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Napleton's Palm Beach Acura
West Palm Beach, FL
652 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 652 reviews
July 19, 2014
Great Experience!!! I couldn't be happier with the service we received from Irwin. He was honest, up front, and extremely knowledgable about the auto business. His friend I couldn't be happier with the service we received from Irwin. He was honest, up front, and extremely knowledgable about the auto business. His friendliness and desire to help his customers is so refreshing! I will definitely recommend anyone I know to see Irwin when buying a car. Thank you for this wonderful and easy experience! More
by Kristy
Employees Worked With
Irwin Baker
May 29, 2014
Quality Service! My car dealer Irwin Baker went above and beyond to provide excellent service. I am extremely happy with my purchase and I would recommend this dealers My car dealer Irwin Baker went above and beyond to provide excellent service. I am extremely happy with my purchase and I would recommend this dealership to friends and family. More
by alenastrother
Employees Worked With
Irwin Baker
May 28, 2014
Great to work with! My experience was great with the help of Terry and Irwin! I am very happy with my Ilx. Was the quickest and least painless lease yet! Thanks guys! My experience was great with the help of Terry and Irwin! I am very happy with my Ilx. Was the quickest and least painless lease yet! Thanks guys! More
by Arieller
Employees Worked With
Irwin Baker
May 14, 2014
Great Experience! I enjoyed working with Irwin on my first Acura lease. I absolutely love my car and the quality of service provided during my time at this dealership. I enjoyed working with Irwin on my first Acura lease. I absolutely love my car and the quality of service provided during my time at this dealership. Highly recommended!! More
by dluzon
Employees Worked With
Irwin Baker
April 29, 2014
Great experience Irwin Baker was very helpful, friendly and knowledge. He made us feel very comfortable and worked hard to give us exactly what we wanted. We highly Irwin Baker was very helpful, friendly and knowledge. He made us feel very comfortable and worked hard to give us exactly what we wanted. We highly recommend Irwin and the Napleton dealership. More
by Gnice23
Employees Worked With
Nelson Adams, Irwin Baker
April 28, 2014
Memories Abound Whenever I walk into a dealership I often think of trepidation. Why do I say that? Well most dealership's in the past had one thing in mind, and that Whenever I walk into a dealership I often think of trepidation. Why do I say that? Well most dealership's in the past had one thing in mind, and that was to sell cars. Almost like a strong arm tactic to get the perspective buyer paired up with a car, financed and out the door. Well at least that's what my perception of the whole process was.... When I walked into Napleton's Palm Beach Acura Dealership, I started to get the pangs of dread, but was soon calmed by Mr. Irwin Baker, Salesman, who put me at ease as I looked around the lot to find my "first" luxury automobile. Mr. Baker, showed me the inventory in the dealership and was eager to tell me about each model I came in know. We talked about headroom to see if I fit a particular car, general comfort of the seats to ensure that I felt good about the comfort that was offered, and the different accessories the car brand offered. Initially I wanted to see the TL, but liked the TSX so much that I decided that was the direction I wanted to follow. I decided on the color, "Black." That was such a sharp color in the sun light with a brown/black interior that produced a very decedent car, one I would be proud to drive and own. Mr. Baker, sat with me and we discussed finance, we ran numbers and when something didn't work for me, he took the time to figure out what did. Ultimately, the numbers worked out and I was the proud owner of an Acrua TSX from Napleton's Palm Beach Acura. Mr. Baker's professionalism coupled with his untiring ability to provide exceptional service to the customer is simply phenomenal. I would never hesitate to recommend any of my friends and or family the opportunity to work with such a fine professional, Mr. Irwin Baker. Thank you for the opportunity for me to express my feelings and gratitude! More
by AlanB39092
Employees Worked With
Nelson Adams, Irwin Baker
April 28, 2014
service manager I would recommend this service department every time. I've always had a good experience and the service has always been great, with reasonable prices I would recommend this service department every time. I've always had a good experience and the service has always been great, with reasonable prices and within a proper amount of time. Thank you, Dave, for always making it a good experience. More
by traderdeb
Employees Worked With
Dave Marshall, Dave Marshall
April 24, 2014
Worst Dealership I've Encountered I began communicating through the internet with Napleton's Palm Beach Acura, Melinda Clemons, internet sales person responded promptly, I asked some q I began communicating through the internet with Napleton's Palm Beach Acura, Melinda Clemons, internet sales person responded promptly, I asked some questions and scheduled an appointment for a test drive. upon our arrival there was no receptionist at the desk, no sales personnel on the showroom floor so we walked back to the service cashier who called for Melinda. They couldn't find the key to the key box containing the keys to the cars, then brought up a car we couldn't drive as it had just gone through service and still had plastic over the wheels and other parts of the car. Then there was no one to go on a test drive with us, (remember we had an appointment) so Melinda got a sales person from the used car department to ride with us. As I asked questions about the car he admitted he didn't know anything about Acura new cars as he doesn't sell them, his honesty was refreshing. After our test ride, no one could log on to the computers so nothing else could be accomplished at that time. The next day, Melinda Clemons called and asked what out current payment was, I was very reluctant to give her that information and asked why she needed to know, we have three months left on our current lease and repeatedly told her that if it was going to add cost to the new car we could wait until that lease was up. This conversation went on for many minutes and she repeatedly said they were not in business to lose money and I reiterated that we were not going to pay more if the unused term of our current lease would add cost to a new lease. She had indicated the day before if they bought our leased car outright there may even be positive equity involved. Then she called "with the deal of a lifetime", they would give us a check for the remaining three months of our lease and beat our current lease payment by less that one dollar. I originally thought that was the reason she wanted to know what our current lease payment is. I had received a quote for the same car from another Acura dealer a little farther away quoted the same lease $49 per month less. Of course Melinda Clemons said there were additional costs involved but I have the proposal in writing. I guess she is admitting that Acura dealers lie which I've already found out. This was by far the most unprofessional experience at a car dealership I've ever had, there is a reason people think very poorly of car sales people and this just reinforces that opinion. I would never buy a vehicle from Napleton's Palm Beach Acura under any circumstances! More
by RLS49
Employees Worked With
Melinda Clemons
April 22, 2014
l was taken advantage of Tried to sell me things I didnt need and accomplished it by 2300.00 almost got me for another 2 estimates. 1 for 1500.00 and another for 1600.00 Nev Tried to sell me things I didnt need and accomplished it by 2300.00 almost got me for another 2 estimates. 1 for 1500.00 and another for 1600.00 Never going back. Lost a loyal customer More
by llldominoaffects
Employees Worked With
mechanic department
April 18, 2014
Great Buying Experience Palm Beach Acura and Irwin Baker were very knowledgable and willing to work to fit my financing needs. I've purchased several Acuras from them over th Palm Beach Acura and Irwin Baker were very knowledgable and willing to work to fit my financing needs. I've purchased several Acuras from them over the years. More
by ptrainor
Employees Worked With
Irwin Baker
