CJ Wilson Mazda of Countryside - Service Center

Very slow "Express" service. Ridiculous amount of time necessary for a basic oil change. Also annoying up-sell attempts for fluids exchanges and tires that are not at their limit Ridiculous amount of time necessary for a basic oil change. Also annoying up-sell attempts for fluids exchanges and tires that are not at their limits. More

Very Polite and Customer Service I went to get an oil change and have some additional minor maintenance with my car. The service desk rep. said it would take anywhere from 2 to 4 hou I went to get an oil change and have some additional minor maintenance with my car. The service desk rep. said it would take anywhere from 2 to 4 hours. I was with my 2 and 5 year daughters at the time so stated just to have the oil change done because I could not wait 2 to 4 hours. Plus it was raining outside. They were nice to provide me with loaner which allowed me to get all the maintenance completed as well take care of my day to day errands. Thank you More

From start to finish it was an excellent customer experience . I spoke to Dominik Winiarski and he was very helpful but also professional and knowledgeable. . . I spoke to Dominik Winiarski and he was very helpful but also professional and knowledgeable. . More

Won't fix their own mistakes, not accountable We bought our 2014 CX9 from this dealership as a used vehicle with 12k. Because of the low mileage at the time of purchase it came with the new car wa We bought our 2014 CX9 from this dealership as a used vehicle with 12k. Because of the low mileage at the time of purchase it came with the new car warranty. It is also came with their certified used car warranty. We've had the vehicle serviced by CJ Wilson several times in the last year. Each visit we complained that we heard a noise coming from the front wheel area and that iit was pulling when stopping and while driving. Each time their response was that there is some rust on the rotors and as we drive it, it will go away. The brake pads started to squeal so we brought it in to have them checked. The technician removed the wheel and showed me the rotors. The inside of the rotors where the brake pads had worn out were pitted and scaling and had so much rust on them that the metal was flaking off. This is something that can't be "driven off." The pads were unevenly worn and we were told that wouldn't have happened if we had driven it more. They said out of "good faith" they would warranty the rotors only. I would be charged for the labor and new brake pads. I feel the pads should have been replaced under warranty because they wouldn't have worn out prematurely if the rotors weren't bad to being with. I opted to change the brake pads myself. I found that on both sides the screw that holds the rotor to the wheel hub was broken off. I had to drill out the screws to be able to remove the rotors. I suspect that after CJ Wilson aquired this vehicle and during the used car certification the tech tried to replace the rotors and snapped the screw that holds the rotor to the wheel hub for both front rotors. This could be why only the brake pads were changed and not the rotors. We have put 13,000 miles on this vehicle in the last year. How much more was I supposed to drive it to get this rust off? How can I drive it more when the pads are already worn out? During this same visit they said that my rear brake pads only have 20-50% left. I purchased new pads to replace them at the same time as the front brakes. Upon inspecting the old pads I found there is over 75% left. I have also kept these and have pictures if anybody is interested. Their service advisors have treated us nicely when we're there. It seems the mechanics are not being held to the standards CJ Wilson claims they maintain. We chose the CX9 for its reviews, and chose CJ Wilson because of their reputation. Based on our experience we don't recommend CJ Wilson to service your vehicle. Their service team is inadequate and they're either dishonest or lacking the knowledge to correctly diagnose these issues. I would be happy to present the defective parts and/or pictures that will prove our vehicle was not serviced properly. More

service I was satisfied with the service provided. The service manager and staff were very attentive and friendly. I would recommend this dealership to my fri I was satisfied with the service provided. The service manager and staff were very attentive and friendly. I would recommend this dealership to my friends ... More

Check engine light back on 24 hours later Went in for check engine light and they said it was my gas cap. They replaced it and less than24 hours later my check engine light is back on... Went in for check engine light and they said it was my gas cap. They replaced it and less than24 hours later my check engine light is back on... More

right prescription for an old rx I have a 1982 RX7 that's my college grad car. I love that little beastie even though it takes more concentration nowadays to get in and out of it. I w I have a 1982 RX7 that's my college grad car. I love that little beastie even though it takes more concentration nowadays to get in and out of it. I wouldn't trust anyone but CJ WIlson to take care of it. A conversation with Dan confirms that it's a place where my RX will be treated right. More

Routine maintenance Quick, thorough, and convenient. I always have and will continue to have my vehicle serviced here. Personnel are very professional, yet the demeanor Quick, thorough, and convenient. I always have and will continue to have my vehicle serviced here. Personnel are very professional, yet the demeanor is very casual and welcoming. More

Excellent Great service, great advisors as always! Routine oil change, tire rotation, and recall performed in a timely fashion. Breakdown of service explained a Great service, great advisors as always! Routine oil change, tire rotation, and recall performed in a timely fashion. Breakdown of service explained and will return again. More

Awesome as always! The service department is top notch. Always courteous and quick. The dealership team was very accommodating for my 2 year old that loved going in and The service department is top notch. Always courteous and quick. The dealership team was very accommodating for my 2 year old that loved going in and out of all the display cars. More