Napleton's Palm Beach Acura

Service Margy was very helpful and very knowledgeable. She listens to my concerns, and eager to solve any issue. Assumes responsibility to ensure full and t Margy was very helpful and very knowledgeable. She listens to my concerns, and eager to solve any issue. Assumes responsibility to ensure full and total satisfaction with both the quality of service and full customer satisfaction with the service and car. More

Wonderful Great service, dependability and sales. Niko was very helpful in explaining the issues with my car and discussing all options with fixing the problem. Great service, dependability and sales. Niko was very helpful in explaining the issues with my car and discussing all options with fixing the problem. Ultimately he had the same care as me at home so it helped that he understood all about the vehicle. More

Great experience ! Acura service center exceeded my expectations . I would recommend Acura service center very highly ! From the time I arrived to the time I left it wa Acura service center exceeded my expectations . I would recommend Acura service center very highly ! From the time I arrived to the time I left it was a fast and seamless experience . More

Great quality / timely service! Great quality / timely service - that's why I come here since 1999. Easy to make an appointment which is very timely (no long waits - while getting qu Great quality / timely service - that's why I come here since 1999. Easy to make an appointment which is very timely (no long waits - while getting quality work by technicians etc. More

Overall experience Needs a complete makeover, waiting/playroom smelled really bad. Other than the renovation that needs to be done, everything else was good, managemen Needs a complete makeover, waiting/playroom smelled really bad. Other than the renovation that needs to be done, everything else was good, management was experience and willing to work with you to get you in to the car you are looking for. More

Spare Tire The dealership parts department went above and beyond in getting me a spare tire for my RDX. They did not have a piece of the kit in stock and drove The dealership parts department went above and beyond in getting me a spare tire for my RDX. They did not have a piece of the kit in stock and drove a half an hour to another dealership to get the part for me. More

Fixed the issue but timetable was long Brought our vehicle in for warranty service work to be performed (warped rotors or bad brake pads). Dropped vehicle off on a Tuesday night and state Brought our vehicle in for warranty service work to be performed (warped rotors or bad brake pads). Dropped vehicle off on a Tuesday night and stated that they could have the car until Monday but we needed it back no later than 11am. The first time we heard anything was Friday early afternoon and only because we called the dealership. We were told that they needed corporates blessing for replacement parts and should hear back later that same day but they never called back. Heard from dealership early Monday and they stated that they hope to get parts in and have it fixed late that day. After multiple conversations we were able to get car by 12:30. However, the reason for only 3 stars is because we believe strongly that the dealership could have easily finished the car prior to monday had they tried. More

Replace rack and piñon My advisor Bernie was awesome. He did everything possible to accommodate me, including getting me a loaner. My advisor Bernie was awesome. He did everything possible to accommodate me, including getting me a loaner. More