Napleton's Northlake Chrysler Dodge Jeep RAM

I wrote a review and can't seem to find it about this place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as I paid off my truck. I will now give everyone on this rating page a 1 star just to get some action from this dealership. No customer service training? When I ask to talk to a manager I always get sent to the same 2 people and no one else. And they haven't returned my calls. More

Was very pleased with my experience at the Jeep dealership and in fact bought my vehicle, everyone from my salesman Rick to the sales manager and the credit manager were excellent, made the deal dr dealership and in fact bought my vehicle, everyone from my salesman Rick to the sales manager and the credit manager were excellent, made the deal drive out happily with it More

Excellent service, very personable salesman. Working with Robert was a pleasure. When we're ready to buy we will return to Robert. We also liked the 2020 Grand Cherokee Trailhawk. There are none in the area. Robert was a pleasure. When we're ready to buy we will return to Robert. We also liked the 2020 Grand Cherokee Trailhawk. There are none in the area. More

Napleton CDJR has one of the most welcoming and informative staff that I have had the pleasure of meeting. They do not pressure you into sales or anything while looking at cars and their service de informative staff that I have had the pleasure of meeting. They do not pressure you into sales or anything while looking at cars and their service department is EXCELLENT! Nick Ramos gave my dad and I a great deal on our oil changes for both of our vehicles and received great service (as always). If you are in need of a vehicle I suggest contacting Rick Neighbors. A truly wonderful man who will make sure you get the exact kind of vehicle you are looking for without any pressure and provides great conversation More

I had a great experience while purchasing my vehicle. CB was great, helpful, and vert eager to help and accommodate! If you are in need of a vehicle I recommend contacting CB. was great, helpful, and vert eager to help and accommodate! If you are in need of a vehicle I recommend contacting CB. More

I am very grateful to Mr. Chandler Kirkwood, sales representative of Northlake Napleton, for his commitment to track the out of state registration process of my new car. The process took longer than u representative of Northlake Napleton, for his commitment to track the out of state registration process of my new car. The process took longer than usual due to the Covid pandemic and Mr. Kirkwood was always available to answer my calls and to personally check the progress of my case. More

They where very helpful and made sure I was satisfied with my new Ram pickup. They went over every option and gave me a great deal on a fantastic vehicle. I can’t say enough about how the sales staff wan with my new Ram pickup. They went over every option and gave me a great deal on a fantastic vehicle. I can’t say enough about how the sales staff wants you to be happy with your purchase and is available to answer any questions you have. More

What I loved most about our experience is that we were never pressured to make a decision. They made sure we made an educated decision but the choice was ours. Although it started out a bit shakey because never pressured to make a decision. They made sure we made an educated decision but the choice was ours. Although it started out a bit shakey because we made an appointment and drove an hour to the dealership because they had the car we wanted. But it turned out the first car we were shown was not the one we wanted. We wanted a Chrysler Pacifica Limited Hybrid with 2 special packages. We were shown a non-hybrid which is what the person who made the reservation for us indicated. Fortunately, Robert saved the day by asking exactly what we were looking for and found a car for us to test drive. Although it did not have one of the packages we originally wanted, after driving it, we felt this was a good choice. Robert was never pushy. And gave us our space while we discussed privately while making a decision. Shane in Finance was very helpful to get the numbers where they should be and we made contact with other people who were all very pleasant to work with. We were given the entire transaction on a flash drive instead of paper! It was pretty much closing time when we left. Robert and Stacy Arnold followed up with us the next day. We left something in the trade in car and had a few questions about tire pressure. Robert indicated that since the service department was closed after the sale went through, he could not have the tire pressure checked out. They immediately located the item left in the car and offered to mail it to us since we are an hour away. Because the tire pressure was excessively high (as sent from the manufacturer), we decided to schedule another trip to the dealership to get that taken care of. I am happy to say that it was worth the original drive and if the service is half as good as the sales team, I will not complain about driving up there for service when needed! More

Napleton’s had a large inventory of Dodge RAM 1500 trucks. We walked in without an appointment, Asked for a sales representative, Told our sales representative what model truck I was looking for. He w trucks. We walked in without an appointment, Asked for a sales representative, Told our sales representative what model truck I was looking for. He was very knowledgeable & in a very reasonable amount of time he found my dream truck.We test drove & purchased it. Great deal without any hassle. Dealer even threw in some nice extras. They were all COVID-19 responsible. I’m Very happy with my experience. More

William Prescott and Thomas the sells manager did a phenomenal job today helping me into a very nice truck. Thank a lot guys for your hard work phenomenal job today helping me into a very nice truck. Thank a lot guys for your hard work More