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Napleton's River Oaks Honda

Lansing, IL

4.8
1,221 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,221 reviews

August 30, 2026

Thank you for the quick and easy process in purchasing my vehicle. You made the whole experience worth it. Thank you More

by m24reid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2026 -

Napleton's River Oaks Honda responded

Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

August 29, 2026

Jeffery Parham was great to work with. He was hassle free and no pressure. He made my last purchase stress free More

by rocherecon13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2026 -

Napleton's River Oaks Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 30, 2026

I would like to personally thank Ronnie for the wonderful experience I had at Napleton's River Oaks Honda. Ronnie was very nice and quick to help, after the first car that we planned on getting didn't work o More

by Aaron White
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 01, 2026 -

Napleton's River Oaks Honda responded

Hello Aaron, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

May 28, 2026

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-doo More

by Niaashante1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Earnest Norman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel D'Antonio
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2026 -

Napleton's River Oaks Honda responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (708) 868-0100 when you have a chance. Thank you, and we look forward to hearing from you.

May 01, 2026

Great experience working with JP. He was very efficient and helpful in regards to buying my new car. Would highly recommend. More

by rcorrell988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Napleton's River Oaks Honda responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

May 01, 2026

Before heading to Napleton’s River Oaks to look at a couple of used CRV’s, I checked Dealer Rater to the ratings in their Sales man and JP was very highly rated and I can see why. We told him the cars w More

by Jaclorin94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Yacoub
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2026 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2026

Earnest always work out a good deal. My fiancé got a brand new 2026 vehicle. I definitely recommend Earnest as your salesman. Thanks again E 😊 More

by d.edwards508
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2026 -

Napleton's River Oaks Honda responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

February 20, 2026

Great salesman Kamal. Dan was also great customer service. I would refer friends and family More

by dru8emup69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamaal Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel D'Antonio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2026 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

Mar 11, 2026 -

dru8emup69 responded

After having a few complications, working with Dan and his team made them be a thing of the past. There quick and accurate professional response made it all worth going and being a 1st tyme customer. Thank you Napleton River Oaks Honda. Look for my referral of friends phamily and strangers

December 11, 2025

Best place to come and purchase a care Earnest is the best sales person ever he is very persistent and getting the job done More

by brookelynn685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2025 -

Napleton's River Oaks Honda responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

October 28, 2025

We came to this dealership looking for a new Pilot. We met JP and made us feel like family. The process took four hours but he made it go fast. He Is a true “people person” that truly loves what he More

by Tuffs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2025 -

Napleton's River Oaks Honda responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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