Napleton's Auto Park of Urbana

Adanyah is the sweetest, most honest and helpful sales associate! She is dedicated to her integrity! Ask for her for the best car sales experience! associate! She is dedicated to her integrity! Ask for her for the best car sales experience! More

I love this dealership, I have purchased a total of five new vehicles here, and in the future when I’m ready for another one I’ll be back. new vehicles here, and in the future when I’m ready for another one I’ll be back. More

Ben Starks is the best person to help you with your car needs.. used or new! needs.. used or new! More

Ben was great with our experience . We appreciate everything that he did for us. Great guy. We appreciate everything that he did for us. Great guy. More

Ben is super patient and helpful along the whole purchase process! Really nice person to work with! process! Really nice person to work with! More

Tres Mercer is the best car salesman we have ever had! Very knowledgeable! He’s the best! Very knowledgeable! He’s the best! More

Roger Viti is the best advisor to work with in Toyota service, he is the go to guy! service, he is the go to guy! More

Tres, Most knowledgeable sales person in all my years of buying cars and I’m 72 buying cars and I’m 72 More

Nick rice helped me with my tire yesterday may 16th 2023, he called the dealership I had got my vehicle from the help me make sure I had the tire and wheel protection package which helped me out immensely. H he called the dealership I had got my vehicle from the help me make sure I had the tire and wheel protection package which helped me out immensely. His customer service skills are excellent and I would recommend this dealership and him individually to anyone. More

Buying a car through Napleton's has been the worst mistake of my life. I'm a recent graduate and they are a huge sponsor for the University of Illinois, so I assumed that they were a well-regarded dea mistake of my life. I'm a recent graduate and they are a huge sponsor for the University of Illinois, so I assumed that they were a well-regarded dealership. I bought my car in November and they kept us at the dealership for hours after I agreed to purchase a vehicle. They knew that we were in a hurry because we had tickets to a football game in the afternoon. They kept my partner and me there right up until the game started, and then brought us back to sign the paperwork because they knew that we would be in a hurry. Previously, they said that they would provide a service contract for no extra cost. I will admit that it was my fault for not reading the paperwork more carefully before I signed it, but this was my first car purchase and I was naive and trusted that the paperwork reflected what we had discussed. Upon reviewing the paper later, I had been charged thousands of dollars for the service contract. They also tried to say that to receive financing on my car, I had to buy their service contract. After contacting my credit union, I found out that that was a lie. When I was Googling to see if other car buyers had ever had this experience, guess which dealership came up again and again? Napleton's! Other Napleton's dealerships had been fined by the FTC for doing exactly what this location did to me. When I spoke to friends and colleagues about my experience, they shared that they have also had terrible experiences with this dealership. I'm not sure how they have such high ratings on Google, because I've never actually spoken to anyone who has had a good experience with this dealership. More