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Napleton's Countryside Mazda
Countryside, IL
950 Reviews
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April 08, 2011
Great Service .. Great prices !! AutoBarn matched and Great Service .. Great prices !! AutoBarn matched and beat my price from another local dealership and had the 2011 Tribute delivered overnight from Great Service .. Great prices !! AutoBarn matched and beat my price from another local dealership and had the 2011 Tribute delivered overnight from an out-state dealer. Matt was an excellent sales person and his easy-going demeanor made what could have been a tense negotiation more like a casual exchange of view points. Autobarn was able to slightly beat the interest rate offered by the bank that was holding my current auto loan. There was little pressure on purchasing warranties and other extras once I indicated to the finance person that those options were not even going to be under consideration. This is my fifth auto purchase from AutoBarn Countryside and will definitely not be my last. More
by Pianodude
Employees Worked With
Matt Kutnya, Eric Vates
Helpful April 04, 2011
Sold us a certifed, pre-owned vehicle. In less than a year of ownership, we've had to have ALL the brakes replaced, fuel pump replaced, and the door re-attached! The prices for their work are exorbitan year of ownership, we've had to have ALL the brakes replaced, fuel pump replaced, and the door re-attached! The prices for their work are exorbitant ($500 for services the Jiffy Lube will do for under $100). I would not recommend doing business with them. More
by murphgart
Employees Worked With
Brookfield
March 04, 2011
The customer service that Matt provided to us was OUTSTANDING. I never felt as though I was being pressured into buying the car. He was very informative and showed me exactly how to work every detai OUTSTANDING. I never felt as though I was being pressured into buying the car. He was very informative and showed me exactly how to work every detail. I will definitely refer this dealership. MATT ROCKS!!!! More
by valeriehankins
Employees Worked With
Matt
February 26, 2011
A few years ago, we bought a VW from the Countryside Autobarn VW dealer and had a wonderful experience. We've had good experiences with Autobarn's VW service as well. So, when we decided that we wanted Autobarn VW dealer and had a wonderful experience. We've had good experiences with Autobarn's VW service as well. So, when we decided that we wanted to buy a Mazda CX-9, we figured we would have a good experience at Autobarn's Mazda dealer. But, we can only describe our experience at Autobarn's Countryside Mazda dealership as an "ordeal". We did end up buying a vehicle and ALMOST got the advertised price. Our salesperson was young, but extremely friendly, polite and generally helpful. We had no issues with him -- except that we wish he would have told us at the start that it would take OVER 3 HOURS for us to see the finance manager AFTER we struck a deal. Yes, you read that right. After going for a test drive, discussing pricing, and reaching an agreement, we THEN had to wait OVER 3 HOURS to sign the paperwork. When all was said and done, it was roughly 4 hours after we verbally agreed to buy the car that we drove away in it. And all told, we were at the dealer for almost 6 hours. UNDER NO CIRCUMSTANCE SHOULD YOU TRY TO BUY A CAR FROM THIS DEALER ON A SATURDAY. Unless you have absolutely nothing to do. If you do try to buy on Saturday, make sure you are the 1st customer, or plan to wait a LONG time -- bring a book to read, or a couple of DVDs and a DVD player. And a picnic lunch - you'll need it! At roughly hour #5, our patience had eroded to the point where we asked to speak with the manager. He came promptly out and spoke with us, apologized profusely, and offered us free all-weather floor-mats at no cost. A nice gesture that helped alleviate some of our frustration. But nevertheless, this dealership has a serious process problem. We weren't the only customers waiting impatiently for the finance manager. You'd think that on their busiest day of the week that they'd consider having TWO people who can sign all of the financial paperwork. We wanted to leave the dealer excited about our new vehicle; but instead, we left exhausted and frustrated that it took so long. It was a very disappointing experience. (We're not the only ones who have experienced this... read some of the other negative reviews on this site.) More
by Mini_Driver
Employees Worked With
Ryan (Sales), Eric (Manager), Mohamed (Finance), Ryan Kieth
December 06, 2010
