Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

My Nightmare Well, I've tried to be very optimistic and positive about my past experience at Napleton's, but my horrible experience has gone too far. I originally Well, I've tried to be very optimistic and positive about my past experience at Napleton's, but my horrible experience has gone too far. I originally took my car in to get an oil change, inspection, a flat tire fixed, and to see if they could pin point a squeaky noise coming from the rear of my car. I was very upfront about my lack of car knowledge, and was aware that my 2006 Jeep probably needed more work done than what I initially brought the vehicle in for. My goal was for the service team to be on the same page as me, and to take care of the issues I had brought my car in for and not to take my lack of knowledge for granted to oversell me on less important details. Unfortunately, I have now spent nearly $1,000 and my car is just as squeaky as before. Sure, part of the $1,000 includes the oil change, inspection (they covered), fixed flat tire, but I was told by replacing the rear rotors, rear brake pads, and front and back differential fluid that the squeaky, annoying sound would be gone... it's louder than ever!! In conclusion, my nightmare is true. When people told me to get a second opinion, I ignored them because I trusted Napleton's staff to take care of me. I am not pointing fingers at anyone in particular, but I truly feel like I was misled and betrayed by a company (Chrysler) that my family has always driven. Being new to Florida, Napleton's was the first car place I have taken my car to get serviced. Let's just say, I'm 0 for 1... More

Service Appointments Mean Nothing When I arrived for my 1 PM appointment for an oil change and tire rotation on Wednesday the Service Writer told me they were "slammed" and wouldn't be When I arrived for my 1 PM appointment for an oil change and tire rotation on Wednesday the Service Writer told me they were "slammed" and wouldn't be able to work on my car for over an hour. I rescheduled for Friday, same time. I arrived on Friday and the Service Writer took all my info but said nothing about wait times. After 2 and 1/2 hours, I hunted down the Service Writer and asked about my car. It was still sitting were they had parked it. Untouched! How much time does it take to do an oil change and tire rotation? Does the fact that I had set up two appointments mean anything? My take away is that Napleton's must be poorly managed if they cannot accomplish a simple task given two chances to prove otherwise. More

Poor service As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be serviced. Why bother to make an appointment if you're stuck waiting over an hour before the car gets serviced? I will never recommend this dealership to anyone for anything. More

Nobody cares Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 C Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 Chrysler Crossfire that has been serviced there since new and I did not recognize anyone from a previous visit. Left a message to schedule an appointment for routine service and a back window that fell out of the convertible top (apparently a common problem with 2005 Crossfires) at 8:30am, another at 9:30am and then to let them know that I had a blowout on a runflat tire on the Turnpike about Noon. Never a return call. Car was flatbedded into the dealership from 42 miles. No one greeted me and then this man walked up to me and said, "Is that your car?" I acknowledged and he said something about the "expletive deleted" run flat tires that he took off his wife's car and replaced them with regular tires. He just stood there and I realized that he might work there and asked him if he did. He said yes and introduced himself as the service manager. I couldn't believe it! He made no offer to assist me! I told him that I called three times and no one got back to me. He then called Calvin over to help. No apology offered and nothing else said. Calvin did a walk around my car as I explained to him that I wanted an oil change, a headlight bulb replaced, and the rear window addressed. Subsequently, I had a blow out and needed to replace the tire. While at it, get me a price to replace all four. Calvin then said, "You want the tire replaced?" It was like I was talking to a wall as he ignored the other items. I explained to him that I needed the car back by the end of the next day as I was flying to PA and the car had to go back in my garage or remain at the dealership. I also stopped by the service manager's office to remind him that the car needed to be kept inside due to the back window. He assured me it would be. This process took one hour and then was given a ride home by their courtesy van. Got a call about 6pm from Calvin with the price for all four tires and I told him to go ahead and replace them. He told me the tires would be at the dealership by noon so no problem completing the work. I did not hear anything the entire day so I sent several emails and tried to call Calvin. When I called him his voice mail was not set up yet! I also left a message for the service manager. No return calls or emails which were copied to Calvin and the service manager. Calvin called back about 6pm. Oil change and tires done, but not the headlight and no help on the window repair. I was furious! I had to change my flight which cost $538.00 to do so in order to wait for the car to be completed. No sympathy from him, though he did give me his cell to contact him. He called me the next morning to let me know the car was done, except for the window. The courtesy van would be there in an hour. It was two hours. When I went to pick up the car, it was inside and washed. However, the car was wet inside and in the trunk as it had rained and I presumed left outside. The service manager denied this, but the wash attendant confirmed that it had been left outside. I flipped out on the service manager and told him "a little accountability or an apology would go a long way." He told me he apologized to me, but I never heard it. No help on the window either. First time Calvin had ever seen the problem, too. He gave me the name of a "ding" repairman to call. After I got home, I did some research and found an upholstery shop in Palm Beach at the recommendation of a friend. The owner of the upholstery shop, Steve Secrist, of Palm Park Auto Upholstery was incredibly helpful and very familiar with the repair. The Arrigo Chrysler dealership in West Palm Beach had been sending him Crossfires for repair under warranty. Funny how they were aware of it but not Napleton just a few miles away?!? Needless to say the car is scheduled to go there for the repair . . . at my expense. I witnessed numerous customers standing around to be waited upon and two that had less than pleasant interactions with the service manager. I also saw a man that was a former employee coming to pick up his last paycheck "high fiving" and saying goodbye to several employees while acknowledging that "he would never have to deal with that xxxxxxx ever again." Gee, I wonder who he was talking about? I should also point out that my car has just 25,000 miles and is not only garage-kept but kept under a cover and meticulously maintained. Didn't matter to them either, as I had to return to have black greasy handprints removed from the interior A-pillar on the driver's side. All-in-all a horrible service experience. I can't believe Chrysler allows this to happen in this day and age with customer service being such a priority among competitors? More

