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CJ Wilson Mazda of Countryside - Service Center

Countryside, IL

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418 Reviews

418 Reviews of CJ Wilson Mazda of Countryside - Service Center

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May 23, 2016

Great Service Always The customer service at this location is beyond fabulous..... These gentlemen never make you feel like it's just another car to service. They discuss More

by MIA72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Powers
May 23, 2016 -

Napleton's Countryside Mazda responded

Really glad to hear this, MIA72! Thanks so much for being part of the ZoomZoomNation!

May 23, 2016

pretty good I gave a three as the review because they did a pretty decent job cleaning my car and servicing it and what not. But I was unable to take my car there More

by puffdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafal Piliszek, Rene Montenegro, David Powers
May 23, 2016 -

Napleton's Countryside Mazda responded

puffdaddy I would like to look up your records. Please be assured that we only recommend rotating the tires so you have the best tread in front. Please contact me so I can help you. Thank you. -Bryan 708-966-1420

May 26, 2016 -

puffdaddy responded

5 out of 5 for the customer service. thank you so much Bryan for clearing things up with me!

May 26, 2016 -

Napleton's Countryside Mazda responded

puffdaddy thank you for allowing me to help you out today! Thanks for being part of the Zoom Zoom Nation! - Bryan Reeder

May 18, 2016

Always 5 Star Service when dealing with Freddie After the purchasemy car, I knew that I had coverage but; coverage without knowledge, customer service and support or reassurance from a service Tech More

by RAKHIVIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie in service
May 18, 2016 -

Napleton's Countryside Mazda responded

Thanks so much for this, RAKHIVIG! And thank you for being part of the ZoomZoomNation!

May 17, 2016

First time there not to impressive. It was my first time there. I just bought a speed3 with factory warranty still active and additional extended warranty. I ask the service writer to ha More

by MYIPHONE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember who the person was.
May 17, 2016 -

Napleton's Countryside Mazda responded

MYIPHONE2 I would like the opportunity to discuss warranty parameters for you. Would you please contact me so we can discuss further? - Bryan Reeder Customer Experience Director 708-966-1420.

May 16, 2016

Airconditioning problem Mazda people help us to install a new compressor unit at no cost for part. we paid only for a labor. We are very grateful for that. More

by svetoforchik01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Rene Montenegro
May 16, 2016 -

Napleton's Countryside Mazda responded

Glad we could come through for you, svetoforchik01! Thank you for being part of the ZoomZoomNation!

May 16, 2016

performed most likely unnecessary maintenance Had coolant changed. Was at 30k miles and after looking through all of the maintenance schedules under all usage, it was done 30k miles too early. Als More

by medo1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafal Piliszek
May 16, 2016 -

Napleton's Countryside Mazda responded

medo1030 thank you for your feedback. We hope you see the value in the preventative maintenance you had performed. All vehicles are different and need services at different times due to many factors - such as driving styles and weather conditions. If you would like to discuss these further please contact us. We'd love to hear from you.

May 13, 2016

Thank you for serice! David was very approachable and friendly. He was able to answer all my questions. I wish price was a bit better. Length time as usual - around 1 hr. More

by ANETAJANKOWIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Powers
May 16, 2016 -

Napleton's Countryside Mazda responded

Thank you so much for this feedback, ANETAJANKOWIAK! And thank you again for being part of the ZoomZoomNation!

May 11, 2016

A Good Experience "Freddy" is great in the service department. He honored my coupons and helped me out a lot. Marta was friendly and very informative in the sales d More

by rickcruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David "Freddy" and Marta
May 16, 2016 -

Napleton's Countryside Mazda responded

Thanks so much for this note, rickcruz! And thank you again for being part of the ZoomZoomNation!

May 09, 2016

tire repair and oil change Tire repair was covered under the oil change warranty. It also includes road side assistance if needed. Also got $10 off on synthetic oil change. More

by TC812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafal Piliszek
May 09, 2016 -

Napleton's Countryside Mazda responded

Thanks for taking the time to leave us this all-star review, TC812, and thanks again for being part of the ZoomZoomNation!

April 23, 2016

Always service at CJ Wilson Mazda As the title says, I ALWAYS service my Speed3 at CJ Wilson Mazda in Countryside, and I ALWAYS will. Quality of service is second-to-none, and everyon More

by Michael Gear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Gleason, David Powers
Apr 25, 2016 -

Napleton's Countryside Mazda responded

We love to hear this, Michael! Thank you for the all-star endorsement and we'll see you again soon!

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