Napleton's Countryside Mazda

Good experience I always bring my Mazda here for oil changes and other service. I trust the quality of the work and the service department employees are always friend I always bring my Mazda here for oil changes and other service. I trust the quality of the work and the service department employees are always friendly and knowledgeable. More

Done Right and On Time I hate to wait. What I really appreciate about CJ Wilson is that the wait time is minimal. I also have confidence that the work is done right since it I hate to wait. What I really appreciate about CJ Wilson is that the wait time is minimal. I also have confidence that the work is done right since it always has been since I bought the car new. More

FAST AND FRIENDLY SERVICE I like the customer service here, these guys are amazing! I was in and out within couple hours for an AC compressor replacement. Thank you guys ! I like the customer service here, these guys are amazing! I was in and out within couple hours for an AC compressor replacement. Thank you guys ! More

I’m happy that we worked out a deal Their Pre-own certified vehicles are reasonably priced, comparably or below other Chicago land Mazda dealers. The quality of the vehicle I’m getting i Their Pre-own certified vehicles are reasonably priced, comparably or below other Chicago land Mazda dealers. The quality of the vehicle I’m getting is exceptional and that is the reason why I called the use car manager again aside from all the bad feelings about the waivable certification cost on top of the asking price. The use car manager was very fact driven, no pressure, no bs, and very helpful (I wish that was my initial experience). After all I’m happy that we worked out a deal. More

Outstanding Service customer service is top notch!! Every service advisor with whom I have dealt is customer service orientated and always willing to accommodate Service customer service is top notch!! Every service advisor with whom I have dealt is customer service orientated and always willing to accommodate my needs. More

Quick service. Had an appointment set for 8:15 and they had my remote start installed in less than 30 minuets while I waited in the lobby. Had an appointment set for 8:15 and they had my remote start installed in less than 30 minuets while I waited in the lobby. More

not our first trip to this service center. we had an issue with our cx9 that the service guys couldn't figure out. we had many parts replaced and repaired with no results. just kept trying thi we had an issue with our cx9 that the service guys couldn't figure out. we had many parts replaced and repaired with no results. just kept trying things and charging us for them. lots of money later (over $1,000.00) , they wanted to make a very large repair ($3,000.00) we took it to a local mechanic who. for $250 figured out the problem and made the repairs... during this time we were at heavy odd's with them for charging us for work that didn't repair the car, nor did it make the car better (like struts, tires.. wear and tear items that eventually need replacing) The service manager couldn't have made things much worse, raising his voice at my wife) We didn't want to pay hundreds for things that didn't help (new sensors, when the old sensors were fine) More

Wonderful Experience! I’ve taken my old car here before for regular maintenance and I have only had wonderful experiences. The staff is knowledgeable about the cars that th I’ve taken my old car here before for regular maintenance and I have only had wonderful experiences. The staff is knowledgeable about the cars that they sell and they go out of their way to ensure that you are out and back on the road in no time. I decided to buy my new Mazda 6 from them as a result. The process was so easy! I was on the fence about a lot of models and options on my car but they answered all of my questions and provided me with different options for my budget and lifestyle. I especially appreciated Tim (our salesman) as he ensured that I didn’t leave the dealership with a car that wasn’t set up. He sat in my new car with me, showing me how to change all of the options and basically how to use everything. I couldn’t be happier with my overall experience! More

No pressure Car Buying # weeks ago I started looking for a new car and wasn't sure which make or model we would purchase, Adam Showed me the features in the showroom and got # weeks ago I started looking for a new car and wasn't sure which make or model we would purchase, Adam Showed me the features in the showroom and got a car brought around for a test drive. The following week I came in with my wife and went for another test drive. They matched the price I received from another dealer without hesitation and we decided then and there to buy a car from CJ Wilson. A week later we drove home in our new car. Utterly painless process. Doesn't get easier than that. More

Bait,and switch Posted price of 18k read pre certified...led me to believe that was the price. Then you tacked on $2400 cost for certification. Car door rattles whe Posted price of 18k read pre certified...led me to believe that was the price. Then you tacked on $2400 cost for certification. Car door rattles when stereo on. Brought this to your attention and you basically said...tough luck More