CJ Wilson Mazda of Countryside - Service Center

Excellent Service Departmen Hands-down, grade A first-class service. Repairs were completed in a timely manner. Definitely would recommend CJ Wilson Mazda service to family and f Hands-down, grade A first-class service. Repairs were completed in a timely manner. Definitely would recommend CJ Wilson Mazda service to family and friends. Thank you !!! More

Great experience The service appointment was more than expected. There was no waiting when I arrived for a scheduled appointment. All employees were courteous, and c The service appointment was more than expected. There was no waiting when I arrived for a scheduled appointment. All employees were courteous, and car was delivered as promised. Thanks to Service Advisor David Powers. More

Great Service Department I know these guys well. I have purchased nine Mazdas from this dealership since November 2006 to present day, and have always had them serviced here w I know these guys well. I have purchased nine Mazdas from this dealership since November 2006 to present day, and have always had them serviced here without any issues. They treat me like family and I feel they are trustworthy. More

Ralph is the best! I was referred a few years ago to come to this location because my Pastor loves the service he gets. I have been coming ever since. I travel a lot but I was referred a few years ago to come to this location because my Pastor loves the service he gets. I have been coming ever since. I travel a lot but I purposely wait until I am able to make an appointment to have your team take care of me. I know customer service and Ralph goves above and beyond with his service and his professional attitude. If he ever leaves I Infortunately might not come back - lol. Ms. Armand More

excellant timely service I brought my new Madza CX-5 in to add a privacy screen, floor trays and coating at 11:00 AM. Dave Powers had it ready for me at 4:00 PM. He provided I brought my new Madza CX-5 in to add a privacy screen, floor trays and coating at 11:00 AM. Dave Powers had it ready for me at 4:00 PM. He provided me with a new loaner. It came back to me even better than new in record time. He could not had been nicer. You have a GREAT TEAM. I turned the title for my old Tribute, an extra key and the instruction booklet to Justin Anderson. That seemed to make everyone happy. While I was there my salesperson Marta Duraj gave me some items that I forgot in the car along with a lot of good wishes. More

Excellent service Bought my Mazda here. Get all my cars service done Here. Always have excellent service and my car runs and looks like new after each time it is serv Bought my Mazda here. Get all my cars service done Here. Always have excellent service and my car runs and looks like new after each time it is serviced. More

Good experience Was a long ride for us from home but the car we wanted was there so we decided to make the drive. Left there happy customers. Was a long ride for us from home but the car we wanted was there so we decided to make the drive. Left there happy customers. More

Incredible Sales Person The service was good, but sales person, Tim McGrath was incredible. We had paid for Perma Plate when we bought the car, a warrantee of sorts on the l The service was good, but sales person, Tim McGrath was incredible. We had paid for Perma Plate when we bought the car, a warrantee of sorts on the leather interior. The service department wasn't able to figure out how to help us file a claim, so I wandered into the sales department to try to find the gentleman who sold us the car. He had been promoted and wasn't there. Tim McGrath saw me and asked if he could help. He spent the next 20 minutes connecting me with the right people, making calls for me and just generally going above and beyond what is required to do his job. He wanted to make sure I left wanting to come back to C.J. Mazda and he succeeded. Really made my day. My husband and I would come back and ask for Tim. Thanks Tim! More

Having an Appointment Didn't Result in Faster Service I made an appointment for an oil change. Although I had the appointment and arrived on time, I noticed that people in line before me (who may or may I made an appointment for an oil change. Although I had the appointment and arrived on time, I noticed that people in line before me (who may or may not have had an appointment) were serviced on a first-come, first-served basis, as all those before me received their vehicles before me. My 'appointed' oil change took 1 hour and 10 minutes! A scheduled oil change should NOT take that long. I can only assume that CJ Wilson's (and other dealer's for sure) newest policy that customers need no appointment --- walk-ins are encouraged --- has led to the inattentiveness to customers who schedule their appointments. Surely, staff must be advised to service scheduled customers before walk-in customers? It didn't appear to be the case on this visit. More

Great Service Team!! Labor cost is high but the service technicians do an outstanding job. Thanks Rene and David Customer for 6 plus years!!! CJ Wilson is #1 Labor cost is high but the service technicians do an outstanding job. Thanks Rene and David Customer for 6 plus years!!! CJ Wilson is #1 More