Napleton's River Oaks Honda

Had an appointment for a simple oil change and tire rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an hour after leaving, the tire pressure light came on. I had to call off work and return the next morning. That visit? A circus. My name was called by mistake, and when I followed up, the advisor just pointed to a guy and said, “We meant him.” No apology, no clarity. She seemed much more attentive to male customers and only got friendly when she wanted a good review, she even followed up asking for one. I appreciated the free car wash, but overall? Sloppy, impersonal service. I won’t be back. More

Adrian was a very ethical with his work, i am genuinely impressed by his professionalism as a salesman, and being able to have him speak Spanish to me, made my visit easier. I really hope more car salesman impressed by his professionalism as a salesman, and being able to have him speak Spanish to me, made my visit easier. I really hope more car salesman are like him! More

From start to finish, my shopping experience was great! The customer service was very much appreciated! The customer service was very much appreciated! More

Exactly a week ago today me and my husband purchased my vehicle here and was handled by sales associate JP who was good and informative. It's been 10 years since I bought a car and he made the experience n vehicle here and was handled by sales associate JP who was good and informative. It's been 10 years since I bought a car and he made the experience nice and easy. Thanks again. More

I want to thank JP on helping me getting my car I highly recommend him at that dealership. Would send anyone his way who’s looking for a car. I would give him a 5 star thank you so much JP again! - Ms. Wils recommend him at that dealership. Would send anyone his way who’s looking for a car. I would give him a 5 star thank you so much JP again! - Ms. Wilson More

Jeff was so kind, treated my wife, friends and I honestly. I didnt feel like anything sneaky was going on. He even came in in a day off to help me finalize my car honestly. I didnt feel like anything sneaky was going on. He even came in in a day off to help me finalize my car More

Sales manager dan and salesperson Michael were very professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton hon professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton honda in lansing illinios and you will not be sorry. More

Jeff Parham did an excellent job providing choices for me to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate e to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate each vehicle in person. He gave me an excellent deal and I would recommend Jeff to my friends and family. More

JP was a good dealer to me. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. More

Returned to the best dealership after 15 years and meet JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience i JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience in purchasing a new Honda. More