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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,109 Reviews of Napleton’s Kia of Elmhurst
August 06, 2026
Pretty miserable experience trying to purchase a new car. They seemed very disorganized and were not responsive to repeated messages over a multiple day period. We set an appointment to buy the car and w They seemed very disorganized and were not responsive to repeated messages over a multiple day period. We set an appointment to buy the car and when we arrived there was nobody waiting and no car. The car ended up being in an out-lot and we had to drive with the salesman to go get it and drive it back. That would be fine enough except the car we took there died..twice. Then when we got to the out-lot the car wasn't there it was in a completely different out-lot. Two hours after arriving for our set appointment we were back in the dealership where they completely changed their pricing from where it was listed online. We got up and left with 3 hours of our life wasted. Bought from another dealer 2 days later in a clean and simple transaction. More
by underrunner9
Employees Worked With
Various online then in person.
August 06, 2026
had the worst experience at Ed Napletin Kia of Elmhurst. I called service about my check engine light on. I told them when I took it to Autozone the code came up P0014 Camshaft/Timing. 3 years ago Kia put a I called service about my check engine light on. I told them when I took it to Autozone the code came up P0014 Camshaft/Timing. 3 years ago Kia put an engine in my car. I said that timing should have not went out in 3 years. The service clerk said we have to look at the vehicle because we have to do our on diagnostic. Okay fine I had my vehicle towed because you couldn't drive it cause it will cut off. A few days past they did the diagnostic and I was told it wasn't a timing issue it was my battery needs mounting. Terminals and wires. that was causing the check engine light to come on and read different codes. So I ask if I get this fix that will resolved my check engine issue I was told yes. Now mind you I had a list of other things that needed to be fix on that diagnostic as far as tires and things but they told me this was my main issue. So approved that work to be done and I also approved to do the coolant flush that was on their diagnostic because it said no coolant in the overflow per diagnostic. Couple days past didn't hear anything so I called any updates on my vehicle.. the service clerk said the mechanic didn't want to release because there is a leak in you upper radiator hose. Now this was not in the list of things needed to be repaired in diagnosti. So I asked why it wasn't the clerk couldn't answer. So I said fine do that too. So next day I said I'm going to take off work to go up there because maybe I need to show my face because I felt things not being done right. when I got there the hose work wasn't done and they telling me another 4 days take it they had my car since June 16th and now it July 9th. I said no I will take it now to another mechanic for the radiator hose because I can get done today but the issue with check engine light is done right and service clerk said yes. I paid and got in the car the car won't start. Service clerk tried will not start. The mechanic came out put in neutral to get started. Now when this happen I never had this issue with my car. The gears are really hard to move. No explanation. I left cause now my blood racing. I drive my car which is 8 minutes away to the other mechanic about the hose and check engine light back on. Long story short took back up there to Kia had to get manager to get it look at and the original code p0014 came up that I told them before I got it towed in. Now the service manager Brian pretty much told me today I'm SOL. They not fixing it or giving my money back for the miss diagnostic. So I'm left with getting a lawyer. Worst experience of my life!!!! I would never put any money into that car knowing it issues with the motor that Kia put. I will not down Kia as a whole right now but Ed Napleton Kia in Elmhurst I will never go too. For sure I'm done with Kia vehicles. More
by Tee
Employees Worked With
Brian Service manager
July 10, 2026
This dealership has held my car hostage for eight days the service technician Was rude to me stating I just didn’t like his answer. It is there for an extended warranty that Kia put out and they don’t wan the service technician Was rude to me stating I just didn’t like his answer. It is there for an extended warranty that Kia put out and they don’t want to follow protocol. I have spoken to Kia care about 20 times email the general manager spoken to someone from corporate who stated they will get back to me and I have not received one single phone call from anyone in eight days and they will not give me a loaner vehicle Terrible, terrible company, and service More
by Ceelopes03
Employees Worked With
Luis
July 09, 2026
Lance Makhlouf was outstanding and very helpful. I am incredibly grateful for Makhlouf's assistance and overall deal process. He put the customer first and did his best to make the deal work out. An I am incredibly grateful for Makhlouf's assistance and overall deal process. He put the customer first and did his best to make the deal work out. And of course, I am enjoying my New KIA K4, with an affordable price and lots of advanced features. More
by Umer
Employees Worked With
Lance Makhlouf
June 26, 2026
For sales guy Adam, please give me a call. I’m the customer that bought the challenger hellcat. Just have a a question and I have no luck when I call dealer. Thanks!! I’m the customer that bought the challenger hellcat. Just have a a question and I have no luck when I call dealer. Thanks!! More
by Danielpedroza0781
Employees Worked With
Adam Abdalla
May 07, 2026
Hello, I absolutely love this dealer! Everyone is so nice and informative. Cedell has the world’s most amazing spirit. He definitely knows what he doing when it comes to Kia. I asked seve Everyone is so nice and informative. Cedell has the world’s most amazing spirit. He definitely knows what he doing when it comes to Kia. I asked several questions and he didn’t hesitate to answer each and every question. All of his answers were accurate and on point. He also suggested some much needed work to get done for my Kia. I love how they get you in and out and you’re not sitting there for hours and hours! Thanks Cedell I greatly appreciate your professionalism. Thank you! More
by Jennelittle
Employees Worked With
Cedell Radney
February 15, 2026
I previously wrote a review and I don't understand how all of a sudden a panel is missing, you were the only one that recently serviced my vehicle and another thing what does changing the coolant have to all of a sudden a panel is missing, you were the only one that recently serviced my vehicle and another thing what does changing the coolant have to do with the campaign emissions upgrade, brake fluid and the Engine Air Filter and the next time you call me explain this in professional manner, not calling with a attitude because I definitely have one now and like i said all confidence is lost with you, you guys try to make me appear to be this dishonest individual and listed things in the automotive system as if I've hit something. xxxxxx, oh I liked the performance of my 2020 Kia Optima until that last visit. More
by Lindsey.gooden
Employees Worked With
Monica Jucan
