Napleton's North Palm Hyundai

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

Craig Vitti is an excellent salesperson! I recommend him when you come into this dealership to research or test drive a car! I recommend him when you come into this dealership to research or test drive a car! More

Es un buen servicio, José Danriel Cordero es un gran vendedor, respondió a todas mis preguntas y consiguió justo lo que necesitaba y al mejor precio posible en el mercado vendedor, respondió a todas mis preguntas y consiguió justo lo que necesitaba y al mejor precio posible en el mercado More

I was referred by a friend to see Craig Vitti. Craig was very nice and knowledgeable. Thank you Craig. Craig was very nice and knowledgeable. Thank you Craig. More

Abner was an excellent person not just a sales person. He reminded me of the kindness and the compassion in the world. Great guy if you go to Napleton’s North Palm Hyundai please see Abner. He reminded me of the kindness and the compassion in the world. Great guy if you go to Napleton’s North Palm Hyundai please see Abner. More

I absolutely love this dealership. So grateful that I was able to find this dealership when I moved here from out of state So grateful that I was able to find this dealership when I moved here from out of state More

I looked at a 2025 Hyundai Tucson and will probably buy one soon. Craig Bitti was my salesman and Craig was very knowledgeable and a wonderful salesman! one soon. Craig Bitti was my salesman and Craig was very knowledgeable and a wonderful salesman! More

Craig Vitti is an excellent salesman! He helped me purchase my 2024 Hyundai Sonata Hybrid Limited. Right now my Hyundai Bluelink isn’t working properly. However, Craig Vitti is fixing the He helped me purchase my 2024 Hyundai Sonata Hybrid Limited. Right now my Hyundai Bluelink isn’t working properly. However, Craig Vitti is fixing the issue! Excellent dealership! More

Kervems Jerome was so helpful when it came to showing us features of my new Santa Fe. He made me realize how amazing this car was and it was the right choice for us! features of my new Santa Fe. He made me realize how amazing this car was and it was the right choice for us! More

My lease will be expiring in August so I am out looking. Craig Viti showed me several options in vehicles that would fit my needs. Thank you Craig for your time. Craig Viti showed me several options in vehicles that would fit my needs. Thank you Craig for your time. More