Napleton's Auto Park of Urbana

Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam! purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam! More

Napleton's was the only dealership that received the RAV4 Prime that we wanted. Sam Samet kept a lookout for us and found just what we wanted. We have purchased 3 new cars from him and appreciate his servic Prime that we wanted. Sam Samet kept a lookout for us and found just what we wanted. We have purchased 3 new cars from him and appreciate his service. More

Sam Samet was great! This is our third car from him and we are quite pleased with his service. This is our third car from him and we are quite pleased with his service. More

Just want to say a big thank you to Sam Samet for helping me with the process of purchasing my first car!! If you’re looking to buy a car I highly recommend going here and asking for Sam Samet!! me with the process of purchasing my first car!! If you’re looking to buy a car I highly recommend going here and asking for Sam Samet!! More

Jordan was so nice and informative Even though we were just looking and not purchasing a vehicle he proved us information to help us when we are ready Very friendly !!! just looking and not purchasing a vehicle he proved us information to help us when we are ready Very friendly !!! More

At Toyota, Matt Shanks was super helpful in getting me the car I wanted in the exact color I wanted! the car I wanted in the exact color I wanted! More

Worked with Matt Shanks at Napleton's Toyota in Urbana. They gave us a good price on our trade in as well as a good price on our new Tundra that we purchased. I would definitely recommend Matt and the Toyo They gave us a good price on our trade in as well as a good price on our new Tundra that we purchased. I would definitely recommend Matt and the Toyota Team at Napleton's in Urbana-Champaign More

Worst car buying experience. I made an appointment to look at a car, advised by staff it would be ready out front when I arrived. Car wasn't ready, sales staff wasn't ready, so I made an appointment to look at a car, advised by staff it would be ready out front when I arrived. Car wasn't ready, sales staff wasn't ready, so we waited. After a while another staff assisted us, who was very helpful. She pulled around 2 models to view. I decided on the white 2025 CX-70. Original staff member who I had scheduled with was now available and basically kicked the other staff out of the process. I felt bad for her. Negotiations went well and we settled on a price, signed all the papers, then Staff member asked when I would like to pick the car up. I wanted to take it today, but that wasn't an option. Should have been advised of this up front, as I had told the sales staff I was pressed for time. Frustrated, but still agreed to purchase the vehicle since I had invested almost 2 hours so far. A few moments later another staff member comes out with two sales agreements, one new and one already signed by me, and told me there was a mistake and now the price was over $5,000 more than we had agreed to. I explained to both staff members that this was a "huge mistake" my frustrations about being made to wait after scheduling an appointment, and not being told the car could not be taken today, and now 2 hours later, I'm leaving without the car I had agreed to purchase. No apology, no follow up email or phone call. I later received an email from their marketing department highlighting a video of the vehicle I came in to look at. More

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exac Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services More

I wouldn’t recommend here. The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if the car was a popular look right now and he told me no last it was shown was 3 weeks ago.. I was there on a Friday, got my personal loan on Monday and the vehicle was sold from underneath me. Still no communication for anyone to tell me. What a place 🙄 More