After having poor service over the phone, I was contacted by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers. More

Worst service in any industry ever!!! First they cross threaded my lug nuts by using a air wrench, when any self respecting auto mechanic would know you have to start them by hand. When I brought it back threaded my lug nuts by using a air wrench, when any self respecting auto mechanic would know you have to start them by hand. When I brought it back they said they could not get the lug nuts off, wow is all I could think being that was the reason I came in for in the first place. Then they tried to say they could not do the work because they could not find the lug nut for my rims anywhere. Which of course was a lie! I know this was a lie because I had to get them myself or they would not do the work, and I found them at a shop right down the street from them 10 minutes later and dropped them of no more than 15 minutes after they called me to try and get out of the work. When I arrived they then told me my jeep was in parts and I could not take it home because the part would not be for 3 days. I told them this was unexceptionable and would need a loner or a rental. Alan the service rep then proceeded to tell me that all their loners are out and that there were no more rentals where they normally rent from, so I was out of luck. Now I had no car what so ever! I asked Alan if I find a car to rent will you cover it. Alan said he had to clear rental, came back told me to get the rental. When I came back to pick up my car with the receipt in my hand for the rental Alan acted like he knew nothing about it. He then proceeded to tell me that he wasn't sure if they would cover the rental. This is when I knew he had lied to me and it was going to be an uphill battle. He gave me his service manager name (Robert Corman) and number. I promptly gave him a call 3 times that day and did not hear back from him until mid morning the next day. He then proceeded to tell me that is was not their policy to do rentals or loners, which was never mentioned to me by Alan. Alan stated that they were simply out not that it wasn't their policy. Robert the service manager then started to pat himself on the back for fixing my car with no questions, which to me seems ridiculous!! Being that they did my tire rotation 3 months before and my tires have not come off the vehicle since. I told him this was unexceptionable and I wanted to talk to his superior. He gave me a customer service number that did absolutely nothing, they only repeated everything he said. Had I know it was not there policy to do rentals or loners I would never have gotten a rental now im out $400. It would of been cheaper to take a taxi to work for the 3 days. So now I hope people read this and stay away from this shady dealership, they will lie to your face and send you in circle which will get you no where. Save your money and go to a different dealership. One very unsatisfied PAYING customer! Robert McClean More

DO NOT GIVE THEM YOUR BUSINESS; THEY WILL RIP YOU OFF!!! I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (ratt I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (rattle in drive shaft) and to please call me with an estimate prior to doing the work. Six hours later and I still hadn’t heard a word so I called them only to be put on hold twice and given the run around. Turns out my Jeep that I drove there in great condition, minus a slight rattle, now had the key locked in the ignition and a broken gear shifter that they were unable to get it out of park. He told me that before they could quote me on the rattle in my drive shaft that they would have to charge me to disassemble the steering column and replace the gear shifter to fix this other problem (that they had caused while in possession of my Jeep). I immediately went back to the dealership before they closed at 6 p.m. only to find that the mood had apparently changed and I was now a hassle for wanting to get to the bottom of this. I waited for the service manager (who was equally as rude/unprofessional come to find out) he told me that “things just break and it just so happens that it broke while in our possession, but it doesn’t mean we are at all liable.” So my next question was how much is it going to cost to fix this, and his answer was “no clue, and we can’t even get to it until after the weekend”. So then I told him I expected to be put in some sort of rental seeming how he now said they couldn’t even get to my Jeep before Monday and his response was “we don’t have any rentals.” Meanwhile my service guy had already told me that they did across the street prior to my conversation with this liar. After I pointed that out he suggested I go over and get one paying for it myself, but I better hurry cause they closed in 3 minutes. At this point they are holding my Jeep hostage, and basically saying I can f-off until they get around to dealing with it. It took me arguing with this guy for 10 minutes until there was miraculously a rental that I could use to get to work for the next two days. Long story short it took them 5 days to fix what they broke. Then they wanted to charge me almost $400 to fix it. I ended up meeting with the General Manager who is as honest as any politician I’ve ever seen/heard. He never answered my questions and just kept talking in circles. I only had to pay for the $200 part in the end but never got my car fixed for what I had gone in for originally. There was never an apology and my car rattled all the way home. I wouldn’t wish them on my worst enemy and they are sure as xxxx never touching my Jeep again. More

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY? I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.) More

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that th missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today. More

My 2010 Jeep Liberty completely died and I called the My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning. Thanks Richard! More