Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

Service visit was not as expected. Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software recall. Was told it would take approximately two hours, so we asked for a loaner vehicle, since this is the only vehicle we have available here. We were told we would have to go in on Wednesday or Thursday as all the other days didn't have loaners available. So, we made an appointment for Wednesday morning at 7:30 am. We got to the service department and were told they do not have loaner vehicles available and we were welcome to wait for it. When we asked approximately how long it would take, they had no idea., and their guys didnt start until 8;00 am. This was the second time in 5 months we have been in for service (both from Jeep) and were told we could have a loaner and both times, we had to wait. The service itself was fine, but we are not very happy with the promises made when we bought the vehicles, apparently just to get it out the door. More

Avoid this dealership, read about my experience I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended an I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended another $1800 in service which I declined. When I picked up the vehicle, the parking brake handle was broken which they should have replaced before delivering the vehicle. I had an amplifier and custom subwoofer behind the seat, not visible.All this equipment was missing and the wires cut. There was no sign of forced entry. When I discussed this with the service adviser Alex, I was told I signed a waiver (true) and this never happens.There was no attempt to apologize or offer to file a police report etc. I asked to speak to the service manager, Mr. Jackson. He would not meet me but I was told he would call me which he did not. I later called to speak to the GM. They would not put me through to the GM but did put me through to Mr. Jackson, the "service manager". Again, no apology or offer of assistance. I was told I signed a waiver and it was my responsibility to file a police report. I pointed out the dealership did not take reasonable care of my vehicle and given there was no sign of forced entry, it was likely done by dealership personnel or the vehicle was left unlocked. No response to that. No security and no cameras and no responsibility. Could this have something to do with my refusing nearly $2000 of what I considered unnecessary gravy service? Not only will I not go to this dealership again but will not purchase another FCA product ( I have two RAM trucks at present and will replace one of them this year). A very poor reflection on FCA. AVOID. More

AWFUL!!! On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointme On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointment was at 7:45 AM The car was not finished until 6 PM that day. I called at 2 o'clock to find out when the car will be finished and Scott said that the car should be done between 45 minutes and an hour that he would call when the car is complete. Now Scott did call when the car was supposedly completed at 4:15 I arrived at the dealership at 4:36 and the car was still being worked on even after he said that it was done. I spoke to the manager who said that he would make it right but still have not heard back. On top of that when I did the appointment online it stated that the cost of the appointment would be $169.99 and it came out $50 more (not counting tax) when I asked why they explained that there are additional fees that are not stated online. And to make things better I asked for a pamphlet for warranties the service department said that the sales department would have one and when I went to the sales department I found a gentleman and he said well we don't have any we are out so I went to another lady in the sales department and she called over the financial department which happened to be the same guy who I just spoke to and it turned out they did have pamphlets all they had to do was print one but he was too lazy to find it the first time I asked. This will be my last trip to the service department and sales department I will never buy another car or service vehicle with Napleton because of the lack of service and honesty. More

Service department poor Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just com Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just come by and I would be taken care of within an hour. An hour and 10minutes goes by and I ask how long until the car will be ready. I am told 20 more minutes because there were cars ahead of me?? Seriously.......How long does an oil change and tire rotation take???? I have taken my 2015 keep wrangler here 4 times now and have had problems every time. Trying another dealer next time for sure. More

A little Perplexed I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. Needless to say, the bill is currently in our review department. For their sake, it is hoped that the price is adequate!! One would hate the ramifications for poor integrity. There are federal laws that are designed to protect consumers, and media entities ready to expose unlawful price gouging. Unfortunately, all mechanics aren't so virtuous. #JudgementDay #LawAbiding More

poor mangement Please nobody buy a car or have your car service or bodywork done by this dealership.long story short my car was getting service work done as well as Please nobody buy a car or have your car service or bodywork done by this dealership.long story short my car was getting service work done as well as bodywork done i get the car back and my car was damage and they will not man up and fix the damage it happened on their watch with the car in their hands.never will do business with place ever again More

Terrible service I took my jeep in on Saturday due to having a light on, while at it I figured I'd have everything looked at. Monday, I received a call letting me know I took my jeep in on Saturday due to having a light on, while at it I figured I'd have everything looked at. Monday, I received a call letting me know That there were quite a few things that needed to be fixed which I was ok with and told them to just take care of everything mean while I was told it would be ready later that day, I then received a call saying sorry, I didn't recieve the part but it will definitely be ready tomorrow. I call quite a few times no answer finally I recieve a call back only to tell me my car will NOT be ready.. I kept calm no worries. Today, I pick up my car when I go to leave $1000 later my horn starts going off and will not stop. I call 5 times and can't get the guy who was helping me on the phone when I finally drove back to the dealership, I asked for a loaner car since I needed to get back to work and he tells me he doesn't have any available and doesn't even offer me a ride. they take a look at my car and disconnect the horn until they order a new part which they expect me to pay for.. Absolutely, ridiculous considering I just paid you $1000 to fix everything including the horn.. They also left their trash in my car (coconut water bottle) I will not be returning to them!!! More