Avoid this place. Lots of double talk and lies from everyone here coming your way. They said we would not be able to buy a Telluride SX at MSRP. Mike Gaddy sales guy said they were tacking on 5500 on top of MSRP, and wouldn't move on price. Well big mistake guys. Bought two Telluride SX's. One from Schaumburg Kia, and one from Liberty Kia, both in stock off the floor, and both at MSRP. always thought the sleezy car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. This is the worst new car buying customer service treatment and absolutely the worst management as far as getting their story straight amongst each other I have ever dealt with in my life! I will never go back here nor to any other Napleton, and will go out of my way to tell anyone considering shopping here, the same.. Biggest issue was that all three people dealt with here, all were giving us contrary information. If a customer asks the price of a certain car, at least provide that, and curb all the annoying BS games. Your valuable time will be wasted here.
In defense of our sales person, Mike Gaddy, he was very informative with the car and it's features and demonstrating them to us. However, when it got down to price and buying, alot of double talk and lies began to spew from the "back" offices. Do yourself a favor, save any amount of time you might spend here, and shop for a Kia somewhere else. Would highly recommend Liberty Kia, and ask for Abe. Easiest car we ever bought, and no lies and double talk at Liberty Kia. Kostya Reznik manager at Elgin Napleton Kia, was full of misinformation from what the sales reps told us. It's spelled out in his name for you...Cost ya, either your time, your money, or both. If you walk in the door here, expect that your intelligence will be insulted. If you revere honesty and truth, you will find none here at Napleton Elgin Kia.