Napleton's Auto Park of Urbana

very friendly, love the free carwashes. porters are friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! More

My experience buying my second new Toyota was excellent. The sales, finance, car care people were all excellent! Everyone was very accomodating. I love my new car! The sales, finance, car care people were all excellent! Everyone was very accomodating. I love my new car! More

I had a very pleasant experience buying this car. Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would b Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would buy all my cars in the future from Jason and would certainly recommend him to my friends and family. More

O'Brien offers quality in their sales and service operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy a new car, which I did. He got me a fair price for a great new vehicle which I love. In service, Todd Chewning has been my service associate for a number of years for three different cars and while I now live a 100 miles away, I drive that distance to make sure the car is given the best possible service and Todd has given me only the best advice for keeping my car running in top form. Thanks to both of them I am an O'Brien fan. More

The service staff (Pat Barnes)have been very helpful in maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear item maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear items is probably why I have 195,000 plus on my 2005 Camry. Shuttle service is handy when needed but the WiFi is great if you have time to wait. More

as far as im concerned as a retired automechanic for 38 years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesm years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesmen are topnotch. More

Rick and Larry combined to help me get a new car on very short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price rang short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price range. After test driving 3 different cars, and then thinking about my decision, I decided to lease a Scion xB. Because of my upcoming move on short notice, there were some paperwork issues with the lease. Here was when Larry Madden, the general manager, stepped in and personally spent several hours on the phone with the regional branch of Toyota in order to get all the problems ironed out in about a day. I got my car in time for the move, and am really enjoying driving the car now. I would definitely recommend Rick and Larry to anyone because of how the dealership made the sales environment friendly, and how they stepped up to the plate to get the details ironed out in the papers. More

Idris was great to work with. He knows his cars. I wasn't sure what I really wanted, and he helped me find the perfect vehicle for me. I would recommend anyone work with him. He is not pushy or annoying. He sure what I really wanted, and he helped me find the perfect vehicle for me. I would recommend anyone work with him. He is not pushy or annoying. He was very truthful and up front with everything. I will be buyer every car from him and the O'brien Auto Park in Urbana, IL. More

The service department is likely to overcharge you and harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshiel harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshield washer resivoir) which will probably work for years. They also insisted that I had to get a key with remote entry ($300), but when they were out of stock they gave me a regular key instead ($100). They have been sending me mail and calling my phone fairly regularly even though it has been a year since I was last there. Don't go here if possible. More