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Napleton's Countryside Mazda

Countryside, IL

4.3
954 Reviews
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6060 South La Grange Road

Countryside, IL

60525

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Showing 954 reviews

January 17, 2017

Great service The service dept. always accommodates me without an appointment since my work hours always differ. I go eat across the street and car is ready! Perf More

by Guerrero
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafal Piliszek, Rene Montenegro, David Powers
Jan 17, 2017 -

Napleton's Countryside Mazda responded

We are always here for you Guerrero! Next time can you grab us some lunch? Welcome to the Zoom Zoom Nation!

January 09, 2017

Professional and Friendly Service I called service department for passenger side air bag recall. Renee checked if the required parts were available and told me the parts would take 2 d More

by DAVEMAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Montenegro
Jan 10, 2017 -

Napleton's Countryside Mazda responded

DAVEMAK thank you for this awesome review! Welcome to the Zoom Zoom Nation!

January 09, 2017

A great experience! I love my new CX5! The dealership was very friendly and accommodating and great to work with. I definitely got a good deal on a great car! More

by KIMGARA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuytna, Manny Castillo
Jan 10, 2017 -

Napleton's Countryside Mazda responded

KIMGARA we are so happy we were able to help you! Thank you for being part of the Zoom Zoom Nation!

January 07, 2017

Great Customer Experience. Just went in for an oil change. The wait time was short, the waiting area was clean and I had 2 coupons I was able to use. Great Deal. More

by MITYTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Montenegro
Jan 10, 2017 -

Napleton's Countryside Mazda responded

MITYTHO we're so happy we could help you out. Let's keep that double coupon thing between us :) Welcome to the Zoom Zoom Nation!!

January 06, 2017

Customer Satisfaction I experienced great customer service & felt no pressure to purchase a vehicle that day. My customer service rep. Alex went over all the features of th More

by splusm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Pickett
Jan 06, 2017 -

Napleton's Countryside Mazda responded

Thank you for the kind words, splusm! Welcome to the ZoomZoomNation, and enjoy your new Mazda CX-3!

January 05, 2017

used Mazda cx-5 Poor customer service. Misleading prices on "certified" pre-owned cars. $200 for spare key "at no additional cost to me" Jeff&Moe were rude/condescend More

by EMIKO.MASAKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff, Moe Yazdani, Alex Pickett
Jan 05, 2017 -

Napleton's Countryside Mazda responded

EMIKO.MASAKA we did offer you a few solutions including voiding the entire deal and hoped it could be worked out. We can go over the deal again that shows you received the car for cheaper than originally agreed to. Thank you for your feedback. If you would like to discuss your purchase please let us know.

Jan 05, 2017 -

EMIKO.MASAKA responded

I was offered to 1. negate the entire deal, 2. Keep the deal as is or 3. Add $300 to the sticker price and receive nothing. Jeff lied about getting key and theft protection "at no additonal cost. Extremely poor customer service and rude staff

Jan 05, 2017 -

EMIKO.MASAKA responded

I emailed Brian to discuss and never got a response. Also curious why my review does not show up on the page?

Jan 05, 2017 -

EMIKO.MASAKA responded

If he could respond to my email that would be greatly appreciated

January 04, 2017

Great Service I was looking for a very specific car and this is the only dealership that was willing to try to find it for me. Other dealers simply said, "We can't More

by JMAFFEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Vides, Tim McGrath
Jan 04, 2017 -

Napleton's Countryside Mazda responded

We want only the best for our customers, JMAFFEY! Welcome to the ZoomZoomNation!

January 04, 2017

Excellent experience Very good service experience, I was in and out of the place before I know it. I strongly recommend Cj Mazda for any Mazda purchase or service needs. More

by Archie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Montenegro
Jan 04, 2017 -

Napleton's Countryside Mazda responded

Thank you for sharing your service experince with us, Archie! We appreciate you being part of the ZoomZoomNation!

January 02, 2017

great service No wasted time buying a car. Alrex was very knowledgable and courteous. The dealership was very clean and well kept. I would definitely come back More

by CTKAWAKAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zymali, Alex Pickett
Jan 04, 2017 -

Napleton's Countryside Mazda responded

We hope to have you back soon, CTKAWAKAMI! Welcome to the ZoomZoomNation!

January 02, 2017

Great Service Everyone at customer service is very friendly and willing to help out. Especially David. He always answers my questions and always make sure that I am More

by Kinga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Powers
Jan 04, 2017 -

Napleton's Countryside Mazda responded

We're pretty fond of David ourselves, Kinga! We're happy to hear he was so helpful during your shopping process. Welcome to the ZoomZoomNation!

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