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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

July 13, 2023

I made a same day appointment to test drive a car. When I arrived I was told the car was no longer available. It never feels good to be treated that way. It's just basic common sense and common courte More

by scottlemay517
Recommend Dealer
No
Employees Worked With
Brad McElroy, Jessica Huskisson
Report | Print
July 12, 2023

The process of buying my car was very smooth thanks to Sam Samet he was very helpful through the process and to Derrick Helm. This is a really great place. More

by juanaantonio889
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2023

Sam and Derek are caring out go and 2 of the best to work with More

by Ljolthoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared in financing
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

July 12, 2023

Jamal was unbelievably helpful in showing the features of our new vehicle and guiding us through the process of purchasing the car. In addition he was quite personable and easy to talk to. Highly recommended More

by GriffJr24
Recommend Dealer
Yes
Employees Worked With
N/a
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 11, 2023

Great prompt service. From the start to pulling into garage and meeting with the advisor. More

by Bmhenry777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad McElroy, Jessica Huskisson
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 11, 2023

Saw a car online and called dealership to make sure car was available since it was a 2 hour drive. Was assured it was ready to test drive. Made the drive over only to find out the car was not ready and h More

by jfleischli
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alison Bogdan, Brad McElroy, Jessica Huskisson
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (217) 367-1222 to speak to our manager directly.

July 10, 2023

Awesome efficient, personable and very accommodating due to an out of state purchase highly recommend More

by davidmack25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Starks
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your positive comments about Napleton Toyota of Urbana! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 09, 2023

They were great and I had excellent service from the time I set my appointment to driving off the lot! More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi Carrie, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2023

Todd was an excellent service advisor, and let me know what was happening with my vehicle at every step. Very professional. More

by 70_dbz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2023

JJ made the car buying experience seamless and pleasant. I recommend buying any car from him. 5/5 stars!!! More

by Indy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Johnson
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi Indy, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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