Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Countryside Mazda
Countryside, IL
955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 955 reviews
May 01, 2011
Our sales person was very friendly and helpful. We are Costco members and were utilizing their auto purchase program. George was very responsive to our initial inquiry and handled the transaction very smo Costco members and were utilizing their auto purchase program. George was very responsive to our initial inquiry and handled the transaction very smoothly and quickly. He was handling multiple customers, but always kept us informed as to the status of our paperwork and following up with the appropriate people. I would highly recommend him to anyone. More
by psnehal
Employees Worked With
George Spaeth
April 22, 2011
I stopped by the Autobarn in Countryside (Mazda) to look at a Mazda 6 I Grand Touring. I had been shopping for a few weeks. Basam was wonderful! He had the car pulled up before I got to the dealership. We s at a Mazda 6 I Grand Touring. I had been shopping for a few weeks. Basam was wonderful! He had the car pulled up before I got to the dealership. We sat in the car and he went through most of the features and gave some great information on the car. We took the car for a test drive and loved the car. They had the best price for the most features I wanted in a car. They didn't even need to see my trade in to work with me. Basam and Eric worked with me until we had the right price without being aggressive. Had they been aggressive, I would have walked out and found a different dealership. Then Mo worked with us on the final financing. He was a little aggressive with the additional options, but we worked everything out sucessfully. I walked out extreemly impressed with the level of customer service and happy with my car. If that wasn't enough customer service, they had a party a month or so later so you could meet the service personel (Tom, Junior, Ralph) and ask any questions you may have with your car. I feel confident and comfortable coming to them for any service issues I need help with. A BIG THANK YOU TO THE AUTOBARN!!!! More
by starunit18
Employees Worked With
Basam, Eric, Mo, Tom
April 13, 2011
I love my car, however I have purchased 6 cars in my lifetime and this was BY FAR the WORST car buying experience! You should be embarrassed by the customer service provided by your Used Car Sales Mana lifetime and this was BY FAR the WORST car buying experience! You should be embarrassed by the customer service provided by your Used Car Sales Manager. He was rude, pushy, rushed because he was outside smoking and disrespectful. Kendall was nice during the purchase, however in the events since my purchase (i.e. a we owe to fix a part on my car) he has been disorganized, made excuse after excuse and needs his hand held. I also had a brand new automatic start in the vehicle I traded in, never taken out of the box. When I left on Saturday after purchasing my Mazda, I forgot my mats, i-pass and automatic start in my old vehicle. I came back on Monday to pick these items up and the automatic start had been completely water logged. In my opinion as a business person, this should have been replaced, however instead I once again received disrespect, excuses and am now stuck with a brand new automatic start that my husband has gotten me as a gift that most likely does not work... I would NEVER recommend anyone I know go to your dealership and will tell everyone to steer clear of it! After my we owe is fixed, I will also be bringing my car to an alternative Mazda dealership for service. I really suggest you put some time and money into customer service training for your employees! More
by mschalla
Employees Worked With
Kendall & Used Care Manager
April 11, 2011
Excellent customer service! I have purchased two cars in 13 months from them and could not be happier! They make you feel comfortable and aren't overly pushy. I would highly recommend checking them out if 13 months from them and could not be happier! They make you feel comfortable and aren't overly pushy. I would highly recommend checking them out if you are looking to purchase a vehicle. Definitely worth it!! More
by rocks618
Employees Worked With
Marty
April 11, 2011
I found the vehicle I was looking for, a 2010 Mazda Miata, on Autotrader.com. It was located at the Autobarn, and from that point on I worked with Eric Vates, the general manager, and Marty Klam, a sal Miata, on Autotrader.com. It was located at the Autobarn, and from that point on I worked with Eric Vates, the general manager, and Marty Klam, a salesman. Both were very prompt in responding to my phone calls and emails, and they interacted with me in a helpful and professional manner. There were some minor delays in shipping the vehicle from the Autobarn to my home in Texas, but these delays were beyond their control. When I received the vehicle, it was in excellent condition with one exception: there was no spare key. I again contacted Eric and Marty, and they provided me with a spare key at their expense. They also agreed to pay for the cost of calibrating the key when I take it to my local Mazda dealership. I enjoyed working with Eric and Marty from start to finish, and I appreciate their concern and thoughtfulness regarding my satisfaction! More
