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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Communication
Finance Experience
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
September 27, 2022
The service is always excellent! Everyone is so friendly and professional! I've been bringing my car to this dealership for over 20 years. I really appreciate the hard work and profe Everyone is so friendly and professional! I've been bringing my car to this dealership for over 20 years. I really appreciate the hard work and professionalism of Roger Viti!! More
by terry.hutson58
Employees Worked With
Roger Viti
September 24, 2022
Kami Hill has been patient and professional during my scheduled appointment for general vehicle service and checkups. The whole process is straightforward and transparent. Great experience! scheduled appointment for general vehicle service and checkups. The whole process is straightforward and transparent. Great experience! More
by Shudong
Employees Worked With
Kami Hill, Alison Bogdan, Scott Brown
September 24, 2022
Sam Samet was a huge help and life saver. He put my mind at ease and helped get me exactly what I needed and was looking for. He did not hide anything, was completely honest and never sugar c He put my mind at ease and helped get me exactly what I needed and was looking for. He did not hide anything, was completely honest and never sugar coated anything. He changed my opinion on going to a dealership to purchase a ew vehicle. Thanks again Sam. More
by Davidjr011984
September 21, 2022
I seen a 2018 Malibu online for $19,000 and called about it, the guy on the phone said come in and we’ll talk about it, I drove 25 minutes in to the dealership, and they informed me that the car could only it, the guy on the phone said come in and we’ll talk about it, I drove 25 minutes in to the dealership, and they informed me that the car could only be financed for two years because of the problems with it! He then says I have a 2019 VW Jetta for $20,895, I said well I’m here I’ll take a look at it. We took it for a test drive, and when we returned to the dealership I asked what the bottom dollar was. He went into the sales manager’s office and came back out with a price of over $31,000. I get up and started walking out, and he says we can take some of this stuff off and lower the price! He goes back into the sales manager’s office, and then comes out with the sales manager. The price was dropped to $29,000 plus! The sales manager states I know you seen it online for $20,895 but we had to put tires on it, put a windshield in it, and clean it. I asked; it cost $4900 to do this? We had words and I was told to leave! Napleton Auto Park is a crooked dealership, they lure you in with junk, and then change prices on vehicle’s!! Anyone reading this BEWARE! They are crooks! More
by bubby_lindsay
Employees Worked With
Bob
September 19, 2022
Took car in with flashing check engine light. Found out that Kia engines have an issue with excessive oil consumption, and not only have I been losing oil, but the excess oil burn had clogged up Found out that Kia engines have an issue with excessive oil consumption, and not only have I been losing oil, but the excess oil burn had clogged up my catalytic convertor. My vehicle was still under the extended warranty that Kia had issued for the problem. We started the process of testing for excessive oil consumption. After several 1000 mile checks and tech testing, we have discovered that I was eligible for engine replacement, and was told it would take about 3 days for Kia to respond. After 2 weeks, I contacted them and was told that Kia would no longer cover their issue under the warranty and that my engine would have to blow in order to qualify....maybe. No one from the service department contacted me regarding this "change". No one reached out to see what else we could do. I left a bad review for lack of contact, and within a few hours, Justin the service manager called me. He then told me he would see what he could do and would ask for a good-will replacement, but that he would contact me back, regardless of the outcome. Almost 2 weeks later, again, no contact or response. Now I have a car that I have to put oil in every 1000 miles and that will plug up the exhaust again because of it. If Kia has changed their rules of the extended warranty or has knowingly sent out bad product and refuses to stand behind it, I cannot really blame this particular service department for that. However, their lack of response (which has been consistently poor from the first time i started this process) is unacceptable service. I would very highly recommend anyone reading this to not buy a Kia and to seek another dealership for any service needs More
by T. Cox
Employees Worked With
Justin, Jessica
