Napleton's Northlake Chrysler Dodge Jeep RAM

Very positive experience EXCEPT, price quoted was not price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally n price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally nice and very accommodating. I don't think the charge for shop supplies had anything to do with the service advisor. This seemed to be a dealership policy. I'd rather the cost of the service include ALL costs as opposed to "hidden". More

Dustin always helps me with my service issues. He gets everything fixed the first time. He never gives me a xx answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car everything fixed the first time. He never gives me a xx answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car in so service can duplicate the problem, just fix the problem. More

The service manager was very helpful. The car was serviced in a reasonable amount of time. When it was ready Rick explained my options on repairing my window washer.He wasvery polite and I will be b serviced in a reasonable amount of time. When it was ready Rick explained my options on repairing my window washer.He wasvery polite and I will be back for all my services. More

The service advisor was pleasant, though had some difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was told that there were several people ahead of me and that to claim the car may take some time. The service advisor was supposed to call Carmax to see if they could be billed directly. I didn't receive another call for a couple of hours....the advisor couldn't get through to Carmax because he had written down the fax number instead of the phone number.Once I determined that, he was able to get straight through though now this was an inconvenience as it was 5:00pm and rush hour traffic to travel in to pick up the car. The air bag system has been fixed. All in all, I have always had good service at Napleton's...we own two Jeeps...and I will return there for service More

Slow and horrible service. They called me and said vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute wor vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute worst experience ever. No one even bothered to say thanks for my business or sorry for the mixup. When I was waiting for my ride to come get me I observed two separate customers being treated rudely by two different employees. More

The best salesperson we have ever had. he explained well why we should buy a Hyundai and the car we did buy. he also explained well all the gadgets. why we should buy a Hyundai and the car we did buy. he also explained well all the gadgets. More

Christien Valli was so easy to work with and very very helpful what a wonderful person you have there working for you. This is my second time buying a car there and she was the best. She deseves a employe helpful what a wonderful person you have there working for you. This is my second time buying a car there and she was the best. She deseves a employee of the month award in my eyes. More

Great customer service! This was definitely one of the more laid back dealerships I have dealt with. By saying this I mean we weren't pressured into making hasty decisions, and they were very patient wit more laid back dealerships I have dealt with. By saying this I mean we weren't pressured into making hasty decisions, and they were very patient with us. Everyone we encountered was pleasant. Our salesperson was awesome! Her name was Christine, and she was one of the primary reasons for our buying a car from this dealer. More

Just like the other review I read about this dealer, my experience was not good, but my experiences with the sales and service departments were equally terrible. I would not even recommend this dealership experience was not good, but my experiences with the sales and service departments were equally terrible. I would not even recommend this dealership to someone I did not like. Stay away, stay far, far away from this dealer. This is THE single worst dealership I have ever dealt with and I have dealt with many different ones over the years. The sales department does not have their act together, the finance department took over 2 months to pay off my trade in and the service department cannot even get their own equipment set up properly. 2 thumbs down! More

I have always used the service garage at this dealership when servicing my dodge grand caravan but when I decided to purchase a new vehicle from this dealership, I found that the difference between the serv when servicing my dodge grand caravan but when I decided to purchase a new vehicle from this dealership, I found that the difference between the service department and the new car sale department, were like doctor jeckel and mr hyde. Since my bad expierence, I changed to ford and bought an expedition, and now service my car elsewhere. Sorry that the service department has to suffer but there is no excuse for my expierence with the sale department. Requests for the store manager to call were ignored. More