Napleton's Auto Park of Urbana

I took my wife's car to Napeltons to get the breaks fixed, payed for them and have had to take the car back 4 times. I purchased the car in Bloomington, so I took it back there and they said that the b fixed, payed for them and have had to take the car back 4 times. I purchased the car in Bloomington, so I took it back there and they said that the back breaks and rotor was whorped, (eventhough Napeltons said that they were fixed), and that since Napeltons in Champaign had suppoesdly fix the breaks, I needed to take it back to them. After having making this the 4th time taken it back, I was first told that everything was good, but when I asked why the car shaked, they did another set of test and then came back with what Bloomington had already told us. I have come to realize that Napeltons does not give good quality service because they perform minamal work to your car, then tell you that's its fixed. I had to get a mechanic to ride with me, on my third visit so that he could fill how the car rode. They never test drove the car at all!!! And now, I'm back again for the same issue that I had paid for the first time. I spoke with management on the second visit and he said that they would get it fixed but never did. This time when I took it back, it took them 4 and a half hours to come back and tells us, what we already knew! The service lady came and told us that the manager was going to come out and talk to us, which he never did, then she said that they were going to fix the situation after they ordered the new parts. If it was his wife car, wouldn't he have made sure it was safe to drive? Custer service along with management, sucks at Napeltons and they do not offer good customer relations!!! Be watchful when you have your car serviced there. More

Check in was very easy and Kami who helped me was very personable and explained everything that needed to be done. personable and explained everything that needed to be done. More

They were great! Jessica is AWESOME! She communicated by text to keep me updated and it was very quick to respond! Jessica is AWESOME! She communicated by text to keep me updated and it was very quick to respond! More

Sam Samet, my salesman, was a low-pressure high-energy salesman determined to make the buying experience of my 2023 RAV4 both easy and enjoyable for me and my 95 year old father. Sam of Napletons in Urban salesman determined to make the buying experience of my 2023 RAV4 both easy and enjoyable for me and my 95 year old father. Sam of Napletons in Urbana demonstrated all the features of this amazing vehicle. Sam even drove my father the (maybe) 50 yards to the finance department in another building; how's that for service! More

Jessica always does such a great job of keeping me up to date on my car and is always so nice and cheerful! date on my car and is always so nice and cheerful! More

We purchased a Toyota Tacoma. Sam Samet provided us with great service. He went out of his way to make sure we were completely satisfied. Thank you so much Sam. Sam Samet provided us with great service. He went out of his way to make sure we were completely satisfied. Thank you so much Sam. More

Went in for service/maintenance. There was little to no wait for dropping off vehicle. Jessica explained everything quickly and clearly. Great service overall! There was little to no wait for dropping off vehicle. Jessica explained everything quickly and clearly. Great service overall! More

Derrick and his team did it again! I have made several purchases from them. Like always, I left Napleton's Toyota feeling totally satisfied. Derrick is pleasant, patient, and knowle I have made several purchases from them. Like always, I left Napleton's Toyota feeling totally satisfied. Derrick is pleasant, patient, and knowledgeable which makes for a positive buying experience. Keep up the great work! More

The best dealership! Tom Wagner rocks! They give the best deals and really care about their customers. Tom Wagner rocks! They give the best deals and really care about their customers. More

We were greeted as soon as we walked in and was provided with excellent customer service. with excellent customer service. More