Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
Contact Dealership
View Awards

1111 Napleton Way

Urbana, IL

61801

Directions

By Type

Showing 2,556 reviews

February 04, 2023

I always get great service at Napletons Auto. Nick Rice is amazing every time I come here. He is always very helpful and informative. More

by efomera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We hope everything was handled to your expectations, Efomera. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

February 04, 2023

We purchased our vehicle from here and pleased with salespeople years ago. They have never disappointed me when I’ve called to make appointment for vehicle and have always been professional, kind, and More

by Smilemom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

February 04, 2023

I visit to get 25,000 miles routine maintenance. He is very kind and friendly . More

by vepathjoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Vepathjoon! Please let us know if there is ever anything else we can assist you with.

February 04, 2023

Always good service here at Napleton & great customer service. Have been coming here for years. More

by dmr1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

February 04, 2023

Extremely helpful, nice, and quick service. Explained what they would be doing and very knowledgeable. More

by ariihdz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Ariihdz! Please let us know if there is ever anything else we can assist you with.

February 03, 2023

Napleton’s has been my service provider for more than five years. They have always provided top notch, excellent service. Thanks. Angel. More

by viviangrayjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 03, 2023

Had another exemplary service experience at Napleton's today, thanks to service advisor Doug, mechanical tech Tom and onboarding tech Tiny. I went in thinking it could be time for a new exhaust system. I More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Tom, Tiny
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi Owen, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 03, 2023

Great service. Kept informed of work needed and when car ready to pick up! Ease of checking in and out More

by Dstin16787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. Nick is really nice! More

by Eduardo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi Eduardo, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2023

Very friendly dealership and willing to work with us to find the best option for us. More

by Honda Pilot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

1
...
71
72
73
...
256