by zoomzoom1954
Employees Worked With
Eric Vates and Marty Klam
April 09, 2011
Great Service .. Great prices !! AutoBarn matched and Great Service .. Great prices !! AutoBarn matched and beat my price from another local dealership and had the 2011 Tribute delivered overnight from Great Service .. Great prices !! AutoBarn matched and beat my price from another local dealership and had the 2011 Tribute delivered overnight from an out-state dealer. Matt was an excellent sales person and his easy-going demeanor made what could have been a tense negotiation more like a casual exchange of view points. Autobarn was able to slightly beat the interest rate offered by the bank that was holding my current auto loan. There was little pressure on purchasing warranties and other extras once I indicated to the finance person that those options were not even going to be under consideration. This is my fifth auto purchase from AutoBarn Countryside and will definitely not be my last. More
by Pianodude
Employees Worked With
Matt Kutnya, Eric Vates
April 04, 2011
Sold us a certifed, pre-owned vehicle. In less than a year of ownership, we've had to have ALL the brakes replaced, fuel pump replaced, and the door re-attached! The prices for their work are exorbitan year of ownership, we've had to have ALL the brakes replaced, fuel pump replaced, and the door re-attached! The prices for their work are exorbitant ($500 for services the Jiffy Lube will do for under $100). I would not recommend doing business with them. More
by murphgart
Employees Worked With
Brookfield
March 04, 2011
The customer service that Matt provided to us was OUTSTANDING. I never felt as though I was being pressured into buying the car. He was very informative and showed me exactly how to work every detai OUTSTANDING. I never felt as though I was being pressured into buying the car. He was very informative and showed me exactly how to work every detail. I will definitely refer this dealership. MATT ROCKS!!!! More
by valeriehankins
Employees Worked With
Matt
February 27, 2011
A few years ago, we bought a VW from the Countryside Autobarn VW dealer and had a wonderful experience. We've had good experiences with Autobarn's VW service as well. So, when we decided that we wanted Autobarn VW dealer and had a wonderful experience. We've had good experiences with Autobarn's VW service as well. So, when we decided that we wanted to buy a Mazda CX-9, we figured we would have a good experience at Autobarn's Mazda dealer. But, we can only describe our experience at Autobarn's Countryside Mazda dealership as an "ordeal". We did end up buying a vehicle and ALMOST got the advertised price. Our salesperson was young, but extremely friendly, polite and generally helpful. We had no issues with him -- except that we wish he would have told us at the start that it would take OVER 3 HOURS for us to see the finance manager AFTER we struck a deal. Yes, you read that right. After going for a test drive, discussing pricing, and reaching an agreement, we THEN had to wait OVER 3 HOURS to sign the paperwork. When all was said and done, it was roughly 4 hours after we verbally agreed to buy the car that we drove away in it. And all told, we were at the dealer for almost 6 hours. UNDER NO CIRCUMSTANCE SHOULD YOU TRY TO BUY A CAR FROM THIS DEALER ON A SATURDAY. Unless you have absolutely nothing to do. If you do try to buy on Saturday, make sure you are the 1st customer, or plan to wait a LONG time -- bring a book to read, or a couple of DVDs and a DVD player. And a picnic lunch - you'll need it! At roughly hour #5, our patience had eroded to the point where we asked to speak with the manager. He came promptly out and spoke with us, apologized profusely, and offered us free all-weather floor-mats at no cost. A nice gesture that helped alleviate some of our frustration. But nevertheless, this dealership has a serious process problem. We weren't the only customers waiting impatiently for the finance manager. You'd think that on their busiest day of the week that they'd consider having TWO people who can sign all of the financial paperwork. We wanted to leave the dealer excited about our new vehicle; but instead, we left exhausted and frustrated that it took so long. It was a very disappointing experience. (We're not the only ones who have experienced this... read some of the other negative reviews on this site.) More
by Mini_Driver
Employees Worked With
Ryan (Sales), Eric (Manager), Mohamed (Finance), Ryan Kieth
December 06, 2010
Everyone at the Autobarn was great to work with. Although I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing to work with me, so we got the deal done. I had contacted the Autobarn prior to visiting, and they were very prompt to answer my questions. There was a mixup when I went in to sign the papers on the payment we agreed on, but realizing it was their mistake they offered a very reasonable compromise. It was a good experience overall, and everyone I dealt with was very friendly. Compared to the other 3 times I have purchased a car, it was the best. More
by puma85
Employees Worked With
Kris, Eric, Joe
