CJ Wilson Mazda of Countryside - Service Center

Great Service Was in for an oil change and as always I'm greeted like a friend. Dave is warm and always keeps on top of what the vehicle needs. Recommend him and th Was in for an oil change and as always I'm greeted like a friend. Dave is warm and always keeps on top of what the vehicle needs. Recommend him and the rest of the staff very highly. More

Excellent Customer Care I have been serviced at both Wilkins Mazda and Oak Lawn Mazda prior to this service visit to CJ Wilson Mazda. let me just say the service at CJ Wilson I have been serviced at both Wilkins Mazda and Oak Lawn Mazda prior to this service visit to CJ Wilson Mazda. let me just say the service at CJ Wilson over exceeded my expectation and I will not be returning to the other service centers again. David Powers was professional, efficient and informative. They treat you like family and not a customer. I highly recommend David and this Mazda dealership. Any future vehicle purchases will be made at tis dealership. More

They are quick and timely! Came in for my scheduled oil change and was advised about a system update that was available. My service rep got everything done in the time promised Came in for my scheduled oil change and was advised about a system update that was available. My service rep got everything done in the time promised and had me on my way. Very professional and timely, plus they threw in a car wash! More

Great Service! I had an issue where my engine had noise every time I accelerated. During this time where its hard to find a dealer where mechanics are on strike I ca I had an issue where my engine had noise every time I accelerated. During this time where its hard to find a dealer where mechanics are on strike I came across CJ Wilson. They were helpful and guided me through every step making sure I knew what was happening to my vehicle. I highly recommend them over Pugi Mazda for maintenance! More

Awesome customer service Everyone here is very kind and helpful. Their energy and passion for this place is renewed every day! They don't seem to get tired of their job and th Everyone here is very kind and helpful. Their energy and passion for this place is renewed every day! They don't seem to get tired of their job and that really creates a positive atmosphere ! Loooove coming here. More

great service every step We came in without an appointment to see if we could get an oil change and tire rotation. The staff got us in right away. We said we were going to wal We came in without an appointment to see if we could get an oil change and tire rotation. The staff got us in right away. We said we were going to walk across the street and do a bit of shopping while we waited, they offered us a lift to the store. And when they called to say our car was ready offered to pick us up! Above and beyond great service, every step of the way. More

Great service , easy appointment scheduling, friendly helpful staff. Very pleasant, comfortable waiting area for service. Salesmen helpful but not at all pushy , easy appointment scheduling, friendly helpful staff. Very pleasant, comfortable waiting area for service. Salesmen helpful but not at all pushy - no pressure........ But then, if you know Mazda quality, there is no need ! I love my MPV minivan and would really like a new one, so I contacted corporate customer service via email and got a very nicely worded response the same day. ("No future plans for a minivan in the American market")😢 More

Went for an oil change and got a big scratch I went for an oil change and tire rotation and received my car back with a 1 inch long scratch and deep that went through the paint and left the metal I went for an oil change and tire rotation and received my car back with a 1 inch long scratch and deep that went through the paint and left the metal exposed. I always check and inspect my car to make sure the paint has no scratches because of bad past experiences I've had with previous dealers with cars I've owned in the past. When I got my car back I noticed the scratch on my hood right away, it was big enough and you couldn't miss it. I complained to the service guy Freddy and he immediately checked the car and rushed to go get a touch up paint (which I knew that wasn't going to erase the deep scratch). I never asked him to use the touch up paint, all I wanted was answers of how this could had happened, and he suggested to talk to his Manager (Rafal). I asked Mr. Rafal to respond to my problem and he asked to bring the car in so he can see it personally. I went on the day of my appointment to hopefully see Rafal but he wasn't there, instead Freddy was there and he wanted to take pictures of the damage to show Rafal and to send the pictures to their body shop. A whole week and some days passed by and I still didn't heard from them so I contacted Rafal and asked him what was going on and he said he couldn't help me with my problem because he said his personnel is always very careful with everything and he's never had this type of issues at his dealer before. He's basing his decision to not fix anything based on pictures and not seeing the car in person, it's never the same. Mr. Rafal your personnel are humans and make mistakes too, maybe they did the scratch on accident with equipment or unintentionally and didn't even noticed they did it. My car didn't had that scratch when they went in that dealer and now they don't want to fix it. What are security cameras for? I'm sure they could see a video when my car went in and would notice my car had no scratch. I will report this to Mazda Corporate, I love Mazda but I don't like this dealer no more, I lost my trust. They don't take care of your car and never going back. I've also had another issue that same day I got the scratch on my car, I asked them to not give my car a car wash and they still did it. I'm not sure if someone just doesn't like me in that dealer or what? The reason why I asked them not to wash my car was because in the past when I had bought the car brand new from them, they washed it and gave my car very noticeable swirl marks that weren't there before, so I asked them to please put it on their system to never wash my car every time I would go for an oil change and they still ended up doing it even after they asked me and I told Freddy no. Guys I'm not a mean guy, I gave these guys too many chances but they still don't respect the client in my case, I'm not trying to harm nobody but I'm just rating my experience. I'm a hard working man and I work hard to pay my car and wanted to keep it looking great always but this dealer just damaged my car's paint slowly. I'm never going back and I don't wish for anyone that loves their Mazds to experience what I'm going through. More

Great Service The scheduling was easy. You can do it online or through the phone. The staff was knowledgeable, friendly, and helpful. The service was fast and accur The scheduling was easy. You can do it online or through the phone. The staff was knowledgeable, friendly, and helpful. The service was fast and accurate More

$328.28 for new fob programmed? Really! A costly key! Service was great and quick. I was told on the phone that it would cost me under$200, but the final cost was $328.28. Bought tiny touch up paint for Service was great and quick. I was told on the phone that it would cost me under$200, but the final cost was $328.28. Bought tiny touch up paint for $14 that was included in cost. Can you check to see if a mistake occurred in billing. It is hard to be a loyal when the costs of services are extreme when compared to my local mechanic. There were 2 service advisors. I assume David was the second guy who billed me. When I got home and reviewed my bill, I felt I paid $100 too much. Sincerely, Mr. Guadalupe Perez More