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Napleton's River Oaks Honda
Lansing, IL
1,198 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,198 reviews
June 17, 2024
Mark was absolutely amazing! I wanted to update my review because we have been having MULTIPLE issues with the truck since we have bought it. Leaving us stranded in another state I wanted to update my review because we have been having MULTIPLE issues with the truck since we have bought it. Leaving us stranded in another state and having to be towed home. I’m not very happy. The financing side of things was smoothly until I needed a vin inspection done. Then I was told the first one was not sufficient enough because it was not signed. After completing a SECOND vin inspection took a week for them to finally finish the paperwork. Go to start the truck again and what would ya know it does not start.. More
by Alyssakofron
Employees Worked With
Finance
June 03, 2024
The interest rate was changed 2% higher last minute without me being informed. Now I have the longest term with a super high rate. Thanks Honda. without me being informed. Now I have the longest term with a super high rate. Thanks Honda. More
by Vincent Morales
June 02, 2024
JP made car buying experience smooth no stress would recommend JP for all your purchasing needs recommend JP for all your purchasing needs More
by Juan5283
Employees Worked With
May 31, 2024
Jason helped me find my dream car and he was so pleasant to work with ? to work with ? More
by ashleyknerlerlc
May 29, 2024
I thank you JP for your excellent handling of enabling me to purchase my 2025 CRV . to purchase my 2025 CRV . More
by Deidre H JACKSON
May 25, 2024
My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. More
by msrem386
May 23, 2024
I especially liked being greeted at the door. I did the think that my greeter would be my salesman. I did the think that my greeter would be my salesman. More
by maureenhawkins
Employees Worked With
May 22, 2024
Guy was very professional and was willing to work on the price. Very helpful on awnsering all the questions price. Very helpful on awnsering all the questions More
by Civicsi
Employees Worked With
May 22, 2024
My wife & I are very appreciative of Mr. Jeff Parham aka JP and Napoleon Honda! They worked very hard to get us the vehicle we WANTED! I also appreciate Faris's patience with us. I will not Jeff Parham aka JP and Napoleon Honda! They worked very hard to get us the vehicle we WANTED! I also appreciate Faris's patience with us. I will not buy cars from anyone else but JP and Napleton Honda. More
by Armando R.
May 20, 2024
What can I say about Mr. Jeff Parham aka JP! He was WONDERFUL with my father's purchase. He is professional, valued our time, extremely knowledgeable and resourceful. An Jeff Parham aka JP! He was WONDERFUL with my father's purchase. He is professional, valued our time, extremely knowledgeable and resourceful. Any time I needed to contact the dealership for my dad after his purchase, JP's response time is GREAT! If you want AWESOME customer service and courteous attention, then ask for him in the sales department. More
by kmilton922
