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Napleton's Palm Beach Acura
West Palm Beach, FL
652 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 652 reviews
October 05, 2018
Can’t test drive unless you get asked 30+ questions You simply can not test drive a car here without sitting down and being asked 30+ questions about your budget and credit. How am I supposed to talk ab You simply can not test drive a car here without sitting down and being asked 30+ questions about your budget and credit. How am I supposed to talk about what I am willing to spend if I don’t even know if I like the car? More
by Steve
Employees Worked With
I don’t know their names
September 17, 2018
Shady business I have never, ever dealt with such an unprofessional sales force. The team I dealt with had no respect for my time. Please note I live almost 1 hour a I have never, ever dealt with such an unprofessional sales force. The team I dealt with had no respect for my time. Please note I live almost 1 hour away from this dealership. The never gave me a final quote (out of the door), and kept on insisting the number were with the financial manager. - I made an appointment for Sunday (9/16) at 2PM. The Sales Representative never showed up. They scrambled to find me another person. - 4 different people followed up with me on Monday (9/17). None of them were aware of each other or could quote me the final price of the vehicle out of the door. - Finally I arranged a call at 5:10PM (9/17) with a manager (Natalie?), which was border line rude on the phone. When I asked how did she calculated the proposed price she simply left me speaking by myself on the phone and transferred me to a her assistant which could not discuss pricing. Dont do business with this place! More
by AirtonSenna
Employees Worked With
Natalie
August 28, 2018
Unetical Dealership I saw the price publish on the internet for two cars. I went in and an hour later the the sales man would not tell me the sales price. I offered the I saw the price publish on the internet for two cars. I went in and an hour later the the sales man would not tell me the sales price. I offered the list price. They wanted an additional $2500 certification fee plus additional $900.00 dealer fee. Beware don’t trust them! The publish price on internet to get you in then the add ridiculous fees. More
by Devi
August 13, 2018
Don’t drink the koolaid Salespeople talk in terms customers want to hear. But that’s all it is—talk. As you can see in other reviews, they don’t honor anything they say.The Salespeople talk in terms customers want to hear. But that’s all it is—talk. As you can see in other reviews, they don’t honor anything they say.The Acura images has been sullied by this dealership. What a shame. My story (sounds like others) I was inundated with phone call about the end of the month sales quota they were about to reach, needing only 42 vehicles and I could expect them to be ready to make a deal. Ask for anything in writing and they disappear, from the salesman Justin, to the sales manager, Austin, to the general manager. Promises sounded too good to be true and they were! I was ready to put a deposit but no one called me back. Low 40k on and MDX with tech package from Austin never got put in writing. Prices quoted by JJ or Justin never came via email. He promised the end of the day. Almost two weeks later and nothing. Glad I was cynical enough to believe these gentlemen swindlers. Hope someone holds them accountable soon. They seem to have a huge inventory so maybe people don’t mind paying full invoice prices. More
by tmrbuddy
Employees Worked With
Austin, GM Sean, JJ or Justin.
August 02, 2018
Automated CRM tactics just waste yoir time. It really is a shame. There was and still is a car supposedly on the lot that I would have loved to Chat about. In fact I reached out via auto trader It really is a shame. There was and still is a car supposedly on the lot that I would have loved to Chat about. In fact I reached out via auto trader with two specific questions from the Carfax. I received a response from Ben Shamsizadeh with a preform letter asking me to come in. I then reiterated my two key questions and asked that he respond vs just sending an automated response. Day latter I get notice that my response failed, his inbox is full, and the the next day I get another automated pitch email. So the cycle continues. I don’t see how this dealership does business like this. I like the car, was ready to fly to palm beach or ship it but no one wants to actually communicate with a buyer? I kept responding to the automated “Ben” emails in hopes that a human would read eventually and respond to my simple questions as to how the Equus I am seeking has been on their lot for 315 days and during that time was stolen and then recovered. Fluctuating the price keeps the car in search results but you have leads. You just don’t know how to close them. Go watch glen Gary glen Ross and maybe send me a real email with real answers seeking a real buyer conversation. PS: Ben’s inbox is full. Maybe a few leads in their for ya. Reach out when you all are willing to consider $14,000 You clearly know my email address. More
by FrugalCPA
Employees Worked With
Ben shamsizadeh
July 12, 2018
Seevice Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will de Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will definitely be back.. More
by Rita303
Employees Worked With
Margy Friend, Jenifer Hubbard
June 04, 2018
LIARS AND CHEATS ABSOLUTELY THE WORST experience I ever had trying to buy a vehicle. The sales man wanted us to commit in writing that we would purchase the vehicle w ABSOLUTELY THE WORST experience I ever had trying to buy a vehicle. The sales man wanted us to commit in writing that we would purchase the vehicle without telling us what the actual cost would be. They refused to provide us with a written contract detailing the fees. They lied about the cost to certify the car. They were arrogant and deceptive. Eventually my wife and I got up and walked out. We sent an email to the general manager and sales manager detailing the experience. They never responded. Apparently the managers believe this type of sales tactic and behavior is acceptable. The following day my wife and I went to a different Acura dealership and purchased a car. MY ADVICE: NEVER EVER GO TO THIS DEALERSHIP! More
by acura
Employees Worked With
Jenifer Hubbard
May 29, 2018
Horrible Experience I don't know how this dealership stays in business unless there are lots of people out there willing to get taken advantage of. Spent 4 hours trying t I don't know how this dealership stays in business unless there are lots of people out there willing to get taken advantage of. Spent 4 hours trying to get a price on the vehicle and never was able to receive a confirmed price. The sales person and manager were trying to sell a CPO certificate for $1995.00 after the car was advertised on their website as already being CPO. Then they wanted to add a 900.00 dealership fee and offered me 3000.00 below market value for my trade. More
by nemo619
Employees Worked With
Gustovo and Chris
May 18, 2018
Was led to believe we had a deal, not so! After talking with several employees in sales and finance on phone over a week, taking care of as much paperwork without making trip, I was told to co After talking with several employees in sales and finance on phone over a week, taking care of as much paperwork without making trip, I was told to come in, they almost guaranteed to help me. Antoine was very personable. Shelby from finance was short, curt, seemed annoyed, rude. Wanted 10k down for car that cost 10k+!!! Drove 3 hours home very upset!! More
by Patti722
Employees Worked With
Amie, Linda, Natalie, Shelby, Antoine
May 11, 2018
STAY AWAY Stay far away from this dealership especially women.. they are doing very SKECHY business.. telling people they can not test drive a car without pulli Stay far away from this dealership especially women.. they are doing very SKECHY business.. telling people they can not test drive a car without pulling credit. They submitting your personal info to a bunch of banks to try and force close you when you just wanted to simply look at the car.. no print outs of pricing or anything business is done with a blank paper and a marker (tell the xxxxxxx salesmen and sales manager this isn’t the 80s anymore and to have some respect for people who don’t know the car biz..) desperately need new management.. STAY AWAY!!! More
by Fsu30561
Employees Worked With
Adrien., Jeffery Young
