as when it was new--and the gas mileage is still as good as it ever has delivered--I don't know what makes O'Brien think I need to spend $268.50 on plugs and wires. In my opinion, O'Brien Auto Park service department is staffed by incompetent lying thieves. More

very friendly, love the free carwashes. porters are friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! More

My experience buying my second new Toyota was excellent. The sales, finance, car care people were all excellent! Everyone was very accomodating. I love my new car! The sales, finance, car care people were all excellent! Everyone was very accomodating. I love my new car! More

The service staff (Pat Barnes)have been very helpful in maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear item maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear items is probably why I have 195,000 plus on my 2005 Camry. Shuttle service is handy when needed but the WiFi is great if you have time to wait. More

O'Brien offers quality in their sales and service operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy a new car, which I did. He got me a fair price for a great new vehicle which I love. In service, Todd Chewning has been my service associate for a number of years for three different cars and while I now live a 100 miles away, I drive that distance to make sure the car is given the best possible service and Todd has given me only the best advice for keeping my car running in top form. Thanks to both of them I am an O'Brien fan. More

I had a very pleasant experience buying this car. Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would b Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would buy all my cars in the future from Jason and would certainly recommend him to my friends and family. More

Rick and Larry combined to help me get a new car on very short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price rang short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price range. After test driving 3 different cars, and then thinking about my decision, I decided to lease a Scion xB. Because of my upcoming move on short notice, there were some paperwork issues with the lease. Here was when Larry Madden, the general manager, stepped in and personally spent several hours on the phone with the regional branch of Toyota in order to get all the problems ironed out in about a day. I got my car in time for the move, and am really enjoying driving the car now. I would definitely recommend Rick and Larry to anyone because of how the dealership made the sales environment friendly, and how they stepped up to the plate to get the details ironed out in the papers. More

as far as im concerned as a retired automechanic for 38 years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesm years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesmen are topnotch. More