Napleton's Palm Beach Acura

I recently had 2 service experiences with my brand new MDX. Most recently I took it on for a planned scratch repair, navigation freeze and transmission trouble. I was a little surprised that it took 8 da MDX. Most recently I took it on for a planned scratch repair, navigation freeze and transmission trouble. I was a little surprised that it took 8 days to hard start the navigation and test drive for the judder. After a comedic host of mistakes and mishaps during my last service attempt there  (3 attempts to put the correct sidesteps, three attempts to pick my car up to find it was not ready, a scratch not fixed, wind guard not placed, and many more), The service manager told me that he would personally handle my future services and to contact him directly for all service issues in the future. Of course he has not personally responded to any of the three times that I contacted him. Additionally, at the end of the last service misadventure over a month and a half ago when the scratch repair had been totally forgotten, he told me to "give him a week because it takes about a week to get an appointment at the body shop" and he would have my car picked up and taken to the body shop to do a better repair on that scratch than what would be done by the guys who come to the dealership on thursday/Fridays for small scratch fixes.  A month later I called him directly to find out what happened and then recieved an email reply by the staff. You can imagine my surprise when I finally hear something after 8 days now and I am told that the paint guys never came by last week to look at the car. No bodyshop? After he told me those paint guys would do a much less adequate job?  This whole experience is starting to feel like a bad and deceitful relationship. And I still don't have my car back :(. I geuss I will have to keep posting reviews everywhere I can until I get my car back and maybe even a call back. More

Richard has been my service writer for years and he's always helpful, courteous and very informative when I have any questions regarding my vehicle. He always makes sure my car is finished in a timely ma always helpful, courteous and very informative when I have any questions regarding my vehicle. He always makes sure my car is finished in a timely manner and whatever issue there was with the car is corrected at the time of the visit and pricing has always been reasonable. More

I would recomment this dealer because I was treated extremely well. Richard made sure that everything was taken care of and my car was promised at the time he said it would be. I will continue taking m extremely well. Richard made sure that everything was taken care of and my car was promised at the time he said it would be. I will continue taking my business there and informing others as well. More

I serviced my 2010 TSX at Rick Case for many years and ever since the service manager Dave Marshall has left and went to Napleton's Palm Peach Acura, I now drive an hour for service and repairs. My servic ever since the service manager Dave Marshall has left and went to Napleton's Palm Peach Acura, I now drive an hour for service and repairs. My service consultant Richard McDaniels has given me excellent service and goes above and beyond, I was having trouble with my Bluetooth and Richard came to my house after hours and paired my Bluetooth and programmed my garage door for me. This is the level of service that I believe I deserve and will continue driving an hour north to service my Acura with Richard McDaniels and Dave Marshall. I have now owend 6 Acuras in the last 12 years and I feel that ever since Dave Marshall left Rick Case Acura, the level of service has greatly declined and it is a comfort to know that Napleton's Palm Beach Acura is always able to give me the treatment that I deserve and always has available courtesy loaner vehicles for me to drive while they are servicing my vehicle. I will also be purchasing my next Acura from Napleton's Pallm Beach Acura. More

My experience with Napleton Acura has been nothing other than superior. All staff have been courteous, friendly and very helpful no matter the question or need. A recent experience with the service depart than superior. All staff have been courteous, friendly and very helpful no matter the question or need. A recent experience with the service department has once again confirmed this opinion. During a routine oil change it was discovered that my car had a mechanical problem. Richard McDaniels was my service advisor and went the extra mile to attain approval to assure this repair would be covered by warranty even though it was initially questionable. Richard has gone out of his way to assure my satisfaction with Acura and my overall experience with Napleton Acura. This dealer gets very high marks in my opinion. Dave Owens More

Easiest, fastest and most pleasant new car purchase I've ever made. No pressure, handled efficiently, very professional. I would recommend this dealership for your Acura purchase. They also had a good inv ever made. No pressure, handled efficiently, very professional. I would recommend this dealership for your Acura purchase. They also had a good inventory but did tell me they could obtain a car I wanted if it was not in their dealership. More

Salesman was courteous, affable, & professional. It was truly a pleasure working with Mr Steven Lipsig, & would not hesitate to recommend Napleton Palm Beach Acura & Mr Lipsig to my friends & neighbors was truly a pleasure working with Mr Steven Lipsig, & would not hesitate to recommend Napleton Palm Beach Acura & Mr Lipsig to my friends & neighbors. More

Our first visit to Napelton's Palm Beach Acura (PBA) was to test drive a 2010 TSX. Mark helped us out and was awesome - able to tell us the info on the car, options, etc and allowed us to take both the 4 a to test drive a 2010 TSX. Mark helped us out and was awesome - able to tell us the info on the car, options, etc and allowed us to take both the 4 and 6 cylinder for a comparison test drive. After narrowing our choices to the TSX V-6 with Tech package (between IS350, C350, and TSX), we then worked with A.J. Hasty through edmunds.com on the price of the car. (The last three Honda/Acura vehicles I have purchased were also done this same way) Between Palm Beach, Ft. Lauderdale, Orlando, and Tampa, PBA had the best price on the car we wanted - and had it in stock. After a quick email exchange with A.J. and confirmation of the price of the car (didn't want to get there and there be a catch like you so often hear of) we headed in and expected to head right to the paperwork to lock it in. A.J. instead wanted us to drive "the" car and ensure it was 100% the right car for us - which we again did and locked it in. White pearl, parchment interior, 280hp V-6, and tech package. We sat down on the paperwork, which was exactly as emailed (i.e. prices, etc.), and did the necessary paperwork to complete the transaction. This went quickly and smooth, as one would always hope. Following the paperwork, A.J. spent an hour or a bit more on the tech package in the car with us - setting up our bluetooth/phones, how to use the voice recognition system, traffic, weather, and all the goodies we never had in our prior Honda's/Acura's ('98 Integra, '02 Civic, '04 S2000, '05 Element, etc.). I was not expecting this level of help and service, and both my wife and I were really impressed with the "make it right" attitude. Awesome. On top of the above, we have come to know the legendary Honda/Acura reliability (Honda makes Acura btw) and know this car will be with us for quite a few great years. We also known that this dealer met the same level of service in ensuring we got what we came in for without any pressure to "buy now" or to up-sell us. Thanks A.J.! Robert More

My wife and I were treated very well. I had one oil change. They did find my battery needed to be replaced after six months. Saved me from on the road problem. Initial sales problems due to transfer of change. They did find my battery needed to be replaced after six months. Saved me from on the road problem. Initial sales problems due to transfer of ownership of company. This was straightened out by Terry Leeder, good man. Outside of that, nice car. More

We found a Used Acura online and drove almost 160 miles after being called and told that if we came in they would take $1000 off. When we arrived they claimed that the price was not certified online...whic after being called and told that if we came in they would take $1000 off. When we arrived they claimed that the price was not certified online...which is was...and that they couldn't do any better. They claimed that they paid the same price for the car and that they weren't making any moned on it! HA! Offered to throw in 3 months XM radio....which XM pays for anyway. Then we got the hard sell in Financing that we needed to but the additional Warranty because these used cars have "3 computer systems that break down all the time" and "do you see how busy how is Service dept is???" "what about the tire warranty?" Looking back I should have gone back to Pat and said "your finance person said that these cars are constantly in the shop so why are we buying it???? I'm going to need the initial $1000.00 off you promised me to begin with." Too emotionally drained to walk away after looking at cars for 2 weeks and driving 3 hours to drive this car!!! If they would just be up front and honest in the beginning it would be a totally different experience altogether! I would NEVER recommend this dealership to anyone. More