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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

August 05, 2022

Always polite and very responsive. They taking feedback at face value and making adjustments if needed!! Never had a situation that they didnt go above and beyound to rectify!!! More

by autumnk3838
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Odom
Aug 07, 2022 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2022

Bruce Andree was great to work with! Took the time to work with me. Thank you! More

by Rache
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2022 -

Napleton's Auto Park of Urbana responded

Hello Rache, thank you for your kind review; we are happy to pass along your comments to Bruce here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2022

Very helpful and not pushy! !! The showroom floor is very clean and organized. I felt comfortable going there. More

by Thoffman607
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2022

Matt Shank was very helpful. Gets back to us and kept us informed on the status of the delivery of our car. This is the second car we have purchased from him. More

by Gbickel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found Matt to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 02, 2022

We had a great experience buying our car here. Jim Johnson was very helpful and patient. He worked with us for a few days close to closing time or after hours since that was the only time when my More

by mcm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Johnson
Aug 04, 2022 -

Napleton's Auto Park of Urbana responded

Hello there! Thank you so much for sharing your recent experience with us, Mcm! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 30, 2022

Jesse and Gabe were awesome to work with. They found me the exact car I was looking for and made the process very easy! More

by dnelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Orengo, Jesse Mannin
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

July 30, 2022

Jamal was a wonderful salesman. He listened to what we were looking for and came up with options as well as suggestions. More

by Ken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal
Aug 02, 2022 -

Napleton's Auto Park of Urbana responded

Hi Ken, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2022

Kami and the whole staff did a wonderful job. She followed up on the smallest details and has a great enthusiasm for customer service. Very kind and knowledgeable about the product. Thanks Kami a More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami, Alison Bogdan, Scott Brown
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi Patrick, thank you for your kind review; we are happy to pass along your comments to Kami here at Napleton's Auto Park of Urbana! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2022

Kami always provides excellent service and makes sure we are taken care of!!! The best! More

by marenj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan, Scott Brown
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2022

Customer service is good. Kami is very friendly and helpful with all of my customer service needs More

by daniky2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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