Napleton's Countryside Mazda

We drove an hour to come test drive a car for my son. The car was dirty, not washed, had a busted headlight and the a/c was not working (on a 90 degree day!!). My son saved cash for this to be his first car. car was dirty, not washed, had a busted headlight and the a/c was not working (on a 90 degree day!!). My son saved cash for this to be his first car. The asking price was $3773. We offered $3000. Alex came back and was very nice but said the sales manager, Dan said no that the price was as listed. I never heard of a dealer who would not “deal” with a customer- especially a cash customer. I asked to speak with Dan and he came over and was extremely rude and arrogant. He talked to us like we were idiots! All he did was take off a bogus process and handling fee which was an EXTRA $560!! When I mentioned the broken a/c he says you can’t expect such a cheap car to be perfect. How rude he was!! We will never be back and we DID find a dealer that came down to our price level and it was a better car even. I am very disappointed in the way we were treated by Dan your sales manager. Maybe he should retire and your business might pick up. More

Straight into my Mazda 3 I submitted an inquiry Friday night to see if a specific VIN was still available. Saturday morning I received a reply that it was and we scheduled a t I submitted an inquiry Friday night to see if a specific VIN was still available. Saturday morning I received a reply that it was and we scheduled a test drive for 11:30 am. Once their my wife and I were greeted by Christina, who helped schedule the test drive. She and Joe brought the car around for a quick drive around the area. The car they brought around was the one I had asked about over text, I didn't have to provide any additional information, which I was pleasantly surprised about ( I did have the webpage ready just in case). Joe was great! I recommend him to anyone looking for a new car. He presented us with the numbers and the available options. We said no to a couple of items and that was it! This was an exemplary straight forward process. Renee (finance) simply verified what Joe and we had agreed on and showed me where to sign. I'm very happy with our new Mazda3 and will return again to this dealership for future business. More

Super shady and dishonest. Went in ready to buy on the spot as we saw a used a car we liked. Once we got to the negotiation stage, dealer came trying to charge a CPO (the certified pre owned inspection) f spot as we saw a used a car we liked. Once we got to the negotiation stage, dealer came trying to charge a CPO (the certified pre owned inspection) fee on top of the sticker price. Were told every dealership does this, when we told him we visited a different Mazda dealership 2 days prior who said the CPO price was included in the sticker price. Reasoning we were then told was “well no one will come look at the car if it’s listed as higher.” Clearly your tactic isn’t working when the car has been sitting in your a garage for close to a year and was overpriced fo begin with. More

Joe Bledsoe was our sales consultant. Very knowledgeable. Joe Bledsoe was our sales consultant. He is very knowledgeable and patient. Joe provided excellent assistance throughout our entire shopping experienc Joe Bledsoe was our sales consultant. He is very knowledgeable and patient. Joe provided excellent assistance throughout our entire shopping experience upon our initial phone call and during multiple visits to the showroom. He provided explanations of the options and all differences between vehicles, even staying late after-hours to service our needs. He anticipated our concerns and addressed many even before we had the chance to ask. We will gladly return to him with all of our vehicle needs. Excellent customer service from Joe and the sales manager! Rich & Marta J. More

xxx got all the way there to look at a used Mazda No AC! Went and looked at a used car here today and the air conditioning wasn’t working and they weren’t planning on fixing it anytime. Complete scam if you Went and looked at a used car here today and the air conditioning wasn’t working and they weren’t planning on fixing it anytime. Complete scam if you say it has AC make sure everything works! Complete xx! Waste of time! Would never buy a car from this place! More

I miss David Powers This dealership has changed. I trusted David when I came in for service. He was friendly when you came in. He remerbered you and was trust worthy. Now This dealership has changed. I trusted David when I came in for service. He was friendly when you came in. He remerbered you and was trust worthy. Now I don't trust them at all. They nickel and dime and you, don't speak, are rude and don't provide information about tour car. I really miss David. I'm going to be searching out other dealers. BRING BACK DAVID POWERS!! Or tell me where he is. More

They don't listen Wife took car in for oil change. Asked for synthetic oil to be used. Appears they used conventional oil and did not consult my wife. Brought car ther Wife took car in for oil change. Asked for synthetic oil to be used. Appears they used conventional oil and did not consult my wife. Brought car there because prior owner of dealership was good. Now, I don't want to have to double check their work. Too many better rated dealers who are closer to us so will take my work to them instead. More

Scam Artists Don't go here, they will hide problems and their customer service is poor. Good luck working with them to make a fair agreement, they care more about Don't go here, they will hide problems and their customer service is poor. Good luck working with them to make a fair agreement, they care more about their money than their business. More

Napleton sucks! Went in for a routine oil change, and figured I should take a look in the showroom since my lease was up soon. I began my discussion with the salesman Went in for a routine oil change, and figured I should take a look in the showroom since my lease was up soon. I began my discussion with the salesman explaining I did not want anything over my current lease price. Went for a test drive and was fine, until they tried to give me a price I initially stated I would not be interested in. this is exactly why no one likes napleton. You do not listen to customers. Then tried to mask a lower price by paying so much more up front and add hidden fees- really??!!! What a bunch of scam artists. To add insult to injury, they replaced my plate frames with napleton ones without even telling me!!! I will NEVER do business with them again, and be sure to tell EVERYONE about how shady their establishment is. CJ Wilson is sorely missed. More

Went in for an oil change came out with a broken arm rest Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called t Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called they just kept repeating its almost been a month. I don't care how long its been I didn't break it! Let alone a month is a short amount of time most items you buy at least give you 30 day guarantee. Plus I didn't think I had to check every part of my car after getting it back from what I HOPE to be getting repaired not broken. All in all they want almost $90 for a new part so I left. I called Orland CJ Willson Mazda and they repaired the broken part, washed my car an got me out the door happy within the hour. I will never go back to CJ Wilson Mazda of Countryside and will now take my 2nd owned MAZDA to CJ Wilson Mazda of Orland Park from now on. More