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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

February 07, 2023

Great maintenance service, Jessica Huskkisin was great and patient with me. She made me feel at ease and welcomed, anytime I have issues or need service for my vehicle I feel more than comfortable to retu More

by Jae20078
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jessica Huskkisin
Feb 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found Jessica to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2023

Always very helpful when it’s time for service! They make it as easy as possible which is much appreciated! More

by CRoberts
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Alison Bogdan
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2023

I've visited Napleton over the years for routine maintenance. They've always been professional and have explained things well. Their shuttle service is the best - it means I don't have to miss work More

by tommy.s.leeds
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Todd
Feb 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 06, 2023

Ben helped us secure our highly sought after RAV4 Hybrid quickly and easily! We were grateful for him pulling it together for us in such a short timeframe. More

by poppekc
Recommend Dealer
Yes
Employees Worked With
Benjamine Starks
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2023

Great service for my Mazda. I like how easy it is to schedule service appointments and to stay up to date on maintenance and recalls. More

by Mazda6
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Thanks for sharing your recent service experience with us, We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 06, 2023

Bringing my car in for service today, Roger has been extremely professional and helpful, making sure I got the service I came in to receive! More

by Steven.s.orr1
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Roger Viti
Feb 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2023

Roger in-service is absolutely amazing. He has always helped me every time I needed anything done. More

by pamdonzedeley
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Roger in service is awesome
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found Roger to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

Feb 08, 2023 -

pamdonzedeley responded

I have been nothing but pleased with Roger and would recommend him to everyone!!

February 06, 2023

We love Napleton! Always treat us well and give us a good deal! Ben Stark is absolutely wonderful. More

by Champaigncarol
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Ben Starks
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you. We hope we can continue to be of service to you down the road!

Feb 08, 2023 -

Champaigncarol responded

Thank you for everything! We both love our “new” car-even though it technically is mine. We plan to drive her up to Chicago soon to show her off to our kids. Napleton is Tops in our book. We didn’t even think of going anywhere else. Keep up the good work!

February 06, 2023

I have always had a great experience with Napelton’s Toyota. Roger provided me with excellent, fast service and was very friendly! More

by teahling
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Roger
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 04, 2023

Ben Starks, Sales Specialist, was fantastic from start to finish. He was very conscientious of everything from the very beginning. Also, Emma Stoner, Finance Manager, explained things in a way that was eas More

by Jeff & Karen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ben Starks & Emma Stoner
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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