Napleton's River Oaks Chrysler Dodge Jeep Ram

Moe and Adam was very nice I would highly recommend this Dealership they were very kind and patient with me and very thorough and also Mr. Cody was very nice also Dealership they were very kind and patient with me and very thorough and also Mr. Cody was very nice also More

Terrible experience fixing my car I took the car to Napleton Dealer in Lansing to fix engine light and Tom Walker (service manager) read a diagnostic that car need engine flush, clean I took the car to Napleton Dealer in Lansing to fix engine light and Tom Walker (service manager) read a diagnostic that car need engine flush, clean phaser, need new filter and oil for a total of charge of $600. 4 days later, car was giving back to me stating everything was inspecting and good to go and fix. I ran the car and less in 30 minutes i brought the car back to dealer since it was making noise from the engine and checking light again reappeared on the screen. The next day, the car is giving back to me stating that car has been fix and clean phaser and they don't hear any noise. I ran the car again for 45 minutes and car was still making noise and checking light reappeared again. i brought the car back to dearler for the 3rd time since i told them that they haven't fix the problem. after 3 more days without hearing from them, i decided to call them back and now they ran another diagnostic and i was told that engine is ruined. I have a terrible experience since 1st and 2nd diagnostic was never told engine was ruined and pay $600 for nothing and now 3rd time they are telling me that engine is not good. why you Tom walker tell me after first and second diagnostic was is good to used and when i brought them back for the 3rd time car engine is ruined. you should pay me back the $ 600 since nothing was fix on the car.. I don't recommend anyone to go there since you will pay alot Dollars for no a great service.. More

Helpful staff, good experience Overall the staff was very helpful. Justin was super friendly and happy to show us around or get drinks and popcorn for the kids. Bob went out of his Overall the staff was very helpful. Justin was super friendly and happy to show us around or get drinks and popcorn for the kids. Bob went out of his way repeatedly to find out as much information as he could. One thing that could have been better. We made an appointment to see a specific vehicle, and when we arrived, we were informed that the car had been sold to another dealership. They were still very happy to sell us the car to gain a customer, but that took out any room for price negotiation. This was a bit too coincidental in my opinion which is why I'm only giving 4 stars instead of 5. It could have been completely true, but it was very convenient for them, and totally took out any bargaining position we might have had. That said, the car is excellent, and it was, in fact, a great deal as priced. We ended up buying it anyway. More

Sales Rep Roberto Cortez is very helpful... went out of his way to find the best deal for me... Finance Cody Sasek was very knowledgeable, was able to explain everything... made my purchase much satisfy his way to find the best deal for me... Finance Cody Sasek was very knowledgeable, was able to explain everything... made my purchase much satisfying... After I finish in finance and met up with Roberto outside at the new vehicle after it was washed... noticed there was a few scratches: right rear door, right rear wheel molding, right rear tail light and left rear corner bumper... Roberto stated that he will take care it and let his manger know on Monday cause he left for the day... More

Mo and Roberto were great! Great deal and customer service. 4th Jeep I bought here. I will be back again! I have sent friends here and they were very pleased with Roberto and Mo as well! service. 4th Jeep I bought here. I will be back again! I have sent friends here and they were very pleased with Roberto and Mo as well! More

Great friendly service Service was great. By far the best I’ve experienced everything was quick and thorough. Jesus and bob are great! I would recommend to friends or family Service was great. By far the best I’ve experienced everything was quick and thorough. Jesus and bob are great! I would recommend to friends or family More

Excellent On October 28, I purchased a car from Roberto Ortega & Jorge Castaneda. The experience I got from them is one that I've never gotten before. From the On October 28, I purchased a car from Roberto Ortega & Jorge Castaneda. The experience I got from them is one that I've never gotten before. From the moment I walked in, entered the show room, found interest in a car and leaving with a brand new car, I didn't get anything but great service. Roberto was very friendly & patient with me while I was looking at the different cars. At no point did I feel pressured into getting a car. Arranging the finance was super easy and stress free! I am so pleased with the great service I received. I will most definitely recommend him to family and friends! More

Professional service from everyone, kudos too Ray, Roberto Cortez, Angela and Cody..top of the line service... made my purchase stress free and treated me like family, highly recommend...EC Roberto Cortez, Angela and Cody..top of the line service... made my purchase stress free and treated me like family, highly recommend...EC More

Everyone was great! Andrew, Gator, and Roberto were very professional and knowledgeable. The whole experience was great! We were able to get all of our questions answered professional and knowledgeable. The whole experience was great! We were able to get all of our questions answered More

Adam Muhammad is a great salesman. He was not aggressive or pushy at all. He took time to help my boyfriend and I find the right vehicle that we can afford. I would recommend Adam to anyone looking for a ne or pushy at all. He took time to help my boyfriend and I find the right vehicle that we can afford. I would recommend Adam to anyone looking for a new or used vehicle. More