Everyone at the Autobarn was great to work with. Although I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing to work with me, so we got the deal done. I had contacted the Autobarn prior to visiting, and they were very prompt to answer my questions. There was a mixup when I went in to sign the papers on the payment we agreed on, but realizing it was their mistake they offered a very reasonable compromise. It was a good experience overall, and everyone I dealt with was very friendly. Compared to the other 3 times I have purchased a car, it was the best. More
by puma85
Employees Worked With
Kris, Eric, Joe
December 05, 2010
Visited the dealership on two separate days when I was shopping for a Mazda 3 hatchback. Worked with Matt and Bassam who were very friendly, professional and didn't try to pressure me into a sale. The ove shopping for a Mazda 3 hatchback. Worked with Matt and Bassam who were very friendly, professional and didn't try to pressure me into a sale. The overall process from start to finish was quick and efficient. I am anticipating good service from the dealership in the future! More
by MichaelKuszewski
Employees Worked With
Matt Kutyna & Bassam Mahmud
October 28, 2010
My experience with this dealership and its entire staff has been exceptional. They have catered to my every need and provided royal treatment during the sales experience(s), as well as with each service vi has been exceptional. They have catered to my every need and provided royal treatment during the sales experience(s), as well as with each service visit. I was allowed to take the car I was interested in buying for a couple of days so that I could get a sense of how the cars(s) would accommodate my daily needs. The Mazda styling, performance and handling are great. And, in my opinion, these cars are an incredible value for the money. More
by rfragel
Employees Worked With
Eric Vates, Bob Jordan, Mario Daniello
October 21, 2010
I received an oil change on my car. Was given excellent customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most pleasing to the eye. The ladies restroom was also just as clean. Overall rating 5 GREAT I will definitely return for future service. More
by aneshia1220
Employees Worked With
Bob Jordan
October 05, 2010
Worked with Bassam on a new Mazda 6 and he made the experience very easy. I would highly recommend this dealership to anyone buying a new car. From the General Manager (Eric) to the Finance guy (Yassim experience very easy. I would highly recommend this dealership to anyone buying a new car. From the General Manager (Eric) to the Finance guy (Yassim (sp?)) everyone was very helpful and knowledgeable. They actually made the experience fun and enjoyable. More
by smaziarka
Employees Worked With
Bassam
September 21, 2010
We stopped by Autobarn Mazda of Countryside late in the afternoon on a rainy Saturday a little weary of the used car buying process. We had just come from another Mazda dealership where we had been jerked afternoon on a rainy Saturday a little weary of the used car buying process. We had just come from another Mazda dealership where we had been jerked around for nearly 2 1/2 hours, ultimately having to walk away. We were expecting the worst, but things turned out very well. We test drove a similar car, though a little out of our price range. At that moment, they didn't have any others on the lot that fit our specs, so we went in & made an offer, knowing it would probably be rejected & that we'd just be on our way. However, Joe came out and told us about a nearly identical car that he had available well within our price range that would be in on the following Monday. He quoted us what we felt was a very good price along with a price for the certification/warranty and we put down a (refundable) deposit & said we'd be back Monday. The car turned out to be in every bit as good of shape as described & my husband went to financing to purchase. At this point, we learned that the warranty price quoted on Saturday was not for the full coverage warranty, and that another was available for a significant amount more. This was our only disappointment, as we had been under the impression that this was already included in our expected final price. Yasin (hope I'm spelling that right, correct me if wrong!) worked with my husband & brought the price down a bit & in the end we are quite happy with the purchase & would definitely go back if/when we buy another vehicle. We were commenting that even if our offer had finally been accepted at the previous dealership we'd visited, we probably would never have gone back after the way we were treated. Autobarn Mazda of Countryside seems to know there is value in treating your customers with respect and fairness. More
by mabby
Employees Worked With
Josh, Joe, Yasin, Josh King
