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Napleton's North Palm Hyundai
Lake Park, FL
995 Reviews
Napleton's North Palm Hyundai in Lake Park, FL, is the place to find the best and most affordable new and used cars in the West Palm Beach area, with the largest selection of new Hyundai vehicles around. Family-owned and in business for over 50 years, with 64 franchises across five states, Ed Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again.
From the moment you visit us, you'll see why Napleton's North Palm Hyundai is different from the competition. Our modern waiting areas are decked out with flat screen TVs, while our relaxing customer lounges treat customers to free coffee and Wi-Fi. Our friendly, knowledgeable staffs are devoted to your complete satisfaction and constantly strive to provide you with the easiest and most enjoyable buying experience. We pride ourselves in exceeding your expectations before, during, and long after the sale is completed.
We also feature a wide selection of used cars , trucks and SUVs from both domestic and foreign manufacturers like BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Jaguar, Jeep, Kia, Lexus, Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac, RAM, Saturn, Scion and Toyota. Our service department is staffed exclusively by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked parts and accessories departments are packed with genuine factory parts so your vehicle can be restored or customized to factory specifications.
Our website allows you to value your trade, calculate your payments , and even apply for financing. Look around s
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 995 reviews
March 15, 2026
I recently visited Napleton’s Hyundai on Northlake to purchase a pre-owned vehicle. The entire process from start to finish was terrible but it got VERY bad at the end. To keep this as short as possible, purchase a pre-owned vehicle. The entire process from start to finish was terrible but it got VERY bad at the end. To keep this as short as possible, I selected and drove a vehicle advertised online at a certain price. When I was presented with the first purchase proposal, the price was $2,000 higher than advertised, and there were several other products, including “reconditioning” & “appearance package”. When I questioned the difference between the advertised price & the presented price, the salesperson said, “Our manager does this to everyone.” He then left to speak with the manager. Shortly thereafter, a person named “Leo” came out and introduced himself as the general manager. He attempted to explain to me why the proposal price was $8,000 higher than the online price. Of course, I understand taxes and dealership fees, but not the price increase above the advertised price & the unwanted additional products I made clear I was not interested in. He told me he could possibly help me a little with the pricing, but the work on the vehicle & product had already been applied, & he could not remove either. He was very abrasive, condescending, rude & smart aleck. He then suggested that I take a look at one of their other vehicles that better fit my budget. After the salesperson returned and the manager left, we looked together at his computer at other vehicles offered for sale. He grabbed some keys, and we looked at 2 other vehicles. This took approximately 40 minutes. After returning from test-driving the last vehicle of interest, I went to the restroom. As I was walking back, I saw the manager, “Leo,” speaking with another male associate near the rear of the dealership. I clearly heard him make a very derogatory racial statement regarding black people and how “stupid & difficult they are”. He went on to say he’s so glad he “finally got rid of all of the (N-WORD) working there”. I am a single black female. This, as you can guess, infuriated me! I was able to maintain my composure and leave the business without saying anything. I will be contacting an attorney first thing Monday morning, along with the Better Business Bureau and possibly the local news. Allowing someone like this to continue representing your business either means you simply do not care or you share his feelings and are complicit. More
by rp5171486
Employees Worked With
LEO
October 22, 2025
Jenna Brennalt is the service advisor assigned to me after a previous one used my signature to approved some services, that’s ilegal by the way. Well, this Jenna is the worst person I’ve ever encountere after a previous one used my signature to approved some services, that’s ilegal by the way. Well, this Jenna is the worst person I’ve ever encountered in this place. She has no consideration at all, I had an appointment to update the system and when the date came she said NO and no explanation at all. Now I am dealing with the paint since 2024 and that year I have gone 3 times and she turned me away. This year in May I made the appointment she took the pictures, which she didn’t remember now, well everything was approved, I talked to Judy who told me everything is ok just call Jenna and she will have everything ready for you but it will be in October 14th. I call Jenna and everything is good, I thought well finally! Then in August I called Jenna to check that everything is good, of course she said yes… Then October 14th came; Yeah I went there and Jenna said she needed pictures for approval and I couldn’t not leave the car she will contact me. I wrote to the talk to the boss (there is no boss by the way) someone reached out to me Nicolina she said she personally handle this matter and set everything for today Wednesday October 22nd and Jenna is off a lady (very nice) called her well, Jenna didn’t remember. Nicolina is nowhere to be found and can somebody help me and let me know what should I do now??? More
by maria.aguero78
Employees Worked With
Brian the Manager wasn’t there some days
September 29, 2025
Craig Vitti is a priceless source of information, he was patient, he educated us on leasing factors along with purchasing options and what choice may be beneficial regarding our purchase. No one compares patient, he educated us on leasing factors along with purchasing options and what choice may be beneficial regarding our purchase. No one compares to Mr. Vitti's sincerity extended to his client base. More
by vjdimauro
Employees Worked With
Craig Vitti
July 30, 2025
If you would like a great deal on a used or new Hyundai vehicle, please come to Napleton's Northlake Blvd in North Palm Beach! Salesman Craig Vitti is awesome and very knowledgeable! Great salesman and gr vehicle, please come to Napleton's Northlake Blvd in North Palm Beach! Salesman Craig Vitti is awesome and very knowledgeable! Great salesman and great dealership! More
by Jmalaterra70
Employees Worked With
Craig Vitti
