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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
599 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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599 Reviews of Napleton's Auto Park of Urbana - Service Center
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September 26, 2019
Great Customer Service! I have been working with Pat for a few years now and she is always very professional and knowledgeable! She is so sweet and always looks out for her c I have been working with Pat for a few years now and she is always very professional and knowledgeable! She is so sweet and always looks out for her customers. She always makes sure I am comfortable when I am waiting for my car to be serviced or if I need to leave to run an errand she makes sure I have a shuttle ride. She never makes me feel like she is in a hurry and she is always focused on me and my vehicle when I go in. She is truly an asset to Napleton! More
by TheFairyGodMother
Employees Worked With
Pat Dunn
Helpful September 24, 2019
Pat Barnes Service extraordinarie I’ve been receiving such excellent customer service from Pat for more than 5 years now and today was no different. Pat always explains the service com I’ve been receiving such excellent customer service from Pat for more than 5 years now and today was no different. Pat always explains the service completed and any recommendations. Thank you Pat! More
by Dan Holmer
September 19, 2019
Fantastic All service advisors are great to work with. The service manager will go above and beyond to help if needed along with all service employees. All service advisors are great to work with. The service manager will go above and beyond to help if needed along with all service employees. More
by Sabreenae
Employees Worked With
Josh Berbaun
September 19, 2019
Cameron Ford Very helpful young man - addressed all of my questions regarding the 40K mile check on our Highlander. Car was ready as promised. Knows and performs h Very helpful young man - addressed all of my questions regarding the 40K mile check on our Highlander. Car was ready as promised. Knows and performs his job very well More
by Captrags80
Employees Worked With
Cameron Ford
September 14, 2019
Thank you Idris! Great service is normal at Napleton’s Volkswagen dealership. We have bought multiple cars from this dealership, including our last one a VW Atlas from Great service is normal at Napleton’s Volkswagen dealership. We have bought multiple cars from this dealership, including our last one a VW Atlas from Idris. But Idris came through this morning for us when our Jetta locked with the car running, blocking traffic at a car wash and wouldn’t respond to the fob. Idris helped us resolve the issue in 5 mins... offering to FaceTime and step us through the steps if necessary. He is always calm, competent, and a great salesman. Thank you Idris! More
by Richesgm
September 05, 2019
Oil change I had an appointment. I got her at 1:15 I’m still waiting 2hrs later. This makes no since to have to wait this long just to get your oil changed. NEVE I had an appointment. I got her at 1:15 I’m still waiting 2hrs later. This makes no since to have to wait this long just to get your oil changed. NEVER AGAIN!!!! More
by Redd
Employees Worked With
Sara
August 28, 2019
Sabreena and Josh are the most amazing people. Love taking my vehicles there. It is always a great day when I get to see both of them. They always take care of our vehi are the most amazing people. Love taking my vehicles there. It is always a great day when I get to see both of them. They always take care of our vehicles and our family. We love Napletons and the awesome people they hire!!! More
by amanda_nall13
Employees Worked With
Sabreena Ekstrom, Josh Berbaum , Angie Fiala
July 31, 2019
Terrible customer service Whatever you do, do NOT do business with Napleton's... they don't care about you at all! Finance manager told us we'd get a better rate from the bank Whatever you do, do NOT do business with Napleton's... they don't care about you at all! Finance manager told us we'd get a better rate from the bank if we added extras to our car purchase. This is highly illegal and a complaint was filed with the CFPB and the FTC. The service department also doesn't care about their customers. I've had them suggest maintenance they've already performed or I had performed elsewhere (example: They suggested a brake line flush after 'looking at the fluid'... but they had flushed the brakes about a month earlier. When pressed, they admitted not actually checking the fluid or my account and just going by mileage. Not a huge deal on it's own but how many people are they taking advantage of? I also fought with them for a year to get my contact information correct and they just don't care. Now, they won't STOP sending me service reminders despite multiple requests for them to stop. Another complaint will be submitted to the FTC More
by L
Employees Worked With
Steve Palmer, Andrew Curtis
July 02, 2019
didn't honor service coupon They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own website. They deliberately scammed me More
by Anonanonanon
Employees Worked With
Unknown
April 01, 2019
Above and beyond I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best f I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best for me. One of the options was looking into buying a new car. I made it very clear that I was not making any decisions today but Kevin Abrams still spent hours working with me and helping me make a decision. Kevin went above and beyond, even though he will not personally be selling me a car he still gave me all his time and energy. I have been coming to this dealership for a long time now and they always suprise me in how hard they work for the customer. I would highly recommend Kevin Abrams for any needs you have. More
by RichBDean
