WORST EXPERIENCE EVER buying a car from this dealership!! I would give 0 stars if I could! We even did our research before considering them... They had the vehicle we had been looking for and after reading the positive reviews, we decided we would buy from them. Mind you, we are in another state but this isn't the first time we have purchased a vehicle out of state but may be the last after dealing with this dealer!!! We even asked them if they had experience selling vehicles out of state. They said they had several times.
It started out great - sales person was very responsive, sending us additional pictures, videos, answering questions, etc... We decided to move forward with the sale. We worked with our bank locally to get all the paperwork finalized...that's when things started to go South. We literally had to call the dealership every single day to make sure things were done on their end. We wouldn't get calls back, the bank wouldn't get calls back, when we did talk to the dealership (Art) and ask if there was anything they needed from us, they would say no and that the bank had everything they needed. False. A week later, the bank was still waiting on the Bill of Sale and other paperwork. It took them over a week to send a correct Bill of Sale to our bank. Once the bank received that, they overnighted the check to the dealer (at our expense because we wanted to get this finalized). We never heard back from the dealer for days yet we saw the check was delivered. We kept calling asking for a date for shipment. We never did hear back from Art - ever. We then were handed off to Cody. He then said there were more documents we had to sign. They sent us the paperwork but with incorrect information so we had to call again and have them resend the paperwork. After getting that all taken care of (another couple wasted days) They said they had a shipper they worked with. They scheduled the shipper. The truck was suppose to be picked up but wasn't. No call. No communication. We tried calling, no response. Finally we hear the shipper didn't make it but it was getting picked up that day. GREAT.... almost done. NOPE. We asked for the shipper name and contact info. Nothing. Kept asking. FINALLY got a shipper name but no number or anything. Googled them, called them, they had no record of picking up the vehicle we supposedly had coming. MORE CALLS TO THE DEALERSHIP. We kept asking Cody for contact info for the driver. Finally got that and was able to get ahold of the driver. Think we are done? WRONG.... we get the truck. All looks great except low on coolant. We have a temporary plate for 30 days.... we order custom plates. They come in a couple weeks later. We go to the tax office to register and find out the dealer never sent the paperwork to the tax office. xxx???? No check for sales tax (which was on the check to the dealer), no bill of sale, no application for title, no original title..... Contacted dealer "has this info been sent?????" Cody: "what is the address there?" ARE YOU FKING KIDDING ME???? So it was never sent out. ISN'T THIS WHAT YOU DO FOR A LIVING???? so back and forth with the dealer again for over a week and now we are past the 30 days that Texas requires for a vehicle to be registered so there is now a $100 fine attached to our registration. WHY you ask? OH because the dealership didn't list the date they actually got the check (sale was made) on the title as the sale date (2.13.18). They listed 1.31.18 as the sale date for whatever reason.... MORE back and forth with the dealer....they were suppose to overnight a check to tax office to cover the shortage on the original check they sent. We leave for vacation assuming everything will be done by the time we get back. 6 days later.... No check. More calls to the dealership. FINALLY get the check and registration finalized two days ago (3.22). WHAT A NIGHTMARE. I would NEVER recommend this dealership. They made this the worst car buying experience ever.