Napleton's Countryside Mazda

Transparency. That really sums up my experience with this dealership. From the first moment at looking at their website until the deal was done. Transparent. I think the greatest apprehension that mo this dealership. From the first moment at looking at their website until the deal was done. Transparent. I think the greatest apprehension that most new car buyers have is that they don't know where the numbers come from, how the salesman gets to those numbers and whether those numbers have anything to do with reality. This dealership put those concerns to rest almost from the beginning. I first started looking for a Mazda3 s GT on cars.com. I needed a dealership within 25 miles of where I live. A number of dealerships came up, but Autobarn Mazda of Countryside caught my attention. Their website was not only one of very few that had many pictures of the vehicle both inside and outside, but a picture of the window sticker as well. You saw exactly the car they were advertising and you saw the exact sticker on the vehicle. No guessing or wondering how they got to their number. I looked at many other websites as well, but Autobarn of Countryside (not the one in Evanston) was one of very few that didn't use stock photos. I called up the dealership and made an appointment with Kris. He was friendly on the phone and just as friendly in person. Before I went, though, I had done quite a bit of research. Initially, I was interested in a particular low mileage used car that I had seen on their website. But, just in case, I also researched new cars. I read up and knew the invoice pricing and I knew about the incentives. Also, I went in knowing exactly what car, model and trim level I roughly wanted. Once I got to the dealership, Kris was sitting at his desk waiting for my arrival. That's a nice change from going to a dealership where the salesman knows you're coming but still can't be bothered to be around for your arrival. The experience started nicely already. Kris initially showed me the used car. It was exactly as represented on the website and as he had described on the phone. Then, he went and did some numbers and came back and said that a new car could be had for about the same price as the used one once all the incentives were factored in. I already knew this going in, so I agreed to look at new cars as well. At this point, Kris didn't even attempt to do a hard sell on me. He showed me the pricing and the source I needed to see, showed me the other costs associated with getting the automobile (doc fees, advertising, etc.) and then gave me the final price. It was all written down and summed up, etc. Transparent. No guessing at all. I know what numbers he started from and the source, the required add-ons (as I knew already from my research) and then the subtractions because of the incentives. The price I paid was far better than the Edmunds True Market Value number. I spent exactly three hours there from arrival to departure, with literally zero minutes haggling. There were no games along the lines of writing numbers and crossing them out in counteroffers, no silliness of "you're killing me, but I'll go talk to my manager about it" nonsense, and none of the other dealer shenanigans that a purchaser is warned about. My time there was mostly spent actually choosing the car, which is really the fun part. Since Kris was transparent in showing the numbers, I didn't worry about haggling over the pricing for every car that I considered. I was able to specify what I wanted, they showed me the pricing data that I needed to see and I was able to choose the vehicle in the color, configuration and price I wanted. The biggest delays were only because they were searching their databases to find exactly what I wanted. Once the selection of the car was done, all that remained was working on the financing. Of course, here is where the dreaded finance manager is met and where the unrelenting pressure to buy an extended warranty is applied. In my case? None of that. Brian presented me the choices in a low key but informative manner, we discussed pricing, terms, etc. I declined. He confirmed. We finished with the rest of the process. No hard pressure. Also, the dealer provides certain extras that are nice if you can make use of them. Lifetime free car washes, free oil changes for the first year, an initial paint protection application and some black plastic stripping around the wheel wells. None of it is expensive (other than the oil changes), but it's more than many other dealers do. So, the effort is much appreciated. Transparency is key to having a stress-free buying experience. And that's exactly what I got here. And, all the people I dealt with were friendly. Smiles all around and friendly comments. The environment was very unlike some where you feel like you're walking into a den of vipers and the salesman always appear to be trying to pull a fast one. Now, all of that being said, I understand it's a money-making venture and that as a customer I have to be aware of that fact. I am. It's just that the people here projected a nice down-to-earth friendly feel. I'd buy from here again if I'm ever in the market for a Mazda once more. More

Our sales experience @ Autobarn Mazda/Countryside was a high-quality one. Everyone that we met that day was relaxed, courteous and respectful throughout the process. Attitudes were all very positive and high-quality one. Everyone that we met that day was relaxed, courteous and respectful throughout the process. Attitudes were all very positive and customer-service orientated-- even when people might think you weren't paying attention to them. We had a very specific budget and an in-stock, car configuration that we were visiting multiple dealerships for. We worked very well with Bassam, who was genuinely friendly and cheerful the whole time. He was very informative and responsive in our negotiations. I believe that we negotiated and pushed hard for the best deal possible, because we had done all our homework ahead of time, all the while Bassam was always upfront and clear in these discussions. He worked hard to make the deal work to our satisfaction. After we agreed on a final total price, we worked with Brian in financing. Brian was also very straight-forward, and clear in his explanations and any options they wanted to sell. He was thorough and efficient with all the paperwork. We never felt like we were rushed or being talked into anything. All the numbers were clearly stated; there was nothing hidden or surprising. He answered all questions honestly and conversationally with a good amount of humor. I especially would recommend visiting Bassam and Brian at this dealership. I hope their attitudes of professionalism, great customer service skills and awareness are exemplary of the culture there at Autobarn Countryside. More

