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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
June 21, 2023
Sam Samet helped us with purchasing our new-to-us 2021 Kia Telluride. Sam was super nice & very personable- which made the experience as enjoyable as could be- not your average car salesman. We never felt Kia Telluride. Sam was super nice & very personable- which made the experience as enjoyable as could be- not your average car salesman. We never felt pressured. He was patient with us taking our time. He went above & beyond for us- staying later in the evening so we could test drive + helped us get started with some paperwork. With the amount of time you spend with the person who’s selling you your car - Sam was the care salesman to have! Tyson in the business center was also a pleasure to work with. He was patient with us & helped reassure us to make sure our car is covered. More
by Kmeland
June 20, 2023
Fast and friendly service! My advisor, Todd, thoroughly explained my inspection report and made me feel comfortable with the entire process. My advisor, Todd, thoroughly explained my inspection report and made me feel comfortable with the entire process. More
by ulyssia.dennis
Employees Worked With
Todd
June 16, 2023
We have been customers of O’Brien/Napleton for more than 20 years. Always pleasant and efficient both sales and service. Ben Starks was a pleasure to deal with today. 20 years. Always pleasant and efficient both sales and service. Ben Starks was a pleasure to deal with today. More
by ywhiteley
Employees Worked With
Ben Stark
June 16, 2023
Very pleasant experience buying a suv. Jim Johnson, Ray Epley and Jared were wonderful to work with. Would recommend this to everyone Jim Johnson, Ray Epley and Jared were wonderful to work with. Would recommend this to everyone More
by Craftcherie
Employees Worked With
Jim Johnson, Ray Epley, Jared
June 14, 2023
Jessica, the service consultant, is the best! She's personable, courteous and so helpful! And she's very knowledgeable about all aspects of her job. When I had to bring my KIA in it sounded as if She's personable, courteous and so helpful! And she's very knowledgeable about all aspects of her job. When I had to bring my KIA in it sounded as if I was going to be without it for quite some time. Knowing my situation, Jessica was able to have the test run a lot sooner to determine the problem. Thankfully, it was only a sensor and I had my car back much, much sooner than expected. I appreciate that she kept me informed along the way and the professional way in which she handled everything! Napleton's is very lucky to have her!! More
by Sandy Stewart
Employees Worked With
Jessica Huckisson
June 12, 2023
Ben Starks took care of me very well and I appreciate all the efforts he put forth in making sure my experience was well taken care of. I had the same experience several years ago with another car we purch the efforts he put forth in making sure my experience was well taken care of. I had the same experience several years ago with another car we purchased from him. Thanks again More
by dehrhart
Employees Worked With
Mr. BEN STARKS
June 10, 2023
Reese was outstanding today! He made the car buying process enjoyable and his seemed to enjoy every step of the way for us! Emma and the rest of the finance team also were prompt He made the car buying process enjoyable and his seemed to enjoy every step of the way for us! Emma and the rest of the finance team also were prompt and amazing!! We highly recommend this team! More
by Bridget
Employees Worked With
Reese S., Emma
