Napleton's Palm Beach Acura

Awful! Bait & Switch Scam Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and s Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and she went over a full description of the car – specs, price, package, etc. She sent him a link to a loan application and upon completion, he called her back and she promised him a loan rate. Since it was a 2016 Acura TLX priced below KBB, we were skeptical and called her again before we left to the dealership. He asked her one more time about the availability and car details/package. She confirmed everything again and stated the car would be out front waiting when we arrived. When we got there she introduced herself then promptly excused herself and never returned. A different sales rep approached us and said that there was some sort of misunderstanding and the car was no longer available – it had been sold the day before. He then tried to convince us to look at a lease option and when we refused, he attempted to push my husband to consider a 2017 TLX which was obviously priced considerably higher than the 2016 we came to see. It was a complete scam and a total waste of time but worst of all, they ran his credit on the promise of something they had no intention of fulfilling! We will never step foot inside another Napelton dealership again. More

Horrible We called about a car on their website to be sure they still had it. Linda assured us the car was there. We were traveling over 30 miles to see the ca We called about a car on their website to be sure they still had it. Linda assured us the car was there. We were traveling over 30 miles to see the car so I asked her to be sure. She went over the description and price with me so I know she was looking into the correct vehicle. It was a BMW X5. Natalie called to tell me our X5 was ready and out front for us to see. I also received an automated text. I told Natalie great we were almost there. Upon our arrival the sales manager and a woman (Natalie?) we're outside. I heard her scrambling about trying to find a BMW. A couple of minutes later the manager said and I quote Oh that car was sold. It's not here anymore but feel free to look around. We were very specific about what we were interested in. Bait and hook did not work here. We were totally inconvenience and not happy. We will never go to a Napleton dealership again. 0 stars for them! Unfortunately I had to choose 1 star at least to be able to post this. More

Always great service at Napleton I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outstand I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outstanding and a pleasure to deal with. I highly recommend Napleton if you're looking for an Acura or need to have your car serviced. More

All around great experience This was the first time being served by Mr. Virgo and it was a great pleasure. Very patient, friendly , and never left us just hanging around. He show This was the first time being served by Mr. Virgo and it was a great pleasure. Very patient, friendly , and never left us just hanging around. He showed us around the renovated waiting area and even offered me and the wife to a test drive while we wait for our car to be serviced. I've always had a good experience coming to this dealer but this time was even better. Thank you Napleton Acura , and as always I totally recommend this dealer. More

service EXCELLENT SERVICE. VERY PROFESSIONAL. MR. SANTANA TOOK CARE OF ME AS SOON AS I TOLD HIM THE PROBLEM. HE WAS VERY UNDERSTANDING ABOUT MY NEEDS. AN EXCELLENT SERVICE. VERY PROFESSIONAL. MR. SANTANA TOOK CARE OF ME AS SOON AS I TOLD HIM THE PROBLEM. HE WAS VERY UNDERSTANDING ABOUT MY NEEDS. AN EXCELLENT SERVICE MANAGER. More