This is the first time that the car buying experience was truly enjoyable and respectful on both ends. I did not have to talk to a manager at all to negotiate a price and the salesman was cordial, unintrusi truly enjoyable and respectful on both ends. I did not have to talk to a manager at all to negotiate a price and the salesman was cordial, unintrusive, and every other good characteristic that a salesman should be. It was great. I highly recommend this dealer and Kris as your salesman. More

The Autobarn of Countryside far exceeded my expectations. I give it the highest rating for two reasons; the salesman that sold me my car and the respect I was treated with. To start, this was my first car I give it the highest rating for two reasons; the salesman that sold me my car and the respect I was treated with. To start, this was my first car buying experience so I was afraid I would be taken advantage of. I went to one dealership in which I found my initial perfect car (the Continental Nissan Dealership in Countryside, IL). The only thing was, they would not budge on helping me get to a price I was comfortable with and they did not seem like they wanted to work with me. So I left and went to the Autobarn and I could have made a smarter move. The salesman I worked with, Bassam, treated me with respect. So much respect that I felt more like a friend than a customer. I was not pressured into buying and he was not pushy at all. At the end of the day, I ended up paying more for the Mazda than I would have paid for the other car at the other dealership but I was totally ok with it because everything was laid on the table for me to see and there were no hidden charges or fees. Bassam played a big role in the purchase of my Mazda. I would (and have) recommend this dealership to anyone looking for a new or used car. I will definitely go back to the Autobarn of Countryside in the future. More

Love my new 2010 Mazda 6 Grand Touring...... I was able to take the car home for the weekend as a courtesy before I made my decision. Having been given the chance for an extended test drive - really helpe to take the car home for the weekend as a courtesy before I made my decision. Having been given the chance for an extended test drive - really helped in finding out if the car was for me. Bassam was very friendly, professional and courteous in his approach. I highly recommend dealing with Bassam and the entire management staff at the The Autobarn Mazda in Countryside,IL. More

People at Autobarn are very pleasant and eager to help. I went there to buy new Mazda 6 2010. I really liked the car, but wanted to make sure that price and service will be fine. Was lucky because that day I went there to buy new Mazda 6 2010. I really liked the car, but wanted to make sure that price and service will be fine. Was lucky because that day I've got $500 rebate. As usual, I expected to have to deal with people who are pressing and trying to show me what I don't want to buy. But to my great surprise, I've got time to look around among several Mazda 6 options and then ask questions about one I liked. After we reached the deal, service was amazing. Within 1.5-2hrs I went out with license plates, insurance faxed papers to them and brand new Mazda. Since I am new to U.S., I thought that is typical. It is interesting that my cousins saw car in Church parking lot and they thought it's not my car because it usually takes time to sort plates out. Of note, I've also got lifetime free car wash (already tried) and 3 free oil changes. Really amazing service and I've got all that for very decent price. Would recommend for sure! Oh, and Mazda 6 is amazing car! More

Used the USAA car buying service and they put me in contact with multiple dealerships. Eric took the initiative to give me the bottom price immediately and successful gave me a trade in valve for my o contact with multiple dealerships. Eric took the initiative to give me the bottom price immediately and successful gave me a trade in valve for my old car that was higher than other dealerships. It was a no brainer for me. When arriving at the dealership, the car was clean and sitting right out front waiting for me. Wonderful service! More

The dealership made the sale as hassle-free as possible. I didn't feel pressured by the sales staff - they were there to answer questions and help. I went in to inquire about a car in their ad, and they di I didn't feel pressured by the sales staff - they were there to answer questions and help. I went in to inquire about a car in their ad, and they didn't pull any funny stuff - just sold me the car for the adverized price. I would purchase another car from them based on their customer service during my purchase. More

Needless to say, I was rather nervous about purchasing a car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps for purchasing and arranging for delivery of the Miata I purchased. He even mailed (overnight) temporary registration infor (twice) until my permanent plates showed up. I have told everyone where I purchased my Miata and how great the experience was! Thank you Eric for all your help and professionalism! More