This review is long overdue, but I wanted to recognize - Breanna
This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier.
My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider was very difficult to work with—unhelpful and inconsistent.
After I struggled to speak with my warranty company, Chris and Rachel stepped in and called them for me multiple times. The company initially said the product replacement would be covered, so the dealership moved forward with the work. But later the warranty company suddenly reversed and denied the claim. Rather than pass that surprise cost onto me, Chris, Rachel, and Service Manager Brian made the decision to cover the repair themselves. I didn’t pay a dime! They absolutely didn’t have to do that. I believe most car dealerships would have said that their hands are tied, and forced the client to pay that cost, since they work separately from the warranty company. I am so thankful to have had these 3 employees, because they had my back. That level of integrity is rare.
Throughout the process, they were responsive, honest, and professional, and I won’t forget the kindness they showed. If you’re looking for a dealership with people you can trust, I highly recommend them. Chris, Rachel, and Brian earned a lifelong customer. Thank you again
Read More