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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.6
2,564 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,564 reviews

January 18, 2023

They were quick to get us in for a last min oil change. Very friendly service More

by canalesjkl@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camie
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Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2023

Nick is always very polite and helpful. I asked for a quote on tires. He offers 4 options and informed me when tires are usually on sale. I like anyone who will help me save money 😁 More

by Bett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick-Service Department
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Jan 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi Bett, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2023

My wife and I drove 2. 5 hours to look at a certified car after they had told us that they would pay over trade value for our trade in. We got there and we were offered righ More

by zkl1995
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brad McElroy
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Jan 18, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (217) 367-1222 to discuss this further.

Jan 19, 2023 -

zkl1995 responded

The only resolution that I want is for your dealership to post legit list prices! The list price should include everything the car comes with minus tax, title, and licensing fees. You can't just post a good price and add $3,000 (not including fees) onto the price when a customer wants to buy the vehicle. You may as well throw on an additional $5,000 because the cars come with an engine installed! I drove 5 hours round trip for you to attempt to scam me out of more money than the car was worth so enjoy your shady sales tactics and your bad review!

Jan 26, 2023 -

zkl1995 responded

UPDATE!!! We just bought a brand new 2023 Mazda CX-5 and it definitely wasn't from your dealership!!! #sorrynotsorry

January 17, 2023

Great service. Roger is very attentive to my concerns. I bring both of my cars here for service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Jan 17, 2023 -

Dave responded

Roger is very attentive to my concerns.

Jan 17, 2023 -

Dave responded

Roger was very professional and helpful with my concerns

Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Dave, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2023

Great place for car service,Todd was able to help me with the services I needed for my car and very knowledgeable about it … Thanks More

by Harry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd at service
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Harry, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

January 17, 2023

Great place for car service, Todd was able to help me with the services I needed for my car and very knowledgeable about it ... Thanks More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Harry, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Steph, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Safe travels!

January 16, 2023

Bruce Andree loves Dogs. My dog really really really really really really loved Bruce. This should put me over the fifteen word minimum. More

by Double D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 14, 2023

The team at Napleton is wonderful. Bruce Andree went above and beyond to make sure I was extremely satisfied with my deal. Thank you very much Bruce! More

by rivergolf43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 13, 2023

Nice kind good salesman very helpful, grate at explaining new features,and a good place to do business. More

by Robert Jane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Robert, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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