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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

November 28, 2022

Todd Ballard was great to work with. My truck was in and out fast. It was even vacuumed. More

by Dscroggins99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
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Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2022

Great place to do business. Would recommend to anyone looking for a vehicle or needing service. More

by patjsmith71
Recommend Dealer
Yes
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Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

November 28, 2022

Ben was very knowledgeable and friendly to deal with. The team made it easy to make a decision to buy from them. Very courteous! More

by Randyjingram
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Starks
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Nov 28, 2022 -

Randyjingram responded

Great team to work with!

Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 24, 2022

Added 2400 certification fee on top of already pricy CPO Kia Optima LX. Did not want to omit it. Initial 24000 car ballooned to 32000. What a rip off.. is that industry practice? Serra Honda did not have an More

by sundar
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Reese
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Dec 14, 2022 -

Napleton's Auto Park of Urbana responded

Please reach out us at (217) 267-9685 and we will work with you personally in rectifying the issues you experienced.

November 22, 2022

I have to say Angel was very accommodating to our situation and was very friendly and fun to work with. More

by Blackwellm_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 24, 2022 -

Napleton's Auto Park of Urbana responded

Hello Blackwellm, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

November 22, 2022

Bruce was amazing and helped me get my dream car! He went above and beyond for me and I’d recommend him to anyone looking for an excellent salesman. More

by hope.dieffenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 24, 2022 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

November 21, 2022

Kami was great this morning. She remembered an issue I had with my vehicle and asked how things had been. She set everything up for today. She even texted me some information I w More

by la6rose
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kami
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Nov 23, 2022 -

Napleton's Auto Park of Urbana responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! If you have any further questions, please give us a call. We're always happy to help!

November 18, 2022

Timely and friendly service…great experience! I will recommend this dealership to friends and family. More

by Adriana Ochoa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Starks and Derrick Helm
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Nov 18, 2022 -

Adriana Ochoa responded

Great service!

Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Adriana, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Angela was friendly and helpful. She communicated with me throughout. She was professional and prompt. My service was completed ahead of schedule More

by rmullett2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Angela here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Brought my car in for a recall today - Great service and communication from Nick today!! Thank you!! More

by mfollowel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Nick